Adventure 001 Reviews 1,997

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, professionalism, and helpfulness, making every interaction pleasant. The overall service is frequently described as excellent, with many highlighting the smooth and exciting user experience, particularly during flights. Reviewers also appreciate the fantastic locations and the informative nature of the pilots and ground crew. However, some customers experienced issues with the booking process, citing difficulties in securing suitable dates, unexpected cancellations, and the need for upgrades. A few people also reported dissatisfaction with the hospitality at certain venues, noting a lack of expected amenities or a rushed experience. Additionally, some reviewers mentioned encountering rude staff members or feeling that the experience was not accurately represented.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as "amazing,"... See more

Service

People report positive experiences with service, particularly highlighting the amazing helicopter flights and... See more

Location

Customers consistently note positive experiences with location. Many reviewers praise the fantastic views... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked a surprise helicopter flight with Adventure 001 . It was a special birthday gift for my wife . We took the Northumbrian extended coastal tour & Alnwick castle flight ,with bottles of bubbly I... See more

Rated 4 out of 5 stars

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this... See more

Company replied

Rated 5 out of 5 stars

Fantastic helicopter flight over Derbyshire and Chatsworth House. Bought as a birthday gift for my husband. Easy booking process. On the day the staff were friendly, professional and helpful. Safety t... See more

Rated 5 out of 5 stars

London Helicopter Ride - The booking and joining/directions were very easy. Our first flight was cancelled due to unforeseen issues but we received regular updates of new flights with availability. Th... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

absolutely brilliant- really smooth…

absolutely brilliant- really smooth professional outfit
we got a lovely break in the weather - fascinating flying around Newgrange , Slane etc
Dom provided a commentary explaining where we were at any time.
I can really recommend this - really great

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

What a fabulous experience

What a fabulous experience! We handled and flew 6 birds each plus watched a flying display of owls, Haris hawks, vultures. Brilliant keepers imparted lots of information and made the whole visit really joyful.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

This was one of the best experiences I…

This was one of the best experiences I have ever done. The whole process was brilliant from the booking, to the meeting the team on site and the craic we had with the pilot during the flight. I couldn't recommend them hightly enough and I will definitely be booking a flight with them again and this time with the whole family.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. No issues what so ever. All the staff are great and what a great job they all have including the pilot! All money for photos go to charity also which is brilliant. A very efficient an fun experience.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

wonderful experience

We had such a wonderful experience with Adventure 001, and I just had to share how truly happy we were. My husband, our children, and I all enjoyed the day so much — it felt full of excitement, adventure, and those little moments you remember for a long time.

Everything was organised beautifully, the team was warm and welcoming, and the whole experience left us with genuinely lovely memories. We’re really grateful to have had the chance to enjoy a day like this together, and we’re already thinking about coming back again in the future.

Thank you for making our family day so special.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience
My 2 grandsons aged 13 and 15 had been talking about going in a helicopter and so I bought the trip for them both. They loved the experience and the staff who helped them were friendly and welcoming. They flew over liverpool and thoroughly enjoyed it.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

THE BEST experience EVER!!

It was a super windy day and we weren’t sure if the experience could still take place however, our pilot Tom was absolutely amazing! The take off and landing were so smooth, you couldn’t tell there was any wind. The head sets allowed Tom to point out all the places of interest on our route over Liverpool and prevented us from hearing the rotor noise. It felt like we were in slow motion whilst in the air but Tom advised we were travelling an equivalent of around 90mph! I was expecting my stomach to be in my mouth at times with turbulence or when turning but this wasn’t the case at all - just pure pleasure from start to finish - I’d definitely recommend this experience. ❤️

October 28, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Linda,

Thank you so much for taking the time to share your lovely feedback, we are delighted to hear you had such a fantastic experience!

It’s great to know that despite the windy conditions, Tom was able to make the flight so smooth and enjoyable for you.

We really appreciate your recommendation and hope to welcome you back for another flight in the future!

Rated 1 out of 5 stars

Absolutely not what we paid for

This experience was most certainly not what we expected, we were sold a 3 hour falconry experience for 2 but the size of the group we had seriously let things down. The reality is that with a group size this big we barely would have had at best 30 minutes in total of individual time with the birds, the rest of the time was spent waiting for everyone else to take a turn.
Then to make it worse, the location chosen was a farm on top of a hill and fully open, this coupled with absolutely freezing wind coming across the hill meant that all the waiting around made us extremely cold. Then when we needed to use the toilet, we couldn’t as they were locked up with no access at all.
We ended up leaving half way though as did others in this group, feeling very dissatisfied with the day.
This farm had a massive barn and given that the flying was minimal why could this experience not be inside a barn meaning the weather would not affect it and then we would have had access to the toilet.
Just feels like customer satisfaction is not prioritised above making maximum profit.
I definitely will not be using your company again for any experiences.

