Who likes to admit they need to borrow money at exorbitant rates from money lenders? Jeanette made the process a non-judgemental bias-free zone. Her hyper politeness is disquieting and disarming, "Tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent Service! Professional knowledgeable quick , but not to quick , you can never go fast on that kiosk ! She was wonderful! I’d been sick for 3 weeks ! She was refreshing ! She was Excellent! It... See more
Company replied
Sandra made my day. She had an awesome spirit, great customer service and kept the customers in line; up-to-date on how many more minutes it would be till she could provide then awesome customer servi... See more
Company replied
Excellent customer service, come see Elena if you need a loan
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
5568 Monterey Road, 95138, San Jose, CA, United States
- 408-225-0480
4.8
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, come see Elena if you need a loan
May 1, 2026
Unprompted review
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great service visit the branch
April 22, 2026
Unprompted review
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive feedback. We are so happy we could provide the assistance that you needed during your visit.
I am very pleased with the online…
I am very pleased with the online access it makes it so convenient . Thank you
April 18, 2026
Reply from Advance America - San Jose - 5568 Monterey Road
We appreciate you sharing your feedback! We're so happy to hear that our online access provides a convenient experience for those we serve.
Perla was so amazing and helpful
Perla was so amazing and helpful. I love this place.
April 15, 2026
Unprompted review
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Quick
Quick, fast, and easy. Customer service was great. Follow up was great. I am impressed with such ease of use and the great customer service
January 27, 2026
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your response and comments regarding our services. We appreciate your business!
Highly professional service.
December 4, 2025
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - San Jose - 5568 Monterey Road
We appreciate your kind words and are so glad that you had a friendly experience with us. Thank you.
positive experience
I had a positive experience during my recent visit to the Monterey San Jose site. The staff member who assisted me was accommodating and pleasant, making the entire process smooth and efficient. I appreciated the quick service, allowing me to complete my business in a timely manner.
November 11, 2025
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The clerk was very professional and…
The clerk was very professional and gave good precise instruction
August 29, 2025
Reply from Advance America - San Jose - 5568 Monterey Road
We're happy to hear that the clerk's professionalism and clear instructions were helpful. Thank you for sharing your positive experience with us!
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
It’s so easy and fast to apply
It’s so easy and fast to apply, and deposit the money into my bank account.
June 21, 2025
Reply from Advance America - San Jose - 5568 Monterey Road
We appreciate your positive feedback. We are happy to hear that our application process was easy and fast, with quick deposits.
Reply from Advance America - San Jose - 5568 Monterey Road
We appreciate you mentioning our friendly staff and great service. We are happy we could provide a positive experience.
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
When i arrived i was greeted.I was…
When i arrived i was greeted.I was waited on respectively and was given appropriate language about the procedures.They explained expectations.
May 6, 2025
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Reply from Advance America - San Jose - 5568 Monterey Road
We appreciate you taking the time to share your positive experience. We're glad you found our service quick and easy.
My experience has been great for me it…
My experience has been great for me it helps me get through the month
May 2, 2025
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - San Jose - 5568 Monterey Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.