Advance America has been great and they are very quick. I was not able to pay my small loan off and after contacting them, they worked with me and split it into 4 payments. I have since paid it off... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young woman clerk who processed my payment and loan was courteous and very knowledgeable about both transactions. She made the whole process fast and efficient. Most of all she impressed me with h... See more
Company replied
They are very knowledgeable and explain the steps of the process of getting the loan. My previous bank account was hacked and I needed another payday loan. I did the first part online and was able t... See more
Company replied
always a smooth process and the ladies in the particular establishment that I go to are pleasant ,helpful and make the experience an easy one . when borrowing money is stressful. thank you
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
55-B N. Maclay Ave., 91340, San Fernando, CA, United States
- 818-838-3040
4.8
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
The help was awsome
August 12, 2026
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your response and comments regarding our services. We appreciate your business!
Advance America has been great and they…
Advance America has been great and they are very quick. I was not able to pay my small loan off and after contacting them, they worked with me and split it into 4 payments. I have since paid it off and have continued using them when needed. I would definitely recommend them to others if you find yourself in a pinch.
July 28, 2026
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great results with feedback…
Great results with feedback confirmation when processing a loan as a customer. Great response along with E-mail.
May 30, 2026
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
We appreciate your positive feedback. We are so glad we could provide the loan services you needed with excellent communication.
I was in the store and the cashier HER…
I was in the store and the cashier HER NAME PATTY WAS ON HER PHONE TEXTING AND IWAS WAITING FOR 8 MIN and I ask her if she's ready to help and PATTY SAID IM READY WHEN I READY SHE WAS VERY RUD AND DISRESPECTFUL
Also I I want to saisTHANK YOU INGRI THE OTHER CASHIER SHE IS VERY KIND AND SHE NOTICED THE OTHER CASHIER PATTY WAS VERY LAZY AND INGRIS VERY HELPFUL
THANK YOU INGRIS FOR BE NICE AND PROFESSIONAL
May 18, 2026
Unprompted review
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Ingrid is great
March 27, 2026
Unprompted review
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
I like that I can apply on online …
I like that I can apply on online marketing easy to get the money
March 5, 2026
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
We appreciate you sharing your positive experience! We're so glad that our online application process made it easy for you to get the money you needed.
great service thank you ingris
February 5, 2026
Unprompted review
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Ingris es super amiable y respetuosa…
Ingris es super amiable y respetuosa gracias
February 3, 2026
Unprompted review
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
We appreciate your positive feedback. We're happy to hear that you were pleased with the assistance you received.
goood service and they help me so…
goood service and they help me so quickly and i am glad
December 19, 2025
Unprompted review
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
So easy to pay & re-loan online
December 2, 2025
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
We're happy to hear that you find it easy to manage your payments and loans online. Thank you for your positive feedback!
always a smooth process and the ladies…
always a smooth process and the ladies in the particular establishment that I go to are pleasant ,helpful and make the experience an easy one . when borrowing money is stressful. thank you
November 17, 2025
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
My representative was friendly helpful…
My representative was friendly helpful informative pleasant great customer service .
November 4, 2025
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Good and fast service
Good and fast service. Great customer service very helpful and nice to deal with.
September 10, 2025
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - San Fernando - 55-B N. Maclay Ave.
We appreciate your positive feedback and are so happy to hear our workers were courteous and helpful during your visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.