Needed a replacement electric strut for my 67 Seat Alhambra. Dealer part over £500 per strut. Found this company a large German operation but with a UK contact website. Ordered strut arrived from G... See more
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I bought airmatic bags & air compressor at very reasonable prices with 2 years guarantee. I ordered 2 airmatic bottles but ordered 2 the same by mistake .They said i could return the other one for... See more
Parts easily identified for my car which then arrived within th time frame quoted. Well protected by packaging. Half the price of a Mercedes Parts dealer and fitted easily by an Independent. Changed b... See more
The East Coast Rep that helped to pick out these replacement MCR Shocks for my 2005 Corvette was extremely helpful. Items were ordered and received directly from Germany via DHL in five days!!! Ama... See more
4.8
Excellent
4K reviews
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Very good company to deal with
Very good company to deal with. Ordered suspension for VW touareg
Delivered to Ireland in 5 days. They
use DHL ...... No messing
Shocks look top class👍
June 6, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Avoid at all costs
Avoid at all costs. The products are well made however, if you have an issue like I did, they do not act prudent or do they seem to care. This company is in Germany with no US options. I was sent a faulty shock absorber and it took me 6 months to get a refund. I wanted to return the shock but they did not offer that opportunity. I had to buy shocks in the US and fight to even get a partial refund.
March 3, 2025
Unprompted review
Reply from Aerosus
Hi Joshua,
Thank you for your feedback. We sincerely apologise for the frustration this situation caused. While we strive to provide quality products, we understand that the experience you had with us fell short.
Our team has worked with you to resolve the matter, and we have already processed the refund for your order. We truly regret that it took longer than anticipated to resolve this, and we appreciate your patience during the process.
At Aerosus, we value customer feedback and are constantly improving our processes to ensure better and more efficient service. We hope that moving forward, your experience with us is much more positive.
Thank you for your understanding.
I have purchased from you before
I have purchased from you before, on which occasion the service and the product proved to be of a high standard. I therefore repeated the excercise, and the result was the same.
Thank you.
May 29, 2025
Everything ok.
May 31, 2025
Just perfect.
May 17, 2025
the item was exactly what i ordered and…
the item was exactly what i ordered and delivered in time. thank you very much.
May 2, 2025
I needed to buy a solenoid for an…
I needed to buy a solenoid for an Aerosus Compressor I bought new two years ago, I contacted Aerosus directly as I couldn’t find a source for the part, I was told that Aerosus do not supply spare parts for their compressors, so I’ve had to right off a two year old compressor for the sake of a £20 to £30 part.
This is shockingly bad service from Aerosus, I will never buy another or recommend anyone buying a product from them.
May 13, 2025
Unprompted review
Reply from Aerosus
Dear David,
Thank you for your feedback, and we’re sorry to hear about your experience. We’d like to clarify that at Aerosus, we typically do not provide spare parts separately. This is because we believe in the quality and reliability of our parts. Instead of offering repairs or refurbishing for warranty cases, we prefer to offer a fully new part to ensure the highest performance and durability.
It’s also important to note that the compressor you purchased was unfortunately not compatible with your vehicle, and we did not receive any request to verify compatibility prior to your purchase.
Our Customer Satisfaction team has already reached out to you via email, and we’re more than happy to assist you in finding the best solution. We encourage you to continue the conversation with us so we can resolve this matter to your satisfaction.
Thank you for your understanding, and we look forward to helping you further.
Best regards,
The Aerosus Team
Aerosus Mercedes struts
A Quality Item that arrived very quickly, as described and at a great price.
April 25, 2025
Shock absorbers
I'm pleased with the quality of the goods and the speed of delivery.
Thank you from a very satisfied customer 😊
April 24, 2025
Absolutely brilliant service recommend…
Absolutely brilliant service recommend it to anyone
April 10, 2025
great product it well and delivery bang…
great product it well and delivery bang on time.
April 2, 2025
W212 Full air suspension review
Accurate, good quality, fitted straight away.
Whole car (W212 E class saloon) is now on Aerosus full air suspension. At 133,000 miles the difference is astonishing. Funny thing Dampers (shock absorbers), you don't realize their condition till something else makes you change them. Me it was an air suspension on the front that prompted the replacement and an MOT misting advisory for the rear.
February 15, 2025
Perfect product for my vehicle
The product was delivered on time, and fit perfectly as advertised. Great response times and assistance from the team on queries raised. Would highly recommend Aerosus
March 13, 2025
Simona was spaking very good english
Simona was spaking very good english. And order was done perfectly.
February 25, 2025
Unprompted review
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