I LOVE this store!!! I always need a little extra money for a specific reason and can’t wait till Friday. Advance America always helps - no questions asked!! It’s fast and easy - WHAT A WONDERFUL S... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
You are always there ready to help me through tough times & I can’t thank you enough. This time I had to have an unexpected surgery & was on unpaid medical leave for two months. Thank you so much!
Company replied
Angie is amazing at breaking down everything you need to know about lending, I would highly recommend a friend or family here
Company replied
Everytime I go in there Angela always treats me with respect and helps me out with what I need and she makes me feel welcomed all the time we even talk about the Lions and her team the Packers she is... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
4381 Highland Rd., 48328, Waterford, MI, United States
- 248-683-1892
4.8
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always helpful and I am always in and…
Always helpful and I am always in and out thanks
August 27, 2022
Reply from Advance America - Waterford - 4381 Highland Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Impeccable customer service
Impeccable customer service, friendly, considerate, and professional
June 16, 2022
Reply from Advance America - Waterford - 4381 Highland Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great customer service at this branch
Great customer service at this branch. They are very knowledgeable what their doing and get you in and out...You are not that happy you have to borrow in the first place but the customer service at this branch makes you forget you are the borrower in the way they converse with the customer...Thank
May 20, 2022
Reply from Advance America - Waterford - 4381 Highland Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
They did a great job working with me
April 30, 2022
Reply from Advance America - Waterford - 4381 Highland Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Kim is Great
Kim who works at the branch I use is great Kim always is polite and we know each other by name. I have gotten out and knowing if I need to borrow again is peace of mind.
March 17, 2022
Unprompted review
Reply from Advance America - Waterford - 4381 Highland Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always friendly and professional very…
Always friendly and professional very good experience whenever I go there
March 7, 2022
Reply from Advance America - Waterford - 4381 Highland Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Love the Waterford store on m59 Kim and…
Love the Waterford store on m59 Kim and staff are friendly and knowledgeable
June 1, 2021
Reply from Advance America - Waterford - 4381 Highland Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I like the new system
I like the new system, no more wastes paper. And was faster.
Do you know how many times I had to drive to a bank to deposit the money.
December 1, 2020
Reply from Advance America - Waterford - 4381 Highland Rd.
Your business is important to us, thank you for your response!
Thank you
Thank you for being a option for people, especially in a time of uncertainty. The employees are very nice and helpful, I like the new technology with the direct deposit and paperless.
October 10, 2020
Unprompted review
Reply from Advance America - Waterford - 4381 Highland Rd.
Your business is important to us, thank you for your response!
Very easy and kind
Desk receptionist was outstanding so helpful and friendly.
September 25, 2020
Unprompted review
Reply from Advance America - Waterford - 4381 Highland Rd.
Thank you for your response and comments regarding our services. We appreciate your business!
I’ve found staff very friendly and…
I’ve found staff very friendly and courteous service is fast in and out with little to know wait times
June 3, 2020
Unprompted review
Reply from Advance America - Waterford - 4381 Highland Rd.
Your business is important to us, thank you for your response!
The first place i think about.
Love the people who work there. They are always helpful. 👍👍
May 14, 2020
Unprompted review
Reply from Advance America - Waterford - 4381 Highland Rd.
Thank you for your response and comments regarding out services. We appreciate you business!
AWSOME exsperience
November 3, 2019
Unprompted review
Never have a problem and the people are…
Never have a problem and the people are very nice there. There's never a long wait.
September 7, 2019
Unprompted review
Awesome Service
Wonderful very nice and kind young ladies. Never a long wait, definitely would recommend.
August 8, 2019
Unprompted review
Thanks to the ladies in Waterford.
Having to borrow money is never a pleasant experience, but the women really make the experience a little brighter. After the first time, the ladies make it so quick and painless. They always greet you by name with a smile. They do your paperwork in a jiffy and have you out of there in no time. You can even grab a snack when you're there. I don't think they ever go to lunch. They have always been there when I needed them. They know their customers and make them feel welcome. Much more personal than other places I could list. They do a GREAT job !!!
July 29, 2019
Unprompted review
Kim at Waterford is professional and…
Kim at Waterford is professional and kind!
March 29, 2019
Unprompted review
The girl who handled my transaction…
The girl who handled my transaction went out of her way , she had to reimput and verify my paper work transferring from my previous location , it took time but constantly assured me it will happen and apologized for how long this takes
February 10, 2019
Unprompted review
The folks here treat you like family
December 13, 2018
Unprompted review
The personnel are very knowledgeable…
The personnel are very knowledgeable friendly and helpful. They are always there to help you understand all procedures.
March 15, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.