Adventure 001 Reviews 1,998

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, professionalism, and helpfulness, making every interaction pleasant. The overall service is frequently described as excellent, with many highlighting the smooth and exciting user experience, particularly during flights. Reviewers also appreciate the fantastic locations and the informative nature of the pilots and ground crew. However, some customers experienced issues with the booking process, citing difficulties in securing suitable dates, unexpected cancellations, and the need for upgrades. A few people also reported dissatisfaction with the hospitality at certain venues, noting a lack of expected amenities or a rushed experience. Additionally, some reviewers mentioned encountering rude staff members or feeling that the experience was not accurately represented.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as "amazing,"... See more

Service

People report positive experiences with service, particularly highlighting the amazing helicopter flights and... See more

Location

Customers consistently note positive experiences with location. Many reviewers praise the fantastic views... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked a surprise helicopter flight with Adventure 001 . It was a special birthday gift for my wife . We took the Northumbrian extended coastal tour & Alnwick castle flight ,with bottles of bubbly I... See more

Rated 4 out of 5 stars

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this... See more

Company replied

Rated 5 out of 5 stars

Fantastic helicopter flight over Derbyshire and Chatsworth House. Bought as a birthday gift for my husband. Easy booking process. On the day the staff were friendly, professional and helpful. Safety t... See more

Rated 5 out of 5 stars

London Helicopter Ride - The booking and joining/directions were very easy. Our first flight was cancelled due to unforeseen issues but we received regular updates of new flights with availability. Th... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I booked a joint flying lesson for my son's birthday

I booked a joint flying lesson for my son's birthday and it was out of this world. Far beyond any expectations I had. Aaron the instructor was great, really friendly and a good instructional style. I enjoyed my time actually flying the plane but the best thing of all was my son's beaming face as he flew the aircraft over both land and sea making one of his dreams come true and taking his first step towards becoming a pilot in the future. Great views of the Blackpool shoreline along with all of the key landmarks. I would give this experience way more than 10/10 if that were at all possible. Thanks to Adventure001.

September 6, 2025
Unprompted review
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Reply from Adventure 001

Dear Jason,

What an absolutely heartwarming experience, thank you so much for sharing it!

It sounds like your son had a truly unforgettable birthday and we’re thrilled to hear it exceeded all expectations.

Flying over the iconic Blackpool shoreline and landmarks is breathtaking and knowing it marked the beginning of your son's journey toward becoming a pilot makes it even more special. We're honoured to have played a part in such a meaningful moment. Thank you again for your kind words and we hope to fly you again soon!

Rated 1 out of 5 stars

STAY CLEAR !

STAY CLEAR !! Booked a flight for 2 in November 2023,Upgraded to front seat costing another £35 on top ! First date cancelled by Adventure001 claiming operational issues. Booked again for Easter Sunday , they cancelled the night before. My son had took time of work unpaid to fit the flight in ! Put a review on social media to receive a phone call off one of the managers saying my information was incorrect and that he was going to answer my review. I was also told TO READ THE SMALL PRINT. I asked for a refund and he said that there had to be 3 cancellations before they would refund. He told me that he would personally get me some new dates ASAP ! I heard nothing for months ! After countless emails, chats I eventually got through on chat and again a promise that someone would get back to me. This week I got a message from a stranger who said she had seen my review and the same had happened to her. She advised me to get in touch with Virgin which I did. Once I told them my story I was offered a credit note and Adventur001 refunded me the upgrade fee ! It’s nearly 2 years since I paid £198 & my so lost wages ! Yes there are many good reviews but my advice READ ALL REVIEWS AND THE SMALL PRINT

September 11, 2025
Unprompted review
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Reply from Adventure 001

Dear Karen,

We are disappointed to receive your 1 star review.

In the first instance, we must highlight that we have been unable to locate your account under the name ‘Karen’.

