Affordable Sofas Reviews 86

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Lovely sofa, delivery driver rang day before. Was given a text message with tracker. Delivery men unpacked sofa put it together, asked which way I would like the sections put together and placed it in... See more

Company replied

Rated 5 out of 5 stars

10/10 all around, what a fabulous company, & my sofa, the quality is outstanding, I will always come back to affordable sofas for all my beds& sofas, Delivery was perfect!! Guys that delivered &... See more

Company replied

Rated 5 out of 5 stars

Amazing service so friendly and helpful I got my sofa in 2 weeks as promised and the delivery lads were amazing thank you so much I’m really pleased

Company replied

Rated 1 out of 5 stars

This would really get a zero if I could! Affordable Sofas is incredibly quick to take your money, but the moment they have it, they completely ignore you. Calls go unanswered every single day, making... See more

Company details

  1. Sofa Store
  2. Furniture Store

Written by the company

Affordable Sofas – Quality You Can Trust, Prices You’ll Love Discover hundreds of stunning sofas and beds to choose from — all crafted with comfort, quality, and style in mind. At Affordable Sofas, we’re dedicated to bringing you premium, UK-made furniture without the premium price tag. Enjoy fast 3–7 day delivery on most ranges, free setup on all sofas, and outstanding customer service every step of the way. We make it easy to furnish your home your way — with flexible payment options including Pay Weekly, Pay Monthly, Cash, or Card. Because at Affordable Sofas, we believe everyone deserves a beautiful home that feels as good as it looks — soft on style, softer on price.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

86 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service. Can’t fault one bit!
In love with my new sofa, and great communication throughout. Very fast reliable delivery. Would highly recommend! :)

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

I love my sofa from Affordable Sofas

I love my sofa from Affordable Sofas! The delivery was incredibly fast, and the quality exceeded my expectations. The sofa is stylish, comfortable, and well-made and for a great price. Highly recommend!!

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

This would really get a zero if I…

This would really get a zero if I could! Affordable Sofas is incredibly quick to take your money, but the moment they have it, they completely ignore you. Calls go unanswered every single day, making it clear that they have zero interest in customer service. Their business is run terribly, and their lack of professionalism is shocking. Avoid at all costs.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing service and sofas were amazing, I was worried at first as seemed to cheap but wow was I wrong amazing price and amazing sofa.

February 7, 2025
Rated 1 out of 5 stars

Received sofa within a 7 days

Received sofa within a 7 days.
Quality is awful for the price. I ordered beige and have been sent grey and left to deal with it. After emailing company they apologised and said they’d get back to me this was the 24th of January. I have heard nothing and I have been left with an item I didn’t order!!!! I have emailed nearly everyday since receiving sofa and nothing

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a zero i would the sofa…

If I could give a zero i would the sofa I got is absolutely awful went to wash the cushions on my sofa and loads of stuffing came out of the cushions so now cushions are flat the cushions don't fit on sofa properl,all zips are inside out and the sofa doesn't even clean well the only good experience I had was the delivery drivers were lovely and so polite

September 19, 2024
Unprompted review
Rated 1 out of 5 stars

I was delivered sofas from this company…

I was delivered sofas from this company today. The delivery drivers came in while I had my baby in my arms. Just dumped the sofas and left. Didn’t fix the legs onto the sofas nor opened them for me to check the sofas over. Then I saw there was a rip on the plastic which the sofas were covered in and saw the sofa is damaged. Called the company and the woman said she will get someone to call me back. No one’s called me.

January 4, 2025
Unprompted review
Affordable Sofas logo

Reply from Affordable Sofas

We are so sorry to hear this can you contact us via email cs@affordablesofas.uk with a clear video and images of the damage so we can get this sorted out for you, again sorry to hear this bad experience as this will be dealt with as our priority.

Rated 1 out of 5 stars

Cheap Quality Sofa Avoid These Scam Artists

Do not purchase from these people! Sofa was delivered January 9th and it is uncomfortable nor as plush as appears in the photos online! Initially i requested an exchange and Customer Service started trying get me to keep the Sofa claiming it needs to used and sat on for comfort to improve. As the cushions are density foam. Which is tactic to get past the 14 day Return period to force you to keep their product! Cushions are cneap poor quality foam and uncomfortable Sofa is not worth the £1200 i was charged! Icontacted Snap Finance who have been helpful and have started a Dispute claim for me. Affordable Sofa then replied to me that i the Customer have to deliver the Sofa back to theyre warehouse refusing to collect it despite me telling them i would pay Collection fee! Which is another tactic force customers into keeping their inferior products! 3 days after delivery they do not want to honor the 14 day Return policy which is the Law and a Customers Rights! Avoid these Crooks and spend your money elsewhere their products are definitely poor quality which why they only provide a One Year Warranty! While DFS and other credible Furniture Retailer provide 5 year Warrantys on their goods! Affordable Sofas are Thieves and Scam Artists selling Cheap Quality for Top Price! Do not purchase from these THIEVES!

January 10, 2025
Rated 4 out of 5 stars

Communication

Overall experience fantastic, quality of the sofa is amazing. Delivery driver was polite, friendly and helpful took all the rubbish away which I never expected as most companies don't so very impressed on that part. Only criticