I went to the Midland Michigan store. Chelsea was amazing from the first phone call thru the whole process. No one else would help me with a loan but Chelsea did. I didn't receive the amount I was h... See more
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See what reviewers are saying
It was great and the lady was nice.and she was very helpful
Company replied
Quick and easy. Love the paperless way. Great staff explained everything makeing it a pleasant experience.
Company replied
Everyone is very kind, courteous, friendly, helpful and non-judgmental. I would highly recommend this company.
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
913 S. Saginaw Road, 48640, Midland, MI, United States
- 989-835-3461
4.1
Great
25 reviews
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Reply from Advance America - Midland - 913 S. Saginaw Road
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Midland - 913 S. Saginaw Road
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The face to face is great, on line not so much
The face to face is great. The online isn’t. One month they took money like a debit transaction and was able to reload that same day. Another month but the money in like a debit transactions. Then took the money on due date and did it as an ACH item. So that time I had to wait four days plus weekend to reloan. Very upsetting
November 22, 2021
I have been a longtime customer
I have been a longtime customer. The Midland, Michigan office staff has always been great. They are friendly, helpful, and knowledgeable. They are non judgemental when you're there to receive funds. They're always courteous.
June 29, 2021
Reply from Advance America - Midland - 913 S. Saginaw Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Staff was great
February 21, 2021
Reply from Advance America - Midland - 913 S. Saginaw Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Quick and easy
Quick and easy. Love the paperless way. Great staff explained everything makeing it a pleasant experience.
November 19, 2020
Reply from Advance America - Midland - 913 S. Saginaw Road
Your business is important to us, thank you for your response!
I went to the Midland Michigan store
I went to the Midland Michigan store. Chelsea was amazing from the first phone call thru the whole process. No one else would help me with a loan but Chelsea did. I didn't receive the amount I was hoping for but Chelsea did everything she could. She explained everything 100% to my understanding and I just can't tell you enough how comfortable she made me when I was feeling incredibly stressed.
I'll always be thankful for Advance America and Chelsea for helping me get a loan.
July 16, 2020
Unprompted review
Reply from Advance America - Midland - 913 S. Saginaw Road
Your business is important to us, thank you for your response!
Love the new way that the money can be…
Love the new way that the money can be directly deposited into the account.
July 7, 2020
Unprompted review
Reply from Advance America - Midland - 913 S. Saginaw Road
Thank you for your response and comments regarding out services. We appreciate your business!
You guys are great
February 8, 2020
Unprompted review
The program is great “Except”
The program is great except for a couple of things.Things happen in life and I feel you should give people a couple days grace period. Peoples payroll changes, especially if they work a job that the pay dates aren’t the same every month then there payment could be late. Other then that great service!
January 30, 2020
Unprompted review
Fast & friendly
August 14, 2019
Unprompted review
Very courteous!!😀
August 3, 2019
Unprompted review
Everyone is very kind
Everyone is very kind, courteous, friendly, helpful and non-judgmental. I would highly recommend this company.
May 21, 2019
Unprompted review
Different people almost every time
Different people almost every time. I go in. Don't do reminder calls.
May 3, 2019
Unprompted review
Reply from Advance America - Midland - 913 S. Saginaw Road
Your business is important to us. Thank you for your response.
Very courteous and helpful.
December 16, 2018
Unprompted review
Excellent customer service.
March 19, 2018
Unprompted review
The service is always fast with a smile …
The service is always fast with a smile and great conversation.
October 30, 2017
Unprompted review
They are always nice and want to help
October 1, 2017
Unprompted review
easy to work with
September 16, 2017
Unprompted review
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