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DO NOT ORDER.
This company has been through multiple names, masquerading as UK companies when in fact they are based in China and charging a fortune for items that are worth a couple of quid! I fell for it in one of their previous incarnations, and then I found the website that had ‘recommended’ the item I bought had been updated with this new name’s website! Please don’t waste your money is utter garbage you could get from Temu or SHEIN.
Do not buy from them. They are the worst with the worst customer experience.
First off, I put in a wrong email address and their website did not have validation errors to let me know the address was wrong. What website doesn’t have validation checks in 2026??
After a day or so, their website went offline and I emailed them for a refund as I didn’t trust them. They mentioned they don’t offer refunds. They said my chair had some manufacturing issue and suggested a different color chair if I wanted the delivery faster. I accepted as I just wanted my chair and to be done with them.
Their customer service is terrible, they spend days before they reply.
They are the worst. Do not buy from them.
This company is also called Rivexo (amongst other names) and the reviews for Rivexo are quite bad. I ordered an Aerivax office chair, having seen an independent review which praised the product. Having placed the order, there was no confirmation email or any indication of when it might arrive. I was a little worried and my emails were answered by saccharine replies that seemed to be AI-generated. The chair arrived 14 days after the initial order and, to be fair, it’s a great chair and really comfortable. The instructions were clear and straightforward and I assembled it in 15 minutes. This company needs to sort out its admin - a confirmation email is a must.
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