Although not ideal, it was an easy process and helped me out tremendously
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Although not ideal, it was an easy process and helped me out tremendously
Company replied
Quick and friendly! No need to run to the bank, funds was added immediately to my debit card. I didn’t even have to go into the store to pay off my loan. I used the app!
Company replied
Cade is always professional and friendly. I hope to be able to continue being served by him as he is always a pleasure.
Company replied
Cade is up front professional and quick to get you in and out!
Company replied
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
2017-B Brownsboro Rd., 40206, Louisville, KY, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although not ideal, it was an easy process and helped me out tremendously

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
Cade is always professional and friendly. I hope to be able to continue being served by him as he is always a pleasure.

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
Quick and friendly! No need to run to the bank, funds was added immediately to my debit card. I didn’t even have to go into the store to pay off my loan. I used the app!

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
This company is here when I need them. And it's close and convenient. I've been dealing with Advance America for a few yrs now...keep up the great guys..

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
Awesome customer service. The office in my town of Frankfort Kentucky is closing. The manager of that office her name is Wanda not only did she give me options of different offices to go to but she offered me a coupon for $20 for all of the business I have given to the Frankfort office. Very fast and easy and great customer service thank you all so much. And thank you Wanda

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
Jackie is AMAZING! She is a very refreshing warm friendly smile who treats you like a friend. Highly recommend working with this lady when it comes to financial loans. So helpful!
Very very polite, friendly and helpful. Please keep up the excellent work !
I found myself in an unexpected bind. Googled cash advance services near me. Found $Advance America. I called. Got a wonderful lady named Jackie at the Brownsboro Rd. location. It was nice speaking with a person and being treated as such. I went there on my lunch break and was in and out in less than 15 minutes with the funds I needed deposited directly into my account! She was extremely knowledgeable and very pleasant. Based on my experience with Jackie, I would definitely recommend others to this location.
Thank you Jackie!
And thank you $AdvanceAmerica!
Quick and easy process. Jackie was great and super helpful. If you are needing a loan I would definitely recommend Advance America on Brownsboro.
The best organization to borrow money from! It is quick, safe, efficient, and the money gets deposited into your account just about immediately. They have also given me extensions several times before I pay them back while I was in a tough financial crisis. 5 stars!

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
Advance America is an excellent payday loan establishment staff Miss Lori is awesome she socialized friendly make you feel at home transaction is safe and easy most of all the staff is it fruit

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
The Manager of this location is highly professional and pleasant. All questions were answered thoroughly and directly, and the transaction was smooth.

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
Still learning about online features and limitations

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
They are so nice at the Brownsboro Road office! With the new updates, getting it directly deposited in my account was AWESOME!

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
This is the second new person and neither one of them was knowledgeable. Had nasty attitude.

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
I am on fixed income receiving SS on the 2nd Wednesday every month. I have always paid my check the 2nd Friday because I have to go to bank to get the $$ to pay Adv America. This month my check was sent through on Wednesday causing 2 overdrafts of $32 and a burden to pay my other bills. I was assured that this wouldn't happen but what can I do???

Reply from Advance America - Louisville - 2017-B Brownsboro Rd.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.