AD Williams - Farnham Reviews 163

Once appointment made, service was prompt.

Very difficult to get hold of for updates.
Had to send the vehicle back as initial repair was not good enough

My car was with AD Williams for 5 months. At the start, it was very easy to get an update on progress, but towards the end, getting a response was nearly impossible.
On returning my vehicle, it had a flat battery and a nail in the tyre which needed replacing.
The work done on the car was of a very high standard.

After visiting AD Williams, Farnham Surrey, being given a date of 18 March for a repair, said repair being cancelled a couple of days before due to part not being in stock, I haven't heard a word from them. I have rung their number on numerous occasions over the past 2 weeks, either no one picks up or I'm cut off automatically. Not great customer service at all.

A D Williams took my car in for bodywork repairs over 2 weeks ago, and have not given me any updates as to progress. I have been put on hold on the phone for 40 minutes and still waiting to get connected. It is a frustrating experience

AD Williams Farnham did an amazing job on getting our car fixed and returned to us the next day. Vicky went above and beyond when we had trouble with the hire company and provided us with one of their hire vehicles and pushed our service through. Would definitely recommend and will be using them for any other work needed.

Exceptionally friendly, helpful and professional team at AD Williams. Both Jade and Peter provided a world class service. Delighted with the work carried out. Would have no hesitation recommending AD Williams in Farnham

I was directed here by insurance company after non fault accident. I was worried about time it might take to get repaired as a new car is on order. Need’nt have worried. Jade very helpful. Car booked in within a week. Was kept informed and was actually phoned when they said they would phone. Can’t fault the work. Hope I never need repair again but if I do it will be here.
Very pleased

I used AD Williams Farnham for a small repair job. They turned it around quickly and all seems to be working well. Big thank you to the driver Toby who picked the car up in his own time on the weekend and made sure we got it back on time! Service with a smile!

Excellent service all round - great receptionist Jade made it all happen smoothly. Although this was a redo spray job it was all very professionally handled and result was good

good service friendly staff. Jade in the office very helpful and pleasant.
work done looks good. recommended.

Really nice customer service
Kept me updated with everything
Leo was so nice and professional and the receptionist was very nice and caring
I will comeback to them for sure

Really impressed with the garage, they took care of my vehicle, were really flexible and kept me updated with the progress. Thank you, especially Jade!

The process was good, Jade was very helpful. Repairs were quick and carried out to high standard. However the courtesy car was barely road legal, rattled, reved ridiculous high for an automatic, stank of stale cigarette smoke and I was informed it had been in an accident and was the only car available so it was issued to me.

Great repair, perfect colour match, would recommend to all.

Exceptional corespondents, very helpful and excellent service xxx

Very good ,nice people and super quick work did not have to wait as long as we thought . Very pleased

Never ever use this company for any body repair or allow your insurers to 'recommend' them as a bodyshop for repair. My ongoing issues have been going on since July 2021 and we are now in February of 2022.

Wifes car entered their repair facility last year with a really substandard repair the vehicle was collected from me and driven to the repair facility having been with them for 2 weeks. Below is a list of the remediations that were required after i thoroughly went over the vehicle on its return.

- Broken Trim Clips
- Screws missing from mudflap fixtures
- Concealing Screw Covers missing from interior trim panel.
- Poorly fitted bumper.
- Reversing Camera Finisher Panel Missing
- Areas where there is a lack of paint or no paint at all that are visible from the exterior of the vehicle.
- Poor masking which has resulted in Black Plastic Panel to be painted which should remain unpainted.
- No blending to quarter panels when i was advised at initial inspection they would be blended.
- Mismatch in paint colour.
- Defects in paint work
- Wet sanding marks still visible across all repair areas.

Following a complaint to the MD i was contacted by the Ops Director who heard my problems and advised a day to visit the facility to discuss all of the above. There was not much of a discussion to be had more of a head nodding agreement as to the lack of care and attention pre and post repair. I even had challenges of "is there even meant to be a concealing cover there" When talking to individuals from like for like industries do not attempt to challenge them as if they are stupid or illiterate. I even went to the extent of handing back some of the trim screws in the individuals hand just to add more salt to the already wounded discussion.

Fast forward to collection almost a week later having agreed a courtesy vehicle. Paint recitfications were made , necessary screws, covers etc installed however one part still remained outstanding this was the reverse camera trim. They had installed one but advised me the square gap was to be concealed by a blanking cover. I was sent on my way advised that it was currently on backorder and they would let me know when it arrives. I gave them the benefit of the doubt and assumed they would be in touch.

Fast forward to January 2022 - i contact them having touched base with the manufacturer to see the availabililty of the so called part. To no suprise at all the manufacturer (Nissan) advises me that they have plenty available and they have been in stock and available since January 2021 in siginificant stock quantities. I then evaluate the part number against the Nissan Electronic Parts catalogue to see exactly what part was fitted to my vehicle against the part that was required to find the wrong part had been fitted. I ring AD Williams Farnham and explain that i am not only being lied to, no one had come back to me and the vehicle has since developed other faults. These are as follows:

- Heated Rear Screen not working at all.
- N/S Rear Tailgate Hydraulic Ram Clicking upon opening and closing
- Paint defect to tailgate bobbling.
- Camera Trim still oustanding.

Last week i was contacted by AD Williams we have ordered 2 parts for the camera trim both have been incorrect still waiting for the correct part mass incompetence here as there are only 4 possible part numbers to order.

The paint defect has been rectified - i will go on the assumption this has been as i have not seen the car.

The hydraulic ram is now a matter between the insurance company and AD Williams as they are asking for the insurance to pay for it.

Heated Rear screen was awaiting an engineer to look at it this was removed and refitted by them

In short never use the company for any repair expect a whole host of excuses, lies, poor quality workmanship and your wont see your vehicle for a matter of weeks if not month(s). Photos can be attached to this review however i would hope reading it would give you a better insight to the ongoing saga.

The car is still actively in the AD Williams Farnham branch on 10/02/22.