Always a fast and friendly experience. I usually deal with Maggie and she is absolutely Awesome ! Im Usually out the door with my cash within 5 minutes 👍 ( except when having cpu issues ) The ent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been here for about 2 years , never had a problem with any of my loans , I absolutely love coming here with these great helpful ladies . Highly recommend anybody who wants to loan , definitely co... See more
Company replied
I was met with a friendly and helpful rep. She walked me through the process and it was so easy. I like that I can pay my loan back online since I work odd hours. I'm really happy I chose this offic... See more
Company replied
Customer service is a 10 and I like that there is a Spanish speaking lady that works there. She is always helping me and walking me through the transaction.. I enjoy coming to this store in Pontiac.... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1626 N. Perry Road, Unit 4, 48340, Pontiac, MI, United States
- 248-364-0188
4.7
Excellent
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service online
Great service. Great fast decisions. Fast funding. Excellent chat customer service
May 14, 2026
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review! We are happy we could provide the fast service and funding you needed.
Customer service is a 10 and I like…
Customer service is a 10 and I like that there is a Spanish speaking lady that works there. She is always helping me and walking me through the transaction.. I enjoy coming to this store in Pontiac.
December 19, 2025
Unprompted review
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Maggie did an amazing job setting me up…
Maggie did an amazing job setting me up with an account and also showing me how to use the online services..
December 31, 2025
Unprompted review
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Maggie was very awesome and…
Maggie was very awesome and understanding.. Had so much patience.. I appreciate the help..
December 16, 2025
Unprompted review
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
We're happy to hear that you had such a positive experience! We appreciate you acknowledging the patience and understanding you received. Thank you for your feedback.
Word
The ladies of both this branch and the Opdyke one are consummately professional and what's a breath of fresh air in this world anymore.
October 22, 2025
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
We appreciate you taking the time to share your positive experience. We're happy to hear that the team's professionalism at both locations stood out to you.
Very excellent customer service.
October 3, 2025
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
We appreciate your positive feedback. We are so happy we could provide the money solutions you needed. Have a great day.
Very quick an an the girls that wait in…
Very quick an an the girls that wait in u for very friendly and helpful ⭐⭐⭐⭐⭐
October 2, 2025
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Your employees at the branch were very…
Your employees at the branch were very courteous. The young Lady that service me has excellent customer service skills.
January 31, 2025
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your kind words! We are delighted to hear that you had a positive experience. We strive to provide excellent customer service and are glad you found our team helpful and courteous.
Customer service and In Store Service Always Respectful and helpful
I Love Going To This Company For a Loan Because From The very beginning They Made Me Feel so welcomed, Great Customer service Makes sure you understand and follow The prompts carefully, And There has been a few times I've been In a hole where I had To Pay my loans back In Payment plans But once paid I'm still able to Reloan and There always so Nice and very Respectful
November 13, 2024
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I’ve been here for about 2 years
I’ve been here for about 2 years , never had a problem with any of my loans , I absolutely love coming here with these great helpful ladies . Highly recommend anybody who wants to loan , definitely come here . Great job staff and thank you team for your hard work
September 27, 2024
Unprompted review
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Maggie was so great thank you again!
June 10, 2024
Unprompted review
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent service great people and…
Excellent service great people and speedy services.
May 15, 2024
Unprompted review
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
When someone takes a lone out online or…
When someone takes a lone out online or in the store. They shouldn't have to wait 4 days before they can make a payment. Or pay back what they borrowed in full. And if that person miss a payment but they spoke to staff about when they would be able to pay the money back. The NOTE THAT STAFF PUTS IN THEY SYSTEM SHOULD BE READ AND HONORED. INSTEAD OF A AUTOMATIC ACH TAKING IT FROM YOUR BANK LEAVING YOU IN THE NEGATIVE! SO I HAVE TO TAKE OUT ANOTHER LOAN TO PAY OFF THE FIRST ONE. AND STILL BE LEFT WITH. NEW LOAN TO PAY IN FULL, AND MAKE SURE U HAVE ENOUGH MONEY IN YOUR BANK ACCOUNT TO GET U OUT IF THE NEGATIVE DUE TO EMPLOYEES NOT READING NOTES ON PEOPLES FILE... just a F.Y.I.
March 22, 2024
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Advance America values your business and abides by guidelines established by Federal, State and local regulator in association with our products.
The store in Pontiac Michigan on Perry…
The store in Pontiac Michigan on Perry is always wonderful. The staff is helpful and courteous. The website has been updated, but still does not work correctly. I am able to log in, but from there I am directed to a blank white page. The staff in Pontiac advised me that the website has been messed up since the update. Please correct this issue.
December 24, 2023
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
-Advance America values its customers and we will have someone personally contact you soon to discuss your comment.
Easy going with no problem
been there before need to update my information everything went good
November 22, 2023
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Lovely ladies with positive attitudes…
Lovely ladies with positive attitudes @1626 N. Perry Road In Pontiac, MI. I transact ALL my business there. I simply refuse to go elsewhere.
October 20, 2023
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
All the workers are wonderful and very…
All the workers are wonderful and very kind!!💕 Very welcoming and very helpful!!💕
October 21, 2023
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The process of borrowing is easy.
October 19, 2023
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Easy cash advance in minutes!
Always a fast and friendly experience.
I usually deal with Maggie and she is absolutely Awesome ! Im Usually out the door with my cash within 5 minutes 👍 ( except when having cpu issues )
The entire team I have dealt with on Perry Street in pontiac have always been fast & professional.
Its almost like borrowing money from family, But this loan has to be paid back 😅
September 6, 2023
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Her name was Maggie that helped me she…
Her name was Maggie that helped me she was very patient and very nice and moved very quickly for my loan I will always recommend friend and family to go there
June 18, 2023
Reply from Advance America - Pontiac - 1626 N. Perry Road, Unit 4
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the financial solutions you needed. Have a wonderful day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.