I have always had a good experience with the ladies at Advance America. From the time I walk in the door, at the window and when transaction is completed. Even when they have customers back to back, t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a very content costumer for some years now.I really really enjoy the promp and professional attitude the loan officers have treated me at three different cities.i will continue to reco... See more
Best in the Business. Enjoy doing business with Advance America. All my transactions have been good, and the personal have been professional and courteous! Very Knowledgeable, and helpful, as well.... See more
Customer service is always great. They don’t seem like lenders but more like family I enjoy going to Advance America.
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1122 W. Holmes, Suite 18, 48910, Lansing, MI, United States
- 517-394-2685
4.3
Excellent
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The online process was super easy but…
The online process was super easy but when I went to pick up the money I drove to 3 different locations, the first one was no longer there, the second one was closed until 3pm (online stated they were open 10am-6pm and I was there around 1:30pm) so I drove to the third location and the same thing, closed until 3pm but again online stated their hours were from 10am-6pm. I ended up not picking up the money and instead ended up asking a family member for money because I had to work and used what little gas I had driving to these three locations, these hours should be reflected online so this doesn't happen to others, I understand its hard finding employees and people to work but this was definitely not an ideal situation.
April 2, 2022
Reply from Advance America - Lansing - 1122 W. Holmes, Suite 18
-Advance America values its customers and we will have someone personally contact you soon to discuss your comment.
Customer service is always great
Customer service is always great. They don’t seem like lenders but more like family I enjoy going to Advance America.
January 4, 2022
It was good I love the ladies there…
It was good I love the ladies there they r very sweet
December 26, 2021
The store is always great
The store is always great. Taylor that works there is awesome. Customers seem to be helped quicker that other similar businesses.
October 9, 2021
Reply from Advance America - Lansing - 1122 W. Holmes, Suite 18
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Everything was good.
September 20, 2021
Reply from Advance America - Lansing - 1122 W. Holmes, Suite 18
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great Service!
Thank you for the time and attention you give to the customers, we greatly appreciate it!
September 7, 2021
Reply from Advance America - Lansing - 1122 W. Holmes, Suite 18
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I have always had a good experience…
I have always had a good experience with the ladies at Advance America. From the time I walk in the door, at the window and when transaction is completed. Even when they have customers back to back, they always continue to be pleasant!
May 7, 2021
Reply from Advance America - Lansing - 1122 W. Holmes, Suite 18
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
You are doing am awesome service for…
You are doing am awesome service for people in need of cash fast and easy. Also a very nice staff that is awesome
January 24, 2021
Reply from Advance America - Lansing - 1122 W. Holmes, Suite 18
Terry: We were so excited to receive this review and are glad we could provide the loan you needed. Have a great day!
Reply from Advance America - Lansing - 1122 W. Holmes, Suite 18
Your business is important to us, thank you for your response!
Very impressed with the new girl ,very…
Very impressed with the new girl ,very professional and courteous excellent knowledge of her job.
November 14, 2020
Reply from Advance America - Lansing - 1122 W. Holmes, Suite 18
Thank you for your response and comments regarding our services. We appreciate your business!
Friendly staff and wonderful Customer…
Friendly staff and wonderful Customer Care.
July 8, 2020
Unprompted review
Reply from Advance America - Lansing - 1122 W. Holmes, Suite 18
Thank you for your response and comments regarding out services. We appreciate your business!
Thanks for being so understanding and…
Thanks for being so understanding and let me get in just in time to save the day. Thank you 😊
March 10, 2020
Unprompted review
I have been a very content costumer …
I have been a very content costumer for some years now.I really really enjoy the promp and professional attitude the loan officers have treated me at three different cities.i will continue to recommend your services to others
February 19, 2020
Unprompted review
I am please with service I recieve from…
I am please with service I recieve from everyone.
November 7, 2019
Unprompted review
QUICK FRIENDLY AND COURTEOUS SERVICE.
August 29, 2019
Unprompted review
5 Star Transaction.
5 Stars, Rapid transaction. Professional service. I Recommend.
April 8, 2018
Unprompted review
Best in the Business
Best in the Business. Enjoy doing business with Advance America. All my transactions have been good, and the personal have been professional and courteous!
Very Knowledgeable, and helpful, as well.
Kenneth L Peterson
March 15, 2018
Unprompted review
Customer service
Never had any problems and staff is always pleasant
December 11, 2017
Unprompted review
The assistant is great
The assistant is great! Ver nice young lady, I wish I would have gotten her name.
September 14, 2017
Unprompted review
quick and effiencent.
September 2, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.