Advance America is a very good company there fast respectful an knowledge about there company i highly recommended them to anyone
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always have great experience at advance america in rockwood Tennessee. Always used to get title loans when I needed quick cash. Sad that y'all quit doing title loans. But am now using the line of cred... See more
Company replied
Echo is great!!! A wonderful rep! Will highly recommend doing business with her with this company! Believe me, you won't be sorry!!!
Company replied
I went to advance America in Rockwood TN. 37854 my girl friend went with me she was getting a loan but got turned down.but the lady who was helping us her name name is Echo Rees. She went out her way... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1144 North Gateway Ave., 37854, Rockwood, TN, United States
- 865-354-8726
4.7
Excellent
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advance America is a very good company…
Advance America is a very good company there fast respectful an knowledge about there company i highly recommended them to anyone
June 2, 2026
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
We appreciate you sharing your positive experience. We are glad our team provided excellent support and knowledge. Thank you for your recommendation!
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
We appreciate you taking the time to share your kind words. We're glad you found our team to be courteous and helpful, regardless of circumstances.
The customer service representative was…
The customer service representative was so nice and informed. Made the process quick and easy.
November 3, 2025
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent customer service
October 25, 2025
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Echo is great!!
Echo is great!!! A wonderful rep! Will highly recommend doing business with her with this company! Believe me, you won't be sorry!!!
December 13, 2024
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Custom service team made it easy and…
Custom service team made it easy and fast had everything ready when I got I highly recommend them at the Rockwood branch..
July 31, 2024
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great fast service
Great fast service,
Echo & Jessica were the best!
February 16, 2024
Unprompted review
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always have great experience at advance…
Always have great experience at advance america in rockwood Tennessee. Always used to get title loans when I needed quick cash. Sad that y'all quit doing title loans. But am now using the line of credit. Love it.
May 13, 2023
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Blessing in a small town
I went to advance America in Rockwood TN. 37854 my girl friend went with me she was getting a loan but got turned down.but the lady who was helping us her name name is Echo Rees. She went out her way to help me secure a loan she was so nice and I will never forget her kindness and and understanding .
November 17, 2022
Unprompted review
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The two employees at the store were…
The two employees at the store were very knowledgeable and very helpful!
July 1, 2022
Unprompted review
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Echo and Jessica are awesome
Echo and Jessica are awesome. They have me laughing the whole time I'm there. They are very helpful and I appreciate all the help.
March 21, 2022
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Really sweet people
Really sweet people! Helped in a time of need and I didn’t even feel bad about having to go in there! Felt like we all knew each other!
January 23, 2022
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Echo and her staff are awesome
Echo and her staff are awesome. They were friendly and fast and went above and beyond to help me.
December 3, 2021
As always I am never disappointed
As always I am never disappointed. The store manager echo is always down to earth and is awesome to deal with. Got the money I needed in a timely manner. Thanks for being there to help people when we need it.
October 22, 2021
These people are amazing.
August 2, 2021
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very nice people to work with..5 star's
March 7, 2021
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Charles: We were so excited to receive this review and are glad we could provide the loan you needed. Have a great day!
I have enjoyed using your services for…
I have enjoyed using your services for decades. The staff at your Rockwood office have always been professional and helpful. I have been made to feel like a welcome friend and even a family member by many. I love them all. Thank you for providing such a great service. Wishing you continued success and a Merry Christmas.
December 7, 2020
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your response and comments regarding our services. We appreciate your business!
Amazing Service!!
Visited the rockwood location this week. We were greeted by smiling and funny employees who made us very comfortable with a no issue process. Echo was who assisted us with our needs. She was very professional and explained everything without hesitation. The store appeared very organized and clean.
December 6, 2020
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your response and comments regarding our services. We appreciate your business!
I have never dealt with anyone as nice…
I have never dealt with anyone as nice as the ladies are. I would recommend that office to anyone. Love those ladies, they do an awesome job!!!
October 7, 2020
Unprompted review
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your response and comments regarding our services. We appreciate your business!
I love the Harriman store and echo.
I love the Harriman store and echo.. shes the greatest
August 21, 2020
Unprompted review
Reply from Advance America - Rockwood - 1144 North Gateway Ave.
Thank you for your response and comments regarding out services. We appreciate your business!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.