Aero Reviews 6

Aero has consistently been a great travel experience.
My only regret is that they discontinued service to Jackson Hole (KJAC), as it was a route I made good use of. Even so, Aero remains a thoughtful and well-executed operation, and one I would gladly use again where the network aligns. It represents a genuinely attractive low-cost, environmentally conscious alternative to charter.

The company does not treat me with respect, they leave me with no answers to my questions and hanging as to how to resolve my issues
the co is Genworth

I booked a roundtrip with Aero expecting a premium, seamless experience. Instead, the airline changed the timing of my return flight, forcing me to cancel the entire trip. Despite the disruption being entirely on their end, Aero only issued a partial credit—citing that the outbound flight operated as scheduled.

This is deeply frustrating, especially since even major commercial airlines like United provide full refunds in cases like this. I filed a formal complaint with the U.S. Department of Transportation, as this feels inconsistent with federal guidelines on significant schedule changes.

For a company that markets itself as a high-end alternative to commercial flying, Aero’s customer service and policies fell short. I’d caution others to read the fine print and be prepared for a rigid refund policy—even when the change is out of your control.

Chrish helped us from start to end bookings their service was good. I wouldhave given 3 stars becos there operations hours start late after10am. The tranist flight to india from abudhabi has no entertainment.

The point of private jet travel to the Island of Ibiza, I always thought was not about the quality of seats and space around the seats so much, as the fact your party is flying by private jet. Unfortunately, the Aero aircraft have to be filled. So if you book 5 seats on a return flight to Ibiza, you can and most probably will find on boarding that you are sharing. That means 5 very loud lads from Bridgend on a stag do could be joining your party. This is not worth 16.5k and is no different in concept from getting a Ryan Air flight and taking your chances. Unless, that is, you really value the nicer seats and space around the seats, more so than the atmosphere and exclusivity.

I think that Aero should make it very clear and obvious on their web pages that unless you book out the whole plane, you will be sharing. Also, state the total number of seats in the cabin.