This was my first time with Advance American, and I will truly say the customer service representative that call me was very nice and helpful. She explain everything to me and answer all my question... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I applied online without having to go into the office and I appreciate that. I knew if necessary I could call and they would help me in any way they could. I have only had a good experience with Advan... See more
Company replied
Staff was friendly, made me feel so welcoming after I was so shy to come into the store! Very fast and efficient! Excellent customer service ! YES ! I will be back!
Company replied
Advance America offered me a lifeline when I needed it most. Their simple and hassle-free application process allowed me to quickly and easily secure the funding I required.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1710 Hwy. 15 North, Ste. D, 39440, Laurel, MS, United States
- 601-649-9238
4.7
Excellent
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my first time with Advance…
This was my first time with Advance American, and I will truly say the customer service representative that call me was very nice and helpful. She explain everything to me and answer all my questions. I wish I could remember her name. Because she was very patience with me. I will be using them again and referring others as well. Thank you
September 2, 2026
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your response and comments regarding our services. We appreciate your business!
The Simplicity of The Whole Process is…
The Simplicity of The Whole Process is Secound to None !!!
June 10, 2026
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
We are so pleased to hear that our process was simple for you. We appreciate your positive feedback!
Staff was friendly
Staff was friendly, made me feel so welcoming after I was so shy to come into the store! Very fast and efficient! Excellent customer service ! YES ! I will be back!
May 7, 2026
Unprompted review
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very Helpful
I applied online without having to go into the office and I appreciate that. I knew if necessary I could call and they would help me in any way they could. I have only had a good experience with Advance America. Thank you
February 12, 2026
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very polite and helpful
August 8, 2025
Unprompted review
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
We appreciate you taking the time to share your positive experience with us, and we're so glad that we could be helpful.
The workers are very friendly and…
The workers are very friendly and polite.
August 8, 2025
Unprompted review
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
We appreciate your positive feedback and are happy our employees were friendly and polite. We are glad we met your needs.
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
My experience is always great whenever…
My experience is always great whenever I need service and I truly appreciate their eagerness to help assist me with my endeavors!
May 16, 2025
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Nice employees they smoke good and they…
Nice employees they smoke good and they help you they nice employees thank you
March 4, 2025
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Advance America offered me a lifeline…
Advance America offered me a lifeline when I needed it most. Their simple and hassle-free application process allowed me to quickly and easily secure the funding I required.
October 7, 2024
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Jennifer at the Laurel location was…
Jennifer at the Laurel location was very patient and helpful
September 4, 2024
Unprompted review
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Nice quality
November 15, 2023
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The people were very nice and helpful
The people were very nice and helpful. Great experience and I’m grateful that it was easy to get a loan and fast.
August 17, 2023
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Fantastic customer service
I received a flyer and completed online but was denied due to a system glitch. I inquired in the office and was approved immediately without a problem and received the help I needed
July 13, 2023
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
They was very welcoming me there and…
They was very welcoming me there and very respectful and nice. They showed me the best way to do things
April 1, 2023
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Everything was quick
Everything was quick, i understood my contract, and felt confadent and trusted, who could ask for more.
Thanks,
October 12, 2021
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Advance America is the best nice peoples thanks
Advance America is the best nice peoples and i thank you all
September 26, 2021
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Advance America really appreciates your kind words and feedback regarding our services. We see that you rated us a two star which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts?
How to edit your review:
1. Log on to your account on www.trustpilot.com
2. Click on your profile picture in the top right corner of the site
3. Click GO to my profile
4. Find the review you want to change and click Edit
5. When you are done changing the rating and the text, click on submit your review now.
Thank you---Advance America Customer Response Team
They told me that I was approved then…
They told me that I was approved then said I wasn’t
August 11, 2021
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Advance America values its customers and we will have someone personally contact you soon to discuss your comment.
Very nice an Polite🥰🥰
March 26, 2021
Reply from Advance America - Laurel - 1710 Hwy. 15 North, Ste. D
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.