I have been using Advance America over the last 10years give or take. They have always been so helpful. The current manager Lisa has really been there for me as a person as well as a customer. I have... See more
Company replied
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I have been using Advance America over the last 10years give or take. They have always been so helpful. The current manager Lisa has really been there for me as a person as well as a customer. I have... See more
Company replied
I absolutely love the customer service. Lisa is extremely professional and helpful in explaining the loan process. She keeps me updated on new services.
Company replied
I so happy you guys started accepting debt payments! It helped me out! And the young lady Lisa in your Oakley Ca office is so pleasant, and always greets her customers with a smile! And does an awesom... See more
Company replied
It is truly a pleasure to walk in get process so fast. Love the upgrades and always a pleasure to speak with Lisa and company a minute or on non business. Keep up the great work. Oh when will advance... See more
Company replied
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
2031 Main St., 94561, Oakley, CA, United States
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The Oakley branch akways offers fast friendly service. The ladys there are great. I really have to applaud them. I will give the Oakley branch 5 stars all day.
Went in to help my father pay for his loan the customer service representatives were wonderful very nice and understanding I would definitely do business with them
Linda is always so nice & professional at the Oakley location!
I have to say my experience was wonderful and they were understanding
Been coming here off and on for several years as needed. Always a very simple and painless experience. Customer service employees are friendly and helpful.
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