Aeroflux Reviews 

I would not recommend using this company.

I ordered an item and have been trying to return it for the past seven days. Although the company has responded to me, they have only offered a 20% refund instead of accepting a full return and providing a full refund. This has been extremely disappointing and has not resolved the issue.

As a result, I have had to raise a dispute with my bank to recover my money and pursue the matter through my consumer rights.

Based on my experience, I would advise others to think carefully before ordering from this company, as the after-sales service and handling of returns have been very

I purchased 2 premium looking parasols.
They sent 2 completely different budget ones.
I contacted multiple times for over a month before any response.
Each time I would reply they took over a week to respond. All I want is a refund or correct items. They are not coming to any conclusion.
TERRIBLE SERVICE

Never received product, am awaiting a refund currently been waiting 2 weeks for this. DO NOT BUY FROM THIS COMPANY.

Partner awaiting a refund for a faulty fan received - only 40% offered for a premium price charged ( ten times product value). There must be somewhere to report these obvious customer rights breached practices - as per multiple other reviews evidencing the same.

Bought the so-called Pro Neck Fan. A cheap non-branded effort arrived which was also the wrong colour. I sent it back. And over a month later I’m still trying to get a refund. Have since bought a neck fan in a local department store for less than half the price and it works a treat. Avoid at all costs!

Please
Please do not buy from the company unless you want a faulty product. That is what happened to me, I asked for a returns label and address to send back to and they haven’t provided either. The send emails back saying will send shortly and it’s been two weeks, they do this to scam you so 28 days passes then they will say it is too late to to return the item, I am going to my bank to show them I have been scammed and to get a refund from the bank.

I ordered the airflow neck fan, now, do they work? Yes, for how long? Who knows! I've contacted them and shop (the app that managed this purchase) to request a refund and return - none have responded! So if you're looking for a cheap plastic neck fan, go ahead, otherwise avoid like the plague!

Highly recommend

My aero flex hairdryer (which I very much liked) stopped working - the fuse blew - and is completely broken. It was after 6 months and is within the 12 month warranty. I emailed the company with my purchase reference and received a prompt reply explaining that they were looking into this. After several days of no further response, I emailed again. I received a response to this but have heard nothing since. Having read other similar negative reviews I now feel I have been scammed.

I bought some knee supports due to an incident I had. The items recieved were not supportive in any way shape or form. I emailed them to return the item which was hard work on its own for a response. They offered a small discount and for me to keep the items which were not usuable and therefore I declined. I sent the items back to a very weird address that they gave me which also was not the senders address on the packaging originally, however I did everything asked labelled the package correctly and placed inside all the details required. I had to pay myself to send it back as they refused to pay for this although they have nothing on their website to state buyer to pay to return but they still refused to pay to have it sent back. They recieved the item back on the 14th May 2026 which was tracked! I am still waiting for a refund as they refuse to answer any of my emails and when they do answer all i get is "we are investigating and you will expect a response in 1-2 business days" im still waiting for that response after numerous emails demanding my money back. Do not buy from this company. They have no customer service!!

Horrendous. Avoid!!!!!!
Wrong item was sent - repeatedly told I was wrong, then a month of tedious emails back and forth and still no resolution. I was repeatedly offered a partial refund to which I kept saying - no, you sent me the wrong item I do not wish to keep it. Eventually they agreed to arrange return delivery of the item. But then twice I have chosen the collection date with Royal Mail. Neither was actually arranged. Horrendous customer services. Please please avoid and do not trust this company and please do not buy any item from them. Worst customer services I have ever experienced. No phone number, I doubt they are even a real company. DO NOT TRUST THEM TO BUY ANYTHING!!

Unfortunately this is a bogus site I believe. I ordered an aeroflux after 5 star reviews (god knows where they came from) and I received a product which does not work. I have now sent around 8 emails asking for a return label and a return address for a refund. However I keep getting emails back from them but none of them sending a return label. They take your money but do not want to refund you. Please avoid at all costs. All I wanted was a mini vaccum that works, it cost me £35 and it doesn’t work and they won’t refund me even though it only just arrived a few days ago.

Returned an item on 11th of May, still awaiting a refund despite sending returns tracking as requested, and have chased up the refund on 2 occasions.

PLEASE READ. DO NOT USE THIS COMPANY. The reason there are so many 5 star reviews is because Aeroflux offers a £5 Amazon Evoucher to leave a good review. This is important for the following reason. I bought a knee support for £19. It did not arrive next day as described and took 3-4 days. The packaging was cheap and the product was inferior and not as described. I emailed asking for a refund and they offered me a 40% refund and to keep the knee support. I refused and asked for a full refund and the return address. It took another 5 days to respond after repeated requests. I was offered the partial refund again and then a list of conditions to return the item. £5 postal tracking, exact packaging, labels still intact, print off electronic invoice etc. 12 day inspection regime. The list was clearly designed to put customers off. I weighed up the number of obstacles and read the 1 star reviews and realised that this company would not refund the full amount and it would cost me more money to do so. I took the 40% refund and just received £7.60 within 3 days. They had clearly made a profit as the knee support looked like it cost £2 to make so this is how they exploit customers. The Evoucher is a tempting way in recovering more of your money and it was tempting however after 22 years as a detective, I realised I would be assisting in the scamming of others. This is an elaborate scam, their website is good and their products are inferior. Their business model is to capitalise off you not returning the product and I would imagine that the majority of those that do, there will be delays and lost products, fault with the return etc to make you give up and never recover your money .. Do not become another statistics of scammed customers and buy elsewhere.

Bought an item on 2-5 working days delivery as a birthday present, this was 16th May. Still no item. Everytime I email I get a stock response, emailed asking for a refund and ignoring my emails. Terrible company. Avoid.

Good product, and very polite and responsive company. Many thanks

These people are scammers who send you faulty products and will not make it right.

AVOID AVOID AVOID

When purchasing a fishing umberella it advised 2-5 working days express delivery. The item actually took 20 working days. Was not aware that the item was coming from China. Kept chasing my parcel asking via email where it was. Did get responses saying it's on its way please be patient.It arrived via EVRI with a LHR ( london Heathrow sticker ).Item seems okay on checking but not used yet. If they were just honest about delivery time and where it comes from.

Bought hairdryer still under warranty but blew house fuses and stopped working . Customer service is terrible still trying to obtain a resolution after first contact on 3 May sent photos as requested and still no response. I would like full refund which I’m entitled to and would advise anyone considering using this company to be aware of how poor their after care service is.

Ordered a DIY Build a Fort as a Christmas gift for my 3 yr old grandson in December 2025. Once opened, it was clearly obvious the product was not fit for purpose, as the child (nor adult!) could build a fort without excessive force. After speaking to Sarah, she agreed l could return the product for a full refund. However, AEROFLUX then refused my refund as l had opened the box which was necessary to build a fort! After a lot of emails back and forth, l finally received my refund via the Chargeback service with my bank in June 2026. I would never use AEROFLUX again and definitely would not recommend.