Adventurekings Reviews 408

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I love leaving a positve product review where possible so I absolutely must do so, regarding the Kings 12V 200Ah Deep Cycle Lithium LiFePO4 Battery. Absolute game changer. For years I've been consta... See more

Rated 2 out of 5 stars

We brought the MT2 trailer back in July 2023. Now to be told by multiple people that the trailer section is no longer and went into liquidation?? Tried to call multiple times in the last 5mths to f... See more

Company replied

Rated 5 out of 5 stars

Quick and Easy Online purchase...however You can stand at the Pickup Counter for 20 minutes before someone comes along to Serve you - not as efficient as it was to Pick Up in store - perhaps Adventur... See more

Rated 5 out of 5 stars

Website is excellent to navigate, payment easy! Info emails forthcoming and delivery a breeze. Only downside is the tracking isn't up to date and Oi could find on the initial order where I could leave... See more

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3.9

Great

TrustScore 4 out of 5

408 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Pure garbage

Pure garbage - your quality is appalling, your customer service is absolute shit - Whatever you use feels like a very cheap plastic, go figure why I have problems, not rocket science.
you pay for what you get and you manage to put that saying down the toilet. Less than one week I reported a faulty gazebo and No why would I want to buy more crap but still you choose to do nothing about it - Advice ? Don't sell any more shit , I know you must enjoy selling more replacements. Kings behave

Hi Andrew, two days after the purchase, I did reach out and was advised to purchase another gazebo re $80- for a new liner and $20 delivery to your store. Your sales said it would be cheaper to purchase another. So the only reason for this shocking review is for a positive response then it comes down forthwith.

January 13, 2025
Unprompted review
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Reply from Adventurekings

Hi Julian,

Thank you for taking the time to leave this review, we're very sorry to hear that you were unhappy with your item, I've had a look through and am unable to locate a claim under your contact information, if you would like to please do not hesitate to reach out directly so that our team may assist.

Regards, Andrew

Rated 1 out of 5 stars

Meh!

Pole on hub snap second day, one anchor point come off, wall torn off gazebo, one plastic foot snap off the gazebo.

December 17, 2024
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Reply from Adventurekings

Hi there,

Thank you for taking the time to leave this review, I've reached out to you directly to get some information on what has occurred so that we can look into this and potentially assist.

UPDATE: Hi there, we have tried to reach out to you via email to further assist you with your issue but I can see we still haven't received a response and a claim hasn't been placed. If you would still like assistance with this issue with your product feel free to get back to us with the information we have requested from you.

Regards, Andrew

Rated 2 out of 5 stars

Ordered a roof rack on the website and…

Ordered a roof rack on the website and kings did not have any stock. No refund due to there stuff up but gave me store which I didn't need. Ridiculous! I had to spend more money to get a roof rack from r somewhere else

December 10, 2024
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Reply from Adventurekings

Hi Paul,
Thank you for the review and we are sorry that we didn't have stock of the roof rack you were after. I believe there may have been some confusion with this order as I can see that we did refund this roof rack for you on the 19th of December, a store credit was not provided for this product.
Regards, Courtney

Rated 2 out of 5 stars

4wd awning

Very poor slow service still waiting for order

December 17, 2024
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Reply from Adventurekings

Hi Jo,
We do apologise that you are still currently waiting on your awning. I have had look into this and as this has reached outside of transit times today we have lodged an enquiry with the courier for a delivery ETA. We will contact you once we have received an update from the courier.
Regards, Courtney

Rated 1 out of 5 stars

Kings MPPT Solar "Regulator" 20A NOT charging

This so called "Solar Regulator" is not doing what it is claimed to do, charging the battery. I have extensively tested the unit and send video and photos. 4WD Super Centre will not accept this.
I have replaced the controller with another brand and all works fine, further proving that the Kings unit is faulty. This is not an isolated incident...numerous cases reported online. The product needs to be withdrawn from sale.
I live over 100km from the store so cannot just drop in. There has been no offer of return postage. Very poor customer service and a substandard product. Do not purchase, spend your money elsewhere!

December 20, 2024
Unprompted review
Adventurekings logo

Reply from Adventurekings

Hi Tim,
Thank you for your review and we do apologise to hear of the issue you are having with your MPPT. If you were able to contact us on social@4wdsupacentre.com.au with a screenshot of this review and your order number we would love to have a look into this for you.
Regards, Courtney

Rated 1 out of 5 stars

No poles provided in swag

No poles provided in swag. Fan broke after 2 hours.

December 9, 2024
Adventurekings logo

Reply from Adventurekings

Hi Bec,

Thank you for taking the time to leave this review, I've asked one of our team members to reach out to you to get some information on what had occurred so that we may be able to assess and potentially assist.

Regards, Andrew

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