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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication, often going above and beyond to assist with various requests, including sourcing hard-to-find products. People consistently praise the quick response times and the exceptional customer service, making interactions smooth and efficient. The service provided is often described as excellent, with consumers noting the ease of their overall experience and the high quality of products. However, some customers also noted an instance where incorrect products were sent, and the company was unwilling to facilitate a return, leading to dissatisfaction.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the swiftness and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting professionalism, helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Product

Customers consistently note positive experiences with product, especially regarding the availability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anytime that I have reached out to Aerobase for sourcing and pricing on products, Conor is always quick to respond. Conor goes above and beyond -- even when I send him oddball requests. He has always... See more

Rated 5 out of 5 stars

Great customer service from Matt Williams! I reached out requesting a quote for a hard-to-find part, and while many others simply ignored my inquiry, Matt took the time to respond personally - even th... See more

Rated 5 out of 5 stars

We have been dealing with AeroBase group for up to 8 years. They are very diverse in terms of inventory and product base. But you need a 'soldier or pilot' to get things going professionally and not... See more

Rated 5 out of 5 stars

I have been working with Brandon Adams and he has been so helpful! His responses are immediate and his professionalism is above and beyond! When I get an email response from him, I'm always put at e... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you, Conor.

Conor has been incredibly helpful navigating RFQs across my project scope. His time and attention have been most appreciated over this past year.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Quickly and accurate.

Yes. Mr. Eli Robinson is quick and accurate in responding to our inquiry. It's greatly appreciated every time. Good day!.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Caniff

Mr. Caniff was very quick to respond to quote requests and order requests. He was also very helpful tracking my order and making sure it arrived.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Canniff

Mr Canniff,

Is great to work with! He is very responsive, knowledgeable and friendly! Great experience!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Aerobase review

Alisiana Mahaffey is my contact person from Aerobase. I can send a RFQ and she is quick to respond with my quote. I can always count on her to find P/N's that some of the vendor cannot find.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Ron Canniff just may be the single…

Ron Canniff just may be the single greatest salesman I have ever had the pleasure of working with. His response time of less than an hour certainly sets the standard for all to try and follow. A very rare feat in today's world.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Jen Abramson was quick to respond to my…

Jen Abramson was quick to respond to my request for information and quick to provide an RFQ and even after not getting a response from me (I know I suck) she reached out to me to make sure I received the RFQ via email (just in case it might have gone into spam) - That was pretty cool for her to do!

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Job well done

I wish to express my satisfaction with the service rendered by Ron Canniff. The urgency with which he provided a quote was particularly impressive. His friendly demeanor, depth of knowledge, and responsiveness were also greatly appreciated. Should the need arise for aircraft, maritime, and locomotive parts, mil-spec hardware, medical supplies, or ground support equipment, I will certainly recommend your services.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service from a Dedicated Representative

I had an excellent experience with Conor Hebert. He was incredibly responsive, addressing my queries promptly and efficiently. Conor has been very professional in all our communications. Even when he couldn't provide a quote right away, he took the initiative to reach out to suppliers to ensure I got the information I needed. I really appreciate his efforts and genuinely look forward to working with him again soon!

April 22, 2025
Unprompted review

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