We are sorry to hear about your earlier postponement and we do understand the disappointment and inconvenience this may have caused. However, it is important to note that experiences of this nature are always subject to factors such as weather, aircraft serviceability, operational requirements, and availability. As such, postponements or alterations may occur at short notice. These conditions are clearly outlined in the terms and conditions that were read and agreed to at the time of booking.

Our terms also state that a voucher may only be reissued in the event of three postponements. By confirming a booking, you accepted and acknowledged the risk of postponement as part of the experience.

Please be assured that at every stage we have acted fully in line with the agreed terms and conditions, and without any undue pressure or persuasion.

We are genuinely sorry that you feel it necessary to leave a negative review under these circumstances, given that the terms were made clear from the outset and we have acted transparently throughout. We always strive to provide an enjoyable experience for our customers, and while we understand your disappointment, we do feel it is important to recognise that the conditions and risks of postponement were clearly communicated at the time of booking.

Rated 5 out of 5 stars

Me and my wife had a 30min Stonehenge…

Me and my wife had a 30min Stonehenge tour experience on Sunday 7th September,Fantastic,ground crew were great ,helpful &happy,the pilot was great and knowledgeable of the area we covered,all in all a great experience,Thank you Tony&Sonya.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Helicopter Flight.

I had a Fantastic time. Well organised by the friendly staff. I would totally recommend the flight over Salisbury Plain (Stonehenge) and the city itself, for a first Helicopter ride. Totally enjoyed the whole experience.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing day with Birds of Prey

We had a fantastic time at the Birds of prey experience, Reily hosting was so informative and knowledgeable about the birds he had bought with him. Never thought we would be so close with such majestic birds. Would highly recommend this experience

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Riley was very knowledgable and enthusiastic. The birds were well taken care of, and the experience and handling was great!

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Helicopter ride

Everyone there from start to finish made us feel safe. Kept us informed about the flight even the pilot was great.
Was an amazing 4 minute flight
Another tick off of my bucket list
Something everyone should do.
HELICOPTER RIDE!!!!!!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Helicopter ride was amazing!

The ride was great. All staff were kind and friendly, during check in to the safety briefing. The captain was also very friendly and knowledgeable. The ride itself was very smooth including take off and landing. We also got some lovely photos with the proceeds going to air ambulance charities. All round great day and a great team, keep it up guys!!

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Falconry

What a lovely way to spend a Sunny September morning, meeting six birds of prey with the extremely knowledgeable Reilly. He really knows his birds!
Having great weather really made this experience even better. We really enjoyed holding the birds and learning so much about them. Thank you Reilly and the Birds of course!

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Helicopter Flight

My son and I got this gift of a helicopter ride for a Christmas present. We both thoroughly enjoyed it and we are looking forward to booking again for a longer flight. I would highly recommend this experience.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Chiltern Hills Steam Train Experience

We were booked to travel on the 31st of Aug 2025 at 10:45 train. On a very short notice Keith, Robert and rest of the team organised a surprise birthday party for my wife with balloon's and banners. We very much enjoyed their friendly and welcoming hospitality. Thank you Keith, Robert and rest of the team for making this a memorable day. Keep up the good work specially knowing that this whole operation is run by volunteers.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Our 13-year-old had an amazing time at…

Our 13-year-old had an amazing time at his flying lesson with Adventure Experience 001 at Wolverhampton Halfpenny Green Airport! The whole process on the day was smooth, from arrival to take-off, and everything was really well organised.

A huge thank you to his instructor, Nick, who was absolutely fantastic — patient, knowledgeable, and brilliant at making the experience both fun and educational. Our son thoroughly enjoyed every moment, and he hasn’t stopped talking about it since!

This was such a memorable day and a unique opportunity. We would definitely recommend Adventure Experience 001 to anyone looking for something special.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Falconry Experience

I was give a falconry experience at World of Wings for Father’s Day. It was a fantastic day and really informative. It was very obvious the staffs love for the birds and that they loved the job they were doing. I would highly recommend a visit.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

My partner and I both thoroughly…

My partner and I both thoroughly enjoyed our experience, the handler was really knowledgeable and kept us all entertained over the 3 hours we were there. The birds were beautiful and we were able to hold each one in turn, a wonderful day out, we would recommend taking a chair as it can be a long time on your feet.

