No hassels or problems when need a loan.When speaking to anyone, they are on point and very helpful.
Company replied
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See what reviewers are saying
Continuing to be a needed resource. I been doing this online for a few months now it has been a lot easier to manage. So far things have been working smoothly. Thanks to the online borrowing I no l... See more
Company replied
Every time I call, the customer service people are always so nice and really wants to help me.
Company replied
There always polite at the store now I've been using your on line service it's working terrific
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1519 East San Marnan Dr., 50702, Waterloo, IA, United States
- 319-233-6584
4.7
Excellent
71 reviews
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No hassels or problems when need a…
No hassels or problems when need a loan.When speaking to anyone, they are on point and very helpful.
July 26, 2026
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Every time I call
Every time I call, the customer service people are always so nice and really wants to help me.
July 15, 2026
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
We're happy to hear that our app is easy to use and provides a quick response! Thank you for your positive feedback; we appreciate it.
U guys have been awesome with ur loans
U guys have been awesome with ur loans. I thank God for u and ur company. So thank u !
October 31, 2025
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
It is easy to navigate to pay off loans…
It is easy to navigate to pay off loans and reapply
April 14, 2025
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
We appreciate your feedback and are glad to hear that you find our platform easy to use. We strive to make our services as user-friendly as possible.
There always polite at the store now…
There always polite at the store now I've been using your on line service it's working terrific
January 1, 2025
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Ashley was very helpful n made the…
Ashley was very helpful n made the process painless
December 30, 2024
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Applying for the loan was easy and…
Applying for the loan was easy and convenient... thank you
September 28, 2024
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Went to pick up cash loan only to find…
Went to pick up cash loan only to find out the office in Waterloo did not have cash and the more I talked to them the more I realized will never be able to give cash loans! Since bank was closed I had to go to another payday loan site to cash your check I might as well have just started with them. Very disappointed!
July 27, 2024
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
- Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-479-2026. Thank you.
Really nice people
February 1, 2024
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Not as good!
I've been with AA for many years and lately the service of getting a loan and other things have been much slower than before. In some cases less friendly. Maybe your company is getting too big for its customers!
November 30, 2023
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Advance America values its customers and we will have someone personally contact you to discuss further.
Great customer service.
September 26, 2023
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Pay information
Each time someone applied for another loan, all pay information has to be deleted and re entered. It makes the process longer and frustrating to memorize the prior information. Otherwise it works well.
September 2, 2023
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Advance America values its customers and we will have someone personally contact you to discuss further.
Continuing to be a needed resource
Continuing to be a needed resource. I been doing this online for a few months now it has been a lot easier to manage. So far things have been working smoothly. Thanks to the online borrowing I no longer need the drive time to get to the brick and mortar. I do miss the conversation with the tellers at the Waterloo IA store.
June 4, 2023
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The process to get me back into the…
The process to get me back into the system was painless and I was able to get the funds deposited directly to my bank account where I needed it and didn't have to write a check.
October 29, 2022
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The Advance America on San Marnan in…
The Advance America on San Marnan in Waterloo , IA are just as nice and helpful as Trudie in New Richmond , WI. Thanks for all your help.
August 12, 2022
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Just a great place. People are friendly and helpful
Just a great place. Easy . People are nice Waterloo Iowa
August 7, 2022
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great job
The overall experience was pleasant and helpful customer service is a priority and the whole thing was quick and easy
June 14, 2022
Reply from Advance America - Waterloo - 1519 East San Marnan Dr.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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