well my experience was so great because they took a chance on me and gave me the loan that i needed so they are the best as far as i`m concerned
Company replied
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See what reviewers are saying
Just the fact that they receive my payment on the day that I receive my Social Security. That way I am never late on paying them.
Company replied
The customer service was great! The employees are very kind and courteous! They explained the contract very well! The employees make sure that you understand that a payday loan it's not something that... See more
Company replied
Great customer service, The team member was great and very knowledgeable. She’s a Keeper to make your company stand out!!
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
3943 Dixie Highway, Suite A, 40216, Louisville, KY, United States
- 502-447-8411
4.6
Excellent
39 reviews
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well my experience was so great because…they came thru for me
well my experience was so great because they took a chance on me and gave me the loan that i needed so they are the best as far as i`m concerned
August 29, 2026
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your response and comments regarding our services. We appreciate your business!
Just the fact that they receive my…
Just the fact that they receive my payment on the day that I receive my Social Security. That way I am never late on paying them.
July 15, 2026
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your response and comments regarding our services. We appreciate your business!
Great customer service
Great customer service, The team member was great and very knowledgeable. She’s a Keeper to make your company stand out!!
June 18, 2026
Unprompted review
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
We are so pleased to hear that our team member provided great customer service and was very knowledgeable. We appreciate your kind words!
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
We're glad our service was appropriate. Thank you for your feedback!
I am pleased with the compassion of the…
I am pleased with the compassion of the staff. . I pray that the interest rate will drop.
May 21, 2026
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
We're so glad our staff's compassion pleased you. We appreciate your kind words and hope for favorable interest rates too.
Great customer service.
May 1, 2026
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Ladies
They very nice understanding ladies patient with me Everytime I come in the store
January 23, 2026
Unprompted review
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The ladies that wait on me are always…
The ladies that wait on me are always friendly and always ready to wait on me.
October 15, 2025
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The ppl that work there treat you like…
The ppl that work there treat you like family
August 22, 2025
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Nanna and Cheryl are the best!
August 14, 2025
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your kind words! We're so happy to hear you had a positive experience. We strive to provide excellent customer service and are glad you found our staff helpful and efficient.
Cheryl was awesome
Cheryl was awesome, she is very polite her customer service skills is awesome.
August 29, 2024
Unprompted review
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
How getting a payday loan was convenient.
The customer service was great! The employees are very kind and courteous! They explained the contract very well! The employees make sure that you understand that a payday loan it's not something that will be long-term! It's for when you have a bill due that you don't have enough money for at that moment! They do their best to make sure you don't get in over your head, with the loan that would be too hard to pay back! To sum up my experience, they had fast, easy, courteous and fast service! Thank you
August 15, 2023
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day
It was pain free process .And the guy…
It was pain free process .And the guy waiting on me was very patient becouse I had to find all my check Stubbs and things I need on a new iPhone I just got that day and new nothing about how it worked at the time
June 21, 2023
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The service was really good
June 6, 2023
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The representatives in the office made…
The representatives in the office made my experience comfortable, easy and friendly Z
June 3, 2023
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Nanna & the other lady (i don’t know…
Nanna & the other lady (i don’t know her name) are already nice & smiling every time i come in the building. i absolutely love them
April 21, 2023
Reply from Advance America - Louisville - 3943 Dixie Highway, Suite A
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
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