Customer service was top tier. Marketa Johnson was very personable. I felt like she really understood my needs and met them accordingly. 10/10 highly recommend.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When your backs against the wall call Advance America…. Burt and Carlie answered my questions & assisted me throughout the transaction. Burt & Carlie u rock
Company replied
Carly’s warm and friendly manner in providing customer service. She is a treasure and huge asset for Advance America.
Company replied
The service was outstanding. Charity was about the best person I have worked with in a very long time. She is perfectly fitted for your company!
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
890 S. 291 Hwy., 64068, Liberty, MO, United States
- 816-415-1685
4.7
Excellent
34 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was top tier
Customer service was top tier. Marketa Johnson was very personable. I felt like she really understood my needs and met them accordingly. 10/10 highly recommend.
August 31, 2026
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your response and comments regarding our services. We appreciate your business!
Quick and easy thanks
April 22, 2026
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
We are so glad to hear that everything was quick and easy for you! Thank you for your positive feedback; it means a lot to us.
Marketa’s customer service was…
Marketa’s customer service was impeccable & remarkable. will be back to this specific location just because of her! great hire.
April 10, 2026
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
We appreciate you taking the time to share your positive experience. We're so glad to hear you received such great service and we look forward to seeing you again.
Marketa was great
February 24, 2026
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your response and comments regarding our services. We appreciate your business!
Fast and easy
December 31, 2024
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Famine Reeds was very helpful and…
Famine Reeds was very helpful and friendly. She was very knowledgeable!
December 31, 2024
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Amazing costumer service
Amazing costumer service, quick and friendly. Stayed late to make sure I was taking care of.
November 11, 2024
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Carly’s warm and friendly manner in…
Carly’s warm and friendly manner in providing customer service. She is a treasure and huge asset for Advance America.
October 27, 2023
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Customer Service was excellent… made…
Customer Service was excellent… made the process easy and helpful.
October 14, 2023
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
When your backs against the wall call…
When your backs against the wall call Advance America….
Burt and Carlie answered my questions & assisted me throughout the transaction. Burt & Carlie u rock
July 6, 2023
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Professional, Caring and Efficient with time and organized
See below they were all awesome the process was seamless.
April 20, 2023
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The service was outstanding
The service was outstanding. Charity was about the best person I have worked with in a very long time. She is perfectly fitted for your company!
February 1, 2023
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always a pleasure to do business with…
Always a pleasure to do business with caring ladies that explains all ways of getting and repaying monies need for your needs. Them ladies really deserve 10 stars and a raise.
July 28, 2021
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I love the people who work at the…
I love the people who work at the Liberty Office, kind, friendly, very good natured, and great at their job
December 25, 2020
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Your business is important to us, thank you for your response!
You did an amazing job.
June 5, 2020
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Thank you for your response and comments regarding out services. We appreciate you business!
The agents go out of their way to help…
The agents go out of their way to help you get the money you need now. The interest may be high but that is not on the agents. It ishow the company makes money.
June 3, 2020
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Your business is important to us, thank you for your response!
The ladies at my local Advance America…
The ladies at my local Advance America are great, but as customer who pays on time monthly Advance American is so far behind in helping people during the Covid-19 outbreak.
Only creditor that did not offer to help.
Advance America is so far behind others in their industry. Sad!
PS: Nice sign in office "Your Not Just A Loan To Us" (paraphrased!) - Well, I found out I'm just a loan!
March 30, 2020
Unprompted review
Reply from Advance America - Liberty - 890 S. 291 Hwy.
Advance America values its customers and we will have someone personally contact you soon to discuss your comment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.