Applying online took only a few minutes to be approved and funds were on the way! My only complaint (a very mild one) is that it took until the evening hours of the next day (after I was approved) fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service was amazing. She walk es me me tru everything and explain es everything .
Company replied
Bridgeth was the absolute best. She was very patient and answered every single question of mine with so much professionalism. Definitely come see Bridgeth and she will get you taken care of.
Company replied
Great, fast, friendly local people and service!! They were very personal and understanding. Shout out to Bridgeth and Krista in Lubbock for a phenomenal 👏 job!
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
3003 50th St., Ste. 500, 79413, Lubbock, TX, United States
- 806-784-0412
4.9
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Is she doing a great job?
December 2, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
We're happy to hear that you had a great experience! Thank you for your positive feedback; it means a lot to us.
She had great patience with me because…
She had great patience with me because it was at closing time and I was having phone problems. Very professional and helpful lady.
November 21, 2025
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Lady that helped me was very…
Lady that helped me was very informative about everything n helpful
November 21, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Bridgette was very helpful and very…
Bridgette was very helpful and very friendly.. Which definitely recommend.
Okay I did it and do I need an interview and all this information
November 20, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day
Girls were great and very helpful!
November 20, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day
The lady at the front desk was very nice
The lady at the front desk was very nice
November 19, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Bridget was awesome great customer…
Bridget was awesome great customer service definitely referring friends
November 15, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
We appreciate you sharing your positive experience. We are so happy to hear you received great customer service and will refer friends to us.
Receptionist was very nice and thorough…
Receptionist was very nice and thorough about my loan and contract.
November 14, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
We're happy to hear that our receptionist provided you with a thorough and pleasant experience regarding your loan and contract. Thank you for your positive feedback!
Bridgeth was the absolute best
Bridgeth was the absolute best. She was very patient and answered every single question of mine with so much professionalism. Definitely come see Bridgeth and she will get you taken care of.
November 10, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The service rep was very…
The service rep was very helpful,friendly, professional, and respectful. The experience was very quick and knowledgeable. The environment was very relaxed and refreshing.
November 8, 2025
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great service always come back to get…
Great service always come back to get money!
November 10, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Had a great experience…received money…
Had a great experience…received money fast!
November 7, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very helpful and helped me with a loan…
Very helpful and helped me with a loan when very needed it.
October 30, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The staff was awesome and very quick
October 24, 2025
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
We appreciate your positive feedback. At Advance America, we are happy to provide fast service from our awesome staff and the money solutions needed.
Real easy to apply,and get approved
Real easy to apply,and get approved. Girls in the office were very nice.
October 27, 2025
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
We appreciate your positive feedback. We're happy to hear that it was easy to apply and get approved and that our team provided great customer service.
The manger was awsome and helped me
The manger was awsome and helped me
October 28, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
We're glad you had a positive experience with our team. Thank you for your feedback; we appreciate it greatly.
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
We're happy you found the process easy and recommend us! Thank you for your positive feedback; it means a lot to us.
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
We appreciate your positive feedback and are happy to provide the fast and easy service you needed.
Bridget and Krysta were awesome and…
Bridget and Krysta were awesome and very informative. They are definitely a go to for last min needs
October 21, 2025
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
We're happy to hear that you found our team members awesome and informative! We appreciate you recognizing their helpfulness with last-minute needs, and we thank you for your feedback.
I need to make sure the guy that…
I need to make sure the guy that referred me got recognized also with his payment for referring me plz Feliciano Sanchez 6/5/1963:told me y'all would give him his referral bonus after I got my payment plz take care of that I'm serious
October 16, 2025
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.