September 7, 2025
Unprompted review
Rated 1 out of 5 stars

Scammy upselling

On arrival was told boys couldn't fly without and adult if under 14 and that I'd have to pay £50 to go with them. was guided to see this info under 'frequently asked questions'. Was told it was against the law. Luckily I was able to show their booking paperwork that stated only under age 12 had to have an adult. Had to do some serious negotiation in front of the waiting crowd (flight was delayed by nearly an hour so lots waiting).
After flight they were guided to wait by a table and a photo put in their hands then asked to pay £15. Just felt like they were trying to squeeze out more money at every turn especially after several emails asking if we wanted to upgrade to longer flight / front seat / extra person / sooner flight. Had to wait from Xmas til Sept to get flight. Flight was good though. Scammy upselling.

September 7, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Ella,

We are disappointed to receive your 1-star review and would like to clarify a few key points.

For health and safety reasons, there is a strict age policy in place. Participants under the age of 14 must be accompanied by a fare-paying adult. This requirement is clearly outlined in our terms and conditions at the time of booking. In your case, our staff worked with you to ensure the flight could go ahead on the day to avoid further disappointment.

With regards to the post-flight photographs, these are an optional extra. Some guests enjoy purchasing them as a keepsake, but there is never any obligation to do so.

While we regret that you left feeling dissatisfied, we are pleased to hear that the flight experience itself was enjoyed. Our team works hard to deliver safe and memorable experiences.

Post flight, you were shown photographs which were available for purchase. This purchase was non compulsory and remained a choice for yourself.

We are genuinely pleased to hear that the boys enjoyed the flight itself, as delivering a safe and memorable flying experience is always our top priority. For this reason, it is a real shame that despite acknowledging the flight was enjoyable, you felt the need to leave a 1-star review.

Rated 5 out of 5 stars

This was a birthday present bought for me

This was a birthday present bought for me in April 2024, which we finally managed to redeem in June 2025. It was our choosing to book the flight for the following year but also it proved difficult to finalise arrangements due to the fact that three organisations were involved and there did not seem to be a great deal of co-ordination.
I would say that the staff we dealt with were always helpful but it just seemed beset with problems. When we finally had the flight, it was a memorable experience; everything went smoothly on the day, the staff were great, the pilot very informative and the views over the Forth were stunning.
There were times I didn't think it would ever happen but I'm delighted it did. Truly memorable

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience on the princess risborough

Sunday afternoon sparkling cream tea on the princess risborough, what's not to like! The whole experience was lovely, the American engine was beautiful, fine china dining with gorgeous scones and perfect tea. The volunteers were so good, informative, friendly, so knowledgeable and really made a difference. Loved it!

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled my flight and won't refund…

Cancelled my flight and won't refund and there's no dates available , they answered a call and said it can be April the following year onwards . Which I'm not happy to wait 8months for of they were to cancel again. Did anyone manage to get a refund and how?

September 5, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Ali,
We are naturally disappointed to receive your 1-star review, and we feel it is important to address the key points you have raised.

We are genuinely sorry to hear of your recent postponement and we fully appreciate the frustration and inconvenience this may have caused. Unfortunately, experiences of this nature are always dependent on factors such as weather conditions, aircraft serviceability, operational requirements, and availability. This does mean that flights can occasionally be subject to short notice changes or alterations. These conditions are clearly outlined in the terms and conditions, which were accepted without pressure or persuasion at the time of booking.

It is also important to note that our terms state a voucher can only be released following three postponements. This is highlighted at the time of booking. In addition, our main flying season runs from April to October, with only limited flying available from a reduced number of locations outside of this period. Those who are postponed will always receive a complimentary extension where required to ensure passengers have ample opportunity to re book. Availability is released on a rolling basis and all passengers are updated via email on a weekly basis.

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