She was very patient with me the entire time. Very kind and sweet customer service was great.
Company replied
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See what reviewers are saying
Payday loan, Installment loan, Title loan & Western Union services offered. These ladies are awesome and will take care of your needs.
Company replied
The young lady that called me back when I got frustrated was just remarkable which everything much more understandable. Your company is very good at what you do. Thank You
Company replied
I'm very satisfied with the service provided. It's a blessing in time of economical hardship. Thank you and keep up the good work.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1301 FM 2218, Ste. 400, 77469, Richmond, TX, United States
- 281-232-6851
4.8
Excellent
62 reviews
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She was very patient with me the entire…
She was very patient with me the entire time. Very kind and sweet customer service was great.
April 7, 2026
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your response and comments regarding our services. We appreciate your business!
Crystal will try everything possible
Crystal will try everything possible
February 11, 2026
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Both ladies were friendly and helpful
Both ladies were friendly and helpful
February 9, 2026
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Both Darlene and Crystal was friendly…
Both Darlene and Crystal was friendly and patient
January 29, 2026
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
We're happy to hear that you found our team friendly and patient. Thank you for your positive feedback; we appreciate it.
I'm very satisfied with the service…
I'm very satisfied with the service provided. It's a blessing in time of economical hardship. Thank you and keep up the good work.
August 11, 2025
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Miss Crystal Fernando was excellent
Miss Crystal Fernando was excellent. Her customer service was excellence and very informative. She really cares about customer.
July 19, 2025
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
We appreciate your positive feedback. We're happy to hear that you received excellent and informative customer service. We're glad our team could provide the support you needed.
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The young lady that called me back when…
The young lady that called me back when I got frustrated was just remarkable which everything much more understandable. Your company is very good at what you do. Thank You
June 24, 2025
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The ladies here are super nice and…
The ladies here are super nice and helpful when you need extra funds
April 16, 2025
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Darlene and Crystal was nice and wuick
March 20, 2025
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
We're thrilled to hear you had a positive experience. We appreciate your kind words about Darlene and Crystal. We strive to provide excellent customer service, and we're glad you were satisfied with their assistance.
Been here a long time
Been here a long time. Love it here and the workers.
March 3, 2025
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Darlene was patient and friendly…
Darlene was patient and friendly Definitely recommend to anyone needing assistance
February 21, 2025
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your kind words! We appreciate your positive feedback and are thrilled to hear that you had a positive experience. We strive to provide excellent customer service and are glad we could help you.
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very helpful and 1 staff was bilingual
Very helpful and 1 staff was bilingual
October 21, 2024
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
These ladies are super nice and helpfuo
October 10, 2024
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The ladies at the Richmond location are…
The ladies at the Richmond location are very nice
July 22, 2024
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Ms Crystal is the best.
July 11, 2024
Unprompted review
Reply from Advance America - Richmond - 1301 FM 2218, Ste. 400
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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