November 2, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Jason,

Thank you for taking the time to share your feedback, I’m very sorry to hear you were disappointed with your experience.

We do always advise guests to dress warmly and appropriately for outdoor conditions, as our falconry sessions are held in open countryside environments to allow the birds to fly safely and freely. The barn you saw is not suitable for these activities. Weather can of course affect comfort, particularly at higher or more exposed sites, but this is part of the authentic outdoor nature of the experience. The falconer on the day did not feel the need to postpone the event.

Regarding group size, the session you attended was a Taster Experience, which is clearly described on our website and through our partners as a shared group session of up to 30 participants. This is reflected in the price point and the structure of the day, participants handle and fly the birds in turn, ensuring everyone has hands-on interaction under the supervision of our falconer. For guests seeking a smaller, more personal session, we also offer Elite Falconry Days with limited numbers and extended flying time.

With respect to facilities, I have been advised that the toilets at this venue were in use on the day, so I’m sorry if you had difficulty accessing them. We do make clear in our joining instructions that facilities can vary by location, and at some rural sites may be limited or unavailable.

Our falconers are passionate about delivering safe, enjoyable experiences, and I’m sorry that the conditions on this occasion affected your enjoyment. I’ve shared your comments with the team for review, but I do want to reassure you that the format, pricing, and setup of the session were all consistent with what is advertised.

Rated 5 out of 5 stars

What an amazing experience this was

What an amazing experience this was! We did originally book for June, but it has to be postponed unfortunately. However, it was well worth the wait!! When we arrived, we spoke to Nicole who informed us where to go and what to expect from the day. We were given our flight number and waited for our flight to be called. The staff explained the safety procedures in great detail and explained to us how the trip was going to work. Very clear and easy to follow instructions soon followed. Then, it was time to get on board! It was such an amazing experience! Looking over the Shropshire countryside on a cold winter morning, was something to remember! When we landed, they escorted us back safely to the reception area where we received our complimentary champagne and we were given the opportunity to purchase a souvenir photograph infront of the helicopter as well! Every single person we spoke to and dealt with, were super friendly and professional. Especially Otis, the dog! Thank you all for a truly amazing experience!

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended !

The team were welcoming and knowledgeable, the venue had easy parking and a lovely café with views of the helicopter and surrounding landscape.
Our pilot gave us a fabulous trip over the reservoirs and pointed out landmarks around them.
A very well organised day, highly recommended !

August 15, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Hi Hilary,

Thank you so much for your wonderful review. We’re thrilled to hear you had such a memorable day. We really appreciate your recommendation and hope to welcome you back for another adventure soon.

Thank you!

Rated 3 out of 5 stars

Great Flight but Experience is miss sold

This was bought for me for my 30th. We were bought the 15 minute flight with two glasses of bubbly.

The flight itself and pilot were fantastic. An amazing experience. However, this is completely miss sold as a ‘hospitable’ experience. Do not expect anything of the sort. To board and exit the helicopter, we were ushered through a side gate as opposed to walking through the lounge. When we looked to enjoy our ‘two glasses of bubbly’ we weren’t even allowed back into the entrance hall, let alone the lounge. Two mini bottles of bubbly were chucked in our direction in the car park and we were told to leave.

Please do not buy this package expecting to receive any sort hospitality. It is miss sold and is a shame as people are often bought this experience to celebrate a special occasion.

This was at Staverton (Gloucestershire Airport) - perhaps other venues are more hospitable and give you the time of day.

October 25, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Joseph,

Thank you for taking the time to share your feedback. While we’re pleased to hear that you enjoyed your helicopter flight, we’re naturally disappointed to receive a three-star review and would like to take this opportunity to address your comments.

It seems there may have been some misunderstanding regarding the hospitality element of your experience. Your voucher was purchased via a third-party provider, Virgin Experience Days, and this particular package does not include access to a hospitality suite, lounge, or additional facilities. The voucher entitles guests to an 18-mile helicopter flight with bubbly for two, which is exactly what was provided on the day, including two individual bottles of bubbly following your flight.

We are satisfied that the experience was delivered fully in line with the details and inclusions advertised by the reseller.

We do, however, genuinely appreciate your feedback and are always reviewing ways to improve our guests’ experience both on the ground and in the air.

