Aeroflux Reviews 

Bought the aeroflux straightair styler 2 in 1. Item was sold not as described, and did not match pictures on the website. Item arrived in an unbranded box, littered with spelling mistakes and typo's. There was no company name or logo on the item or the documents. There were no mandatory safety markings on any of the wires, or accompanying documents, to prove items authenticity. No warrenty card, and no company name, trademark or postal address provided. No UKCA or CE markings to prove if item was safe or not. No heat resistant mat or cleaning brush provided. No instructions manual for safe use. Just a danger leaflet emphasising that product can cause death. Due to concerns over its authenticity and safety, I requested a refund under their 30 days money back guarantee, customer services asked I send the item back. I did so, but they kept stalling me and refusing to pay. I eventually had to take this to an official dispute with my bank, which took over 3 months to get my money back, and cost me £14.75 In returns postage, which they still refuse to pay. This company are crooks! Do not use!

20 years of acid reflux issues and this pillow is a godsend. It's besutifully crafted and has given total relief. medically.

Aeroflux gave excellent service, with fast delivery and good communication. Thoroughly recommending both the product and the company.

They don't refund your money so the 30 day return policy is rubbish. I received the 5 in 1 dryer, absolutely rubbish, doesn't do what it advertises on the video. So I paid delivery to return in the packaging as it arrived only to be told it had been used., so no refund. "Used " as I had taken out of packaging to put together. Another scam company - stay clear

So there was a mixup with my order.Sarah from Aeroflux organized a replacement.After reading a lot of the reviews on here I asked if it would be ok to return the wrong item back to them after I receive my replacement.Sarah agreed to this and my replacement arrived safe and sound.So I can say my service and treatment has been brilliant.Thank you Sarah for your help.

Excellent customer service and good product. Issues dealt with quickly but a friendly and helpful member of staff. Would recommend to everyone!

I ordered a massage gun, it looks fine although i haven't tried it. it's just too heavy for me to use as I have Rheumatoid arthritis in my wrists. The lumbar support was too small, not long enough and I'm not five foot!

They just do not respond to my daily emails requesting a return and refund. I'm very annoyed and frustrated. I sent back the items to be told there was evidence of use. This is just not true.It was way too heavy to use. They are just crooks. They only respond late at night which makes me think that the UK address is just front. They owe me £90

I have now updated my score to 2 stars as I finally got my refund. It only took 3 months of daily emails and bad exposure for this to happen. They offered me £10 to take down my bad reviews, like I would ever get that. I also believe it’s not worth £10 as they are clearly not a good company to order from and would strongly advise not using them

I ordered a knee support from Aeroflex on 13th April with a stated delivery time of 1–3 days. It has now been well beyond that timeframe, and I still haven’t received my order.

I’ve sent over 20 emails to their customer service and have not received a single response, which is extremely frustrating and unprofessional.

I also checked their reviews on Trustpilot and noticed multiple “positive” reviews that appear to be duplicated from the same supposed customers, which raises serious concerns about their authenticity. Platforms like Trustpilot should be more vigilant about this.

Based on my experience, I would strongly advise others to avoid this company. This has been a very disappointing experience.

The spinning mop looked good but for some reason the mop wasn’t charging properly. I emailed the company and they gave me instructions as there wasn’t any in the box. Following instructions it still didn’t charge so they issued me a refund very quickly.

Very good customer service and highly recommend.

Ordered 8th April.
No order arrived.
No refund.
No customer service response, apart from Amazon lost the order. Strange company to deal with and for my experience would read reviews before ordering. Still no refund at time of writing.

Requested a refund as item was not suitable. Aeroflux - once return received said they would be refunding me 100% and it would take up to 10 days. They kept me updated and issued me with e- mail to confirm details. Very happy with my experience and would recommend. 🙂

The gloves are as described and are a good quality, I’m really pleased with them

Unfortunately the item we ordered wasn’t as we expected (too small for our grandson) but Aeroflux were great a couple of emails & the item was returned & full refund received, couldn’t ask for more

Wrong item was sent out. Returned item and got a full refund. Company was very apologetic. And very pleased with outcome.

Purchased a product from Aeroflux’s website, sadly on receipt the product was damaged and could not be used.
The damaged product was photographed and emailed to Aeroflux.
Customer service has since refunded the money I paid for the product.
Refreshing change to deal with a company that appreciates it’s customers.

Item was not suitable asked to return it was quick and easy to do this and refunded quickly

They refused to give me a refund on goods i bought which was to small i certainly won't deal with them again

The product is fab. I had an issue with delivery but the staff at Aeroflux had great communication throughout and made me feel it was being dealt with. The fan I recommend!!