AFA Insolvency Limited  Reviews 

2,948
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 942 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely understanding, polite, and deeply reassuring during stressful financial situations. Reviewers truly appreciate the completely non-judgmental approach and expert professional guidance provided by the advisory team. Consumers note that the overall service makes navigating a difficult debt management process much easier and completely stress-free. People are consistently pleased with the clear communication, prompt responses, and regular updates regarding their payment applications. Many individuals strongly recommend these supportive professionals for helping them successfully regain personal control, financial stability, and overall confidence.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, empathetic, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are polite, helpful,... See more

Service

Clients share satisfaction on service, frequently praising the professional guidance and helpful support... See more

User experience

Reviewers highlight positive aspects of user experience, noting that friendly staff make the process easy,... See more

Payment

Users describe positive interactions with payment, noting that staff members are always helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoken to Peter this morning and he was very calm and reassuring which was just what i needed. It can be a very stressful thing having to deal with debt so having someone like Peter talking so calmly... See more

Rated 5 out of 5 stars

Mike was amazing. He was professional, explained everything so that I understood it all. He was understanding, empathetic and an all round really nice man. I would recommend AFA to anyone that was in... See more

Rated 5 out of 5 stars

Everytime I have contacted, since setting up my IVA to now, 2 years in, I have received nothing but respect, kindness and solutions. Wonderful staff who provide a fantastic service. Can't recommend AF... See more

Rated 5 out of 5 stars

Much easier than expected. They talk you through everything so you know what to expect and when. Made a difficult decision less stressfull


Company details

  1. Insolvency Service
  2. also in
  3. Debt Relief Service

Written by the company

AFA are licensed Insolvency Practitioners based in Manchester, UK. We provide Individual Voluntary Arrangements for people who are experiencing financial difficulties.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,948)

857 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All the stuff at AFA were brilliant…

All the stuff at AFA were brilliant helpful and tried to sort my problem best in there ways of understanding me and from start to finish they were so helpful and sorted my problems. I’m very grateful for them. Thank you so much for Mr Gohil.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Sharni made me feel so at ease

Sharni made me feel so at ease , I was extremely nervous and she went though everything without judgement , made sure I understood and really took the time to listen and explain.
Service was excellent and I fully recommend.
Thank you

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very polite and respectful

Very polite and respectful, making you feel confident, helpful with things you didn’t understand and giving extra explanations patiently. Making a very long conversation feel very easy and comfortable.

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Mike was amazing

Mike was amazing. He was professional, explained everything so that I understood it all. He was understanding, empathetic and an all round really nice man.
I would recommend AFA to anyone that was in a situation that called for their services.

September 29, 2026
Unprompted review
Rated 5 out of 5 stars

I was worried about my being in Debt…

I was worried about my being in Debt and AFÃ Insolvancy has been fantastic. From setting up my plan to finalising it with my creditor's. The Team have made me feel human again and helped me cope with it all. Today Eni was incredibly helpful. I highly recommend AFÃ if anyone is worried about Debts make the call you will be glad you did I can’t praise them highly enough.

September 29, 2026
Unprompted review
Rated 5 out of 5 stars

The guys amazing

The guys amazing, very helpful, they dealt with changing situations very fast , they help me with my build upp Debs, I feel very relieved now , being on stress and not even sleeping, ABDUL MY CASE MANAGER CALLED ME AND REASSURED ME THAT MY CASE WAS SOLVED , I GAVE HIM AND THIS FIRM 5 STAR , THANKYOU TO ABDUL ,THANKS

September 23, 2026
Unprompted review

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