I had such a great experience with Cara! She was incredibly helpful, patient and so kind throughout my total process. Thank you and it’s not everyday you come across someone who enjoys helping people.... See more
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Cara Evans was absolutely wonderful to help us. She was extremely pleasant and nice and very helpful. She’s at the Wilmington Pike Office in Kettering. Thank you Cara
Company replied
The lady that waited on me was very understanding and helpful and also in changing some of my information that had mistakenly been put on the online account. Your online account doesn’t let me edit an... See more
Company replied
It is very great way to get financial help in an emergency situation. They are very quick but thorough during the process. Very reasonable rates and payment schedule.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2758 Wilmington Pike, 45419, Kettering, OH, United States
- 937-643-1013
4.8
Excellent
80 reviews
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Reply from Advance America - Kettering - 2758 Wilmington Pike
Your business is important to us, thank you for your response!
Reply from Advance America - Kettering - 2758 Wilmington Pike
Thank you for your response and comments regarding out services. We appreciate your business!
Wow what a rescue!
Wow! Very kind and nice people that pulled me out of the mud. Thank you!
July 4, 2020
Unprompted review
Reply from Advance America - Kettering - 2758 Wilmington Pike
Your business is important to us, thank you for your comment!
You saved me when I needed help.
You saved me. The man at your Wilmington Ave. store in Kettering, Ohio could not have been nicer nor more helpful. I would not hesitate to recommend you to anyone I know should they be in a position to need your services. Thank you.
June 21, 2020
Unprompted review
Reply from Advance America - Kettering - 2758 Wilmington Pike
Your business is important to us, thank you for your response!
Was given the run around for 2 weeks…
Was given the run around for 2 weeks straight for trying to reapply for a loan. Never missed a payment, never been late. Been using them for over a year as well
June 16, 2020
Unprompted review
Reply from Advance America - Kettering - 2758 Wilmington Pike
Advance America values its customers and we will have someone personally contact you soon to discuss your concerns.
I was taken care of by a very friendly…
I was taken care of by a very friendly Employee & made to feel like I was important & not there just trying to get a loan. I left with a very good feeling because the way he made me feel. Excellent customer service.
June 16, 2020
Unprompted review
Reply from Advance America - Kettering - 2758 Wilmington Pike
Your business is important to us, thank you for your response!
Melissa is the best
Melissa is the best. Very nice to deal with. Although the other lady there is hateful and rude.
May 10, 2020
Unprompted review
Reply from Advance America - Kettering - 2758 Wilmington Pike
Your business is important to us, thank you for your response!
CONSTANT PHONE CALLS, PHONE MESSAGES, AND EMAILS BEFORE THE FIRST PAYMENT IS DUE!
The Manager is nice and the transaction goes smoothly, but after that you are constantly getting phone calls and emails and messages on your phone to remind you to pay the bill before the first payment is due. Then when you call in to pay, the counter girl wants your social security number. When I refused, she easily found me by my name. She didn’t ask me for my address or phone number. I then asked her why did you ask for my social security number when you can look it up by my name? She said that it was easier. It is not a good idea to give social security numbers over the phone to anyone.
January 8, 2020
Unprompted review
Reply from Advance America - Kettering - 2758 Wilmington Pike
Your comments are important to our business and relationship. Advance America will have someone contact you soon regarding your comments.
Very professional and top-rate customer…
Very professional and top-rate customer service. Helpful and strived to help!
November 11, 2019
Unprompted review
Great service by the office staff
Great service by the office staff. Always really nice and helpful.
October 2, 2019
Unprompted review
I was treated like a person
I was treated like a person. Russell has the best personality and made sure I understood everything without talking down to me.
September 28, 2019
Unprompted review
I love your service and your fees are…
I love your service and your fees are phenomenal very low rates.
September 17, 2019
Unprompted review
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