Aeroporto di Catania - Sicilia Reviews 

The worst airport baggage service ever. Period. 50 minutes waiting for 1st baggage from Malta. The flight only about 40 minutes but we had to wait 50minutes for our baggage.

I am a frequent traveller to Italy. Last week went to Sicily and rented a car from SC rental car at Catania airport via the Discovercar platform. The car was in poor condition with many scratches but overall I have decided to take it. The lady at the checkout showed me the car, updated the damage list and that was all. When returned to the car, at the check-in in the man found that the door key could not get fully inside the door lock and said this was new damage. I mentioned to him that I never try to lock the car manually as there is a remote and this damage was already marked on the checkout list, he replied something like "Si" or "Yes" (has poor English anyway) and went back to his office. Then came out and said..Ok, your deposit will be back in 10 days.
Later I had an Email with the damage invoice. And today my credit card is charged a much bigger amount with no paperwork at all. No invoice, no explanation! Total rip-off. At the airport, they shared an office with ECH and Optimo Rent, so presumably, they are one and the same company but using a different brand. Will not use all three brands ever again and strongly recommend to fellow travellers not to do it!

SAC SERVICE CATANIA AIRPORT!
Luigi and Angelo were DIVINE! They made the wait fun and they were so helpful.
Flight on Sept 3 ITA at 12:00 to Roma Fiumicino
Antonello & Camerin Bux

Tough we r living in 2024...
NO AC
NO DRINKING WATER

The airport is awful. The staff are rude and full of their own self importance just because they have a uniform on. Thanks to the officious woman at passport control for gates 19 to 22 who kept moving the time slot for going through for the Stansted flight, she single handily made travelling from the airport the pits. However once through, it was third world, no seats, overcrowded, toilets awful and services absolutely rubbish. Anyone thinking of travelling through Catania airport, think again, find another route but avoid at all costs. It is fine going in but getting out makes you want to be anywhere else but this sh.thole

it is a shame that this airport continues to operate. Third world countries are doing better. You wonder what kind of management is here, do they not see it or do they not want to see it. I'm afraid that people are running the business here who were not chosen based on their expertise but on acquaintances with important people. Shame to death, Sicily will never blossom like this!

The worst airport I’ve ever been, and I van tell you, I’ve visited a lot. 2 times during departure it was a horrrible experience!! First time we were waiting 1,5+ hours to get checked in, and we needed to rush to be able to take the plane. Second time was even much worse. 4 hours waiting without any information, in a very very small tent, where airconditioning didn’t function most of the time with 32 degrees Celsius. The airport management demonstrates the incompetency to a top level and is showing that they are not able to improve or managing a crisis situation. Never, but never again I will visit this airport in the future!!!!!! Highly unrecommended!

We traveled from Catania to Rome. there were eight of us in the group (three adults and five children). We arrived more than 2 hours ago. We went to the counter and on the last ticket the clerk said that she could not make a ticket and that we had to wait up to 45 minutes before departure. I begged her and her boss to give my tickets to the girl so she could go with the group. They didn't want to. We arrived 45 minutes before take-off and saw that 4 other people were waiting for tickets. they overbooked. Very rude and unprepared. they don't know how to manage and unfortunately they are not ready to help. after we got the tickets, we asked to go on the fast line, but they didn't let us. very big crowd and only one baggage check lane was working. nice airport but traumatic for passengers due to disorganization

Sono stato 3 volte in questo aeroporto, mi sono trovato bene.

The worst thinkable service I've ever experienced. They lost my luggage. Now - after 6 days I still haven't received my luggage. I've tried to phone the lost and found department at least a hundred times, I've tried to contact the courier at least a hundred times. When I went to the airport, I was told that they had given my luggage to the courier that morning - 4 days ago now. I've tried the customer service, I've tried the Border Police, and all I'm told is I'll have my stuff tomorrow. However they lie, they cheat, they steal. DO NOT EVER GO TO SICILY VIA CATANIA AIRPORT. The people that work there are the scum of the earth!