Rated 1 out of 5 stars

world of wings

We have to admit this was an absolutely dreadful experience, and what could also be described as a money-making opportunity for World of Wings.

We were advised, in advance, that the experience would commence at 09.00 and we were to arrive at the Cafe on the premises at 08.45. We arrived as advised and were told that the event wouldn't commence for 45 minutes, and to take advantage of what was being offered at the cafe, clearly a ploy to get people to spend money in the cafe. We were also told that we would probably need to share a table at the cafe due to the numbers likely to be attending. In total 32 people were booked for this event. We were split into two groups of 16 and told that 3 birds would be available for the experience. The experience consisted of standing in a semi-circle whilst the handler spoke about each bird. Each person was able to hold a bird for approx 3-4 minutes whilst the handler continued to talk. This went on for approx 2hours. There was no flying of the birds or feeding or demonstration of the birds predatory nature. It was simply just standing there listening to the handler. It was clear that interest within the group was disappearing after about 1 hour with people talking amongst themselves and losing interest in what the handler had to say. We left early after seeing two of the three birds as we felt this was such a poor experience. What compounded this further was the weather, it rained constantly throughout the event, and it was clear people were getting cold and wet. This experience, for all it was, could have been completed under the cover of shelter in the event of inclement weather rather than everyone getting soaked.

If this was just an opportunity to hold a bird for a few minutes for a photographic opportunity, which is all it was, it should have been marketed as that, not a falconry experience, which it wasn't. It was a total waste of money and time leaving us both bitterly disappointed. Even the birds didn't appear to be enjoying the experience. If they hadn't been tethered, I'm sure they'd flown off somewhere for shelter.

I believe the above is an honest reflection of what was such a truly bad experience, never to be repeated at World of Wings.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great day from start to finish

Great day from start to finish. On arrival it’s very clear where reception is. All the staff were friendly, helpful and professional. There is a lovely cafe in the departure area to wait before your safety briefing. Safety was simple to understand and clear and staff guided you to and from the aircraft. You can’t take selfies of yourself once you pass into the hot zone but they do sell photos of you with a proportion of the money going to the air ambulance. The airfield at Balado has an interesting history from World War Two where it used to train Polish pilots. The flight was amazing over Loch Leven, it was such a smooth flight and the pilot was great as our guide.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

This was my first helicopter flight

This was my first helicopter flight, the take off and landing were so smooth and the views were amazing. All of the staff were professional, safety aware and very friendly. I would recommend this fantastic experience.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Avoid avoid avoid! Once they have your money they're not very interested in making sure your experience actually happens.

I was gifted a voucher however struggled to book a space. I extended this for a year at my own cost.

This year I tried to book over a three month period however nothing was available. I'm now being told to extend again at my own expense as there were "ample dates available".

Every time you contact them you need to fill out a long form from scratch, which asks for a picture of your voucher. There's no way to have an ongoing conversation as everything comes from a no-reply email.

Absolutely terrible customer service.

October 15, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Ben,

As per your admission, you were gifted an experience voucher. However, you failed to add this voucher in a prompt manner to our booking portal. As a consequence, you opted to extend your voucher for the relevant fee in order to extend your voucher for a further 12 months.

Having extended your voucher in December 2024, you did not then access your online account in order to view availability and book until July 2025.

It should be politely highlighted that effective voucher management remains the sole responsibility of the customer and not that of Adventure 001.

Having accessed your online account in July 2025, you failed to make a booking despite availability and we subsequently sent you numerous emails with further availability.

However, you failed to make a booking and did not access your online account until October 2025. At the time of accessing your account in October, the last availability of the 2025 season had been taken.

You were rightly given the option to extend your voucher for the relevant fee, however, you have chosen not too.

Your voucher was subsequently released to your reseller so that you could discuss any exchange or refund.

In summary, Adventure 001 made reasonable opportunities available to complete this experience, and the inability to do so appears to stem from the voucher not being managed within the required timeframes.

Rated 5 out of 5 stars

We flew from Glastonbury

We flew from Glastonbury. Great scenery all around. The pilot was knowledgeable of the area.
The ground crew were friendly and the whole experience was very enjoyable.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Adventure 001 Helicopter experience

Birthday gift for my Son and my Mum went too! Voucher was easy to use and superb value for money. Fabulous helicopter flight from Barton Airport with Captain Jules! The staff were friendly, professional and would highly recommend this experience! Will definitely use Adventure 001 again!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Clay pidgeon shooting

I had a clay pidgeon shooting experience as a birthday present, it was a really great day made so by the venue and the instructor who was very patient and knowlegeable and by the end of the session i was regularly hitting the clays
All in all a great day

October 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look