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Company details

  1. Candle Store
  2. Cleaning Products Supplier

Written by the company

AEMBR is a physician-founded luxury home fragrance brand creating clean, non-toxic candles and home scents designed for people who care about both wellness and beautiful living . Founded in Houston in 2022 by Dr. Kristina Braly, AEMBR blends medical-grade ingredient standards with refined design, using coconut-apricot wax and phthalate-free fragrances to create products that are safe for families, pets, and sensitive noses . Every product is hand-poured in small batches and crafted for customers who want their home to feel calm, elevated, and thoughtfully curated without compromising on safety . Luxury scents, without the headache.


Contact info

4.0

Great

TrustScore 4 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Can't go wrong with the Amber Oud

Great selection of fragrances. The Amber Oud has become one of my favorites. Interestingly, it pairs well with another (brand) candle, Oud and Incense that by itself i do not care for but put with the Amber Oud works very well. I appreciate the clean burn and moderate throw.

April 20, 2026
Rated 5 out of 5 stars

I'm loving the washing powders

I'm loving the washing powders! I got the sample pack to try all the scents and there isn't one I don't like. The patchouli and musk is great for my husbands clothes and fresh linen for our sheets is the perfect scent to draw me in at night. And, it's true! The clothes are softer and feel cleaner out of the dryer. I thought I was gonna try then and move on, but I'm a little obsessed.

April 16, 2026
Rated 5 out of 5 stars

Superior!!

The product this company creates is superior in quality and never disappoints! The laundry powder is divine - smells heavenly even after three washes - WITH ANOTHER DETERGENT! It refuses to quit AND serves as a room freshener. Amazing stuff - I always have multiple candles burning

March 11, 2025
Unprompted review
Rated 2 out of 5 stars

Candle was said to have a noticeable…

Candle was said to have a noticeable /fill the room scent ( leaves scent). I think the oils may have set too long or were heated up too high of temperature that this candle no longer throws sent. If you're standing around the candle you can smell it if you walk very close to the candle you can smell it. I think this one might have been a dud. I have a friend who gets the larger candles and she swears by them. Might give this company another try. I want to like them.

February 15, 2026
Aembr logo

Reply from Aembr

Hey Lauren! We'd love to look into this for you - we offer a 1 year burn guarantee on all of our candles so we'd love to make this right for you! Please reach out to us at help@aembr.co with your order number and we'll get this squared away for you!

Rated 3 out of 5 stars

I don't like the new formula as much as…

I don't like the new formula as much as the original. The scents are different and not as long lasting.

January 18, 2026
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Reply from Aembr

Hi Perri! We'd love to learn more about your experience. Please email our Customer Happiness team at help@aembr.co so we can gather more information and ensure you have the best experience with us.

Rated 1 out of 5 stars

If you want your product a month late

If you want your product a month late, if you want crappy customer service and zero accountability, look no further. They send the product with a hazmat label btw so after waiting far too long, good luck returning anything. Youll get your refund with your aarp card. Enjoy the wait.

January 22, 2026
Unprompted review
Aembr logo

Reply from Aembr

Hi Bryan! We have conversed with you multiple times over the course of this order.
Here are the facts:
• You placed an order for a preorder product which was transparent on both the product page, checkout page, and automated preorder email updates
• You live in Alaska and hazmat shipping due to fragrance requires us to comply with US regulations to send via ground which in the case of Alaska or Hawaii can take 2-3 weeks (which we unfortunately have no control over)
• we offered the option of a full refund which you declined.
• You have continued to leave 1-star reviews despite us offering every possible remedy in this case.
• Despite that, we've been kind, considerate, understanding, and sympathetic to your situation.

We do hope this clarifies things for you. Please let us know if you need any further assistance by reaching out to us at help@aembr.co!

Rated 5 out of 5 stars

It's my first purchase from Aembr

It's my first purchase from Aembr. Loving the Cloudberry experience. I"ve been a fan of Kristina'a YouTube channel from way back.

January 27, 2025
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Reply from Aembr

Thank you so much for the thoughtful review! We're so happy you're enjoying Cloudberry!

Rated 5 out of 5 stars

Speedy and Great Care in their Products

Their order processing speed always been quick, timely and they use FedEx which seems to have always been great in getting the shipment right to my doorstep on the estimated delivery date. My package always comes in great condition with all packaging intact and all products inside undamaged due to the great protection laid out. I appreciate that duties are covered to help the balance out the cost of paying for shipping.

January 9, 2025
Rated 5 out of 5 stars

AEMBR Laundry is a MUST

I just made the switch to AEMBR Laundry Care (Aristocrat) and I am so in LOVE with it! The smell is amazing and to know how safe it is for my skin makes it even better! I can’t wait to try the other scents!

January 8, 2025
Aembr logo

Reply from Aembr

Thank you for putting your trust in our brand, Jessica! We are honored!

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