ADVFN Plc Reviews 158

I received very quick, very competent and comprehensive advice from Mr. Niccolo Moretto. All of my questions were answered professionally in the chat. Excellent support from ADVFN.
Best regards
Mike

An utter disgrace. As others rightly point out, this is not a serious platform for investors. It is weighted towards trolls. Complaints are ignored. They will not even acknowledge or log them. Everyone in the organisation displays a ‘do not care’ attitude: it’s endemic. Reported them to the FCA over various breaches of regulations. CEO doesn’t care. Recorded delivery letters are ignored. It sounds cliched but it truly is the worst organisation that I’ve ever had the misfortune to deal with. No serious company can survive whilst operating in this fashion. It’s inevitable demise is just a matter of time.
Would give minus 1000 stars if I could…

Great speedy service

Patricia S was very instrumental in me recovering my log in and monitor. It took more than 1 try but she stuck with it to make sure it was successful. I appreciate the effort.

Niccolo Moretto did an excellent job in helping me to solve my issue with LEVEL 2.

Very quick attention and excellent service from Niccolo Moretto.
Thanks

Niccolo Moretto was helpful and efficient.

Today I needed to contact ADVFN support to query my upcoming subscription renewal and change of card details. Niccolo not only answered my question quickly but exactly as I would have liked. We exchanged a few emails and everything was sorted with minimal effort on my part. Thanks for your help Niccolo - great job

My experience of the support function at ADVFN has always been positive and in particular the assistance given by Niccolo Moretto. Firstly, he is both courteous and responsive and takes care to understand the request made. He is then organised and effective in fulfilling the need and he follows up.

Niccolo Moretto did an excellent and speedy job on the Nvidia share split on my account. Many thanks

I have been in the Security Industry for over 50 years so have had extensive experience dealing with the problems of electronic/now internet connectivity.

My experiences with ADVFN have been exceptional, their customer support given by Nicolo Moretto is of the HIGHEST QUALITY! Nicolo is ALWAYS courteous, helpful & his knowledge has always resolved my problems. He is also exceptionally polite & his promises have been kept.

THANK YOU Nicolo you are a top top person.

Fast efficient service from Niccolo Moretto

Should be a great source of information but the forums are full of nutters having personal fights with each other with no way to filter them out.

Having just gone through the experice of dealing with Virgin Media customer service, it was a pleasure to be able to send a simple message with a request and have that request carried out quickly and efficiently by Niccolo.

advfn is a great site for discussion of investing topics and companies, recomended... obviously being an open forum, you have to a little careful who you listen too ;-)

Would give zero stars if possible.

It appears the sole support contact, via Zendesk is Niccolo Moretto . My experience of ADVFN support is as described by others.

Responses are ignorant, insolent and wilfully unhelpful. Latest caper is they cant even conduct the simple task of sending me RNS alerts and when challenged they claim one email was sent (ignoring all other failures). Just simply awful.

The support team are either simply out of their depth in their roles or are allowed to display such toxic behaviour by their disinterested management

Would never ever pay for anything these '100% transmit, customer behaves at our convenience, low quality predators' produce.

Sole purpose of use is the chat boards

I see zendesk is involved in the process as well and you cant complain 'around' them so complaints about them are never going to get anywhere.

This behaviour is evident at future publishing and Moneyweek as well.

I was having problems logging in and could not resolve. Niccolo got it fixed pronto

My response from Niccolo was fast and eficient in replying to my e-mail. I have had very reliable service from ADVFN over many years. I am leaving the service temporarily and hope to be back later in the Autumn.
Many thanks ADVFN Team.

I've been a customer of ADVFN for several years. I missed cancelling the annual renewal by a couple of days (I'm not actively trading atm). You can only cancel subscriptions by phone and they don't answer the phone. I emailed Niccolo to explain that it was an oversight on my part and was happy to forgo a proportion of the annual subscription fee to compensate for my error. His response was nothing short of ignorant. Stated they wouldn't give me a refund and wished me a good day. He said it was 'non-negotiable' despite me being a good customer for several years. I find this attitude abhorrent and the ugly side of capitalism. They've got my money and as they see it I'm leaving so sod him.
Use them at your own risk !!

I need to upgrade my service level on advfn and had a chat with Niccolo Moretto who was most helpful. I had several issues with a change of address and also my payment method but it was all sorted out by Niccolo who was very patient with me and helped get everything sorted out. Many thanks.

Niccolo provided an excellent service here. Very polite, professional and helpful and was very quick to respond and deal with this. Thank you so much!!