Awesome experience. Diana was very professional, thoroughly explained the process, was very patient and kind. I was having problems with the online application, but I went into the office and she qu... See more
Company replied
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See what reviewers are saying
My visit was so wonderful. Diana was so sensitive to our needs and treated us like real customers. Her smile when first came in, made us feel welcomed. Great representation of your company. Happy cu... See more
Company replied
Ms. Ana was extremely patient with me since my wife and I share an email, getting my online account created took longer than expected. She covered my loan details with full transparency and understand... See more
Company replied
Amazing friendly and personable customer service. Diana is very knowledgeable, respectful and attentive. She met all loan needs without being pushy. I felt like I was talking to a friend and not a loa... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
6051 FM 3009, Ste. 240, 78154, Schertz, TX, United States
- 210-651-7305
4.8
Excellent
59 reviews
Asks customers to review
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Super experience!
July 17, 2026
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Awesome experience
Awesome experience. Diana was very professional, thoroughly explained the process, was very patient and kind. I was having problems with the online application, but I went into the office and she quickly took care of my needs. Diana clearly understands what great customer service looks like!
June 29, 2026
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Thank you for your response and comments regarding our services. We appreciate your business!
Diana was so nice and very helpful
Diana was so nice and very helpful. Always very pleasant and smiling.
May 2, 2026
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
We appreciate you taking the time to share your positive experience. We are happy to hear that our team provided excellent service and was helpful.
Gerald was a lot of help
Gerald was a lot of help, this is the second time I’ve delt with him and it’s always been helpful.
February 19, 2026
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Fast and easy
March 18, 2026
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very nice
Very nice. Very helpful .
Very friendly, extremely sweet and works well with others
February 16, 2026
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
We appreciate you taking the time to share your feedback! We're so glad to hear that our team was able to provide you with a positive and helpful experience.
Diana excelente persona y muy…
Diana excelente persona y muy profesional
January 22, 2026
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Gracias por tu revisión positiva. En Advance America nos esforzamos por brindar el mejor servicio al cliente y estamos muy contentos de poder brindarle las soluciones de dinero que necesitaba. Qué tengas un lindo día
Diana Frias was very helpful with my…
Diana Frias was very helpful with my application and went above and beyond.
December 29, 2025
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
We're happy to hear that the application process was a positive experience. We appreciate you taking the time to share your feedback regarding the helpful service.
My visit was so wonderful
My visit was so wonderful. Diana was so sensitive to our needs and treated us like real customers. Her smile when first came in, made us feel welcomed. Great representation of your company.
Happy customer.
December 18, 2025
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
We're happy to hear that your visit was wonderful! We appreciate your kind words regarding the service you received; it's great to know we made you feel welcomed. Thank you for your positive feedback!
Great experience
Great experience! Super helpful! Loved working with Diana! Highly recommend!
November 13, 2025
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Thank you Diana Frias for your…
Thank you Diana Frias for your professional customer service and support. You made my experience here easy and informational.
October 23, 2025
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
We appreciate your positive feedback. We are happy to hear that our team member provided professional support and made your experience easy and informative.
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
We're so happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it!
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
We appreciate your positive feedback and are happy we could provide the help you needed with friendly customer service.
Amazing Customer Service
Amazing friendly and personable customer service. Diana is very knowledgeable, respectful and attentive. She met all loan needs without being pushy. I felt like I was talking to a friend and not a loan officer.
October 10, 2025
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Awesome staff
Awesome staff! They made the process extremely easy to complete. Very friendly and professional. Took the time to fully explain the entire situation.
August 7, 2025
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Customer care
Ana. I could not have successfully gained this loan without Ana's assistance at such time in need.
July 17, 2025
Unprompted review
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
We're happy to hear that the assistance provided was so helpful during a time when you needed it most. Thank you for sharing your positive experience with us!
Reply from Advance America - Schertz - 6051 FM 3009, Ste. 240
We are so happy to hear that you found our team member helpful. We appreciate your positive feedback very much.
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