You telephone to apologise for muddles. We make a new appointment to fix a meter. You send two emails confirming appointment followed by an email cancelling it. Then someone turns up on cancelle... See more
Company replied
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Review summary
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Reviews shaping this summary
I am a new client. The officer that took my call wasn’t informed enough to answer my questions regarding charge versus usage, etc. I had no choice but to sign up, and yet I have no information on how... See more
Company replied
I’m new to Affinity Water, so far been easy enough to deal with. Unsure about their direct debit procedure, set up a monthly amount but first payment taken was less than expected ! Would like to see... See more
Company replied
The first telephone enquiry, well the person who took the call wasn't helpful but all subsequent contact was great. Appointment was given, meter fixed and billing explained
Company replied
Company details
Written by the company
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contact info
Tamblin Way, AL10 9EZ, Hatfield, United Kingdom
- affinitywater.co.uk
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Ecxellent,good,keep it up
March 30, 2026
Reply from Affinity Water
Hi Mr Magora, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. -Freya.
Meter installation
Having had a new meter installed which proved faulty, your team quickly and efficiently removed this, replaced it and made good the area.
February 9, 2026
Reply from Affinity Water
Hi David, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya
Reply from Affinity Water
Hi Gurjeet, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
I can not offer anything constructive…
I can not offer anything constructive or positive towards a company that wastes millions of litres of water annually , only to offset that waste in the form of increased bills towards its customers .
March 30, 2026
Reply from Affinity Water
Hi Mrs O'Boyle, thank you for your feedback. We appreciate you sharing your thoughts. - Thanks, Freya.
Good customer services
March 30, 2026
Reply from Affinity Water
Hi David, thank you for sharing your 5 star review, we're glad you had a good experience with us! - Freya
Reply from Affinity Water
Hi Mit Kathir, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Reply from Affinity Water
Hi Bob, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Great App good service
March 29, 2026
Reply from Affinity Water
Hi Mr Ashford, thank you for sharing your 5 star review, we're glad you had a good experience with us! - Freya
Reply from Affinity Water
Hi Mr Sivakumar, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Reply from Affinity Water
Hi Vinothraj, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Affinity water customer comments
Affinity needs to perform better, here at Childwickbury we often have low pressure and the water tastes unpleasant at times. The people who come to read the meters don’t have any idea where they are and we have to show them, surely this information is on your database?
March 30, 2026
Reply from Affinity Water
Hi margaret landry, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Affinity eventually dealt with my issue…
Affinity eventually dealt with my issue and resolved part of my issue
Still not been told why unlike all my neighbours I cannot have a water meter fitted
March 21, 2026
Reply from Affinity Water
Hi steve whiting, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Great result for my Affinity Water account termination process termination.…
Affinity Water made the termination process for my account very easy and returned my refund due without any delay
March 18, 2026
Reply from Affinity Water
Hi STEVE RUSSELL, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
My query was dealt with and advice…
My query was dealt with and advice given and everything went well and straight forward.
March 23, 2026
Reply from Affinity Water
Hi Tracy Coots, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I did NOT have a good experience- I was…
I did NOT have a good experience- I was not allowed to provide you with the name & address of the new Tenant who has taken over my property and is responsible for payment to you of Water Bills from 9/2/26
February 9, 2026
Reply from Affinity Water
Hi Mr Gary Shannon, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
They take your money and ignore you
I would rate Affinity Water zero stars if it were an option. They are clearly a company that prioritizes profit over people. I contacted them regarding a clear overcharge on my bill and was promised a resolution, yet weeks later, absolutely nothing has been done.
Their customer service is incredibly poor. It is frustrating to be told one thing on the phone and then ignored. If you are looking for a company that actually cares about its customers, this isn't it. Avoid their "support" lines—they don’t follow through on their word.
October 1, 2025
Reply from Affinity Water
Hi Oluwasola Gabriel Fasoyi, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Reply from Affinity Water
Hi Lalit Kumar, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
My Years with Affinity Water previously Folkestone Water
The most important for me has been customer care always being able to speak to a real person rather than automated robot or call centre in India. Human communication with someone who speaks my language and who genuinely wants to listen and help is key to a quality service.
March 30, 2026
Reply from Affinity Water
Hi ANNA, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
My water company asked for a review
My water company asked for a review. I do not understand why as it's not like I can choose a different company?!?!? My experience is that water comes out of my tap, waste water goes out. Their execs seem to get pretty good pay rises every year and the price I pay goes up a lot.
March 30, 2026
Reply from Affinity Water
Hi Tim Wormald, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Reply from Affinity Water
Hi pearson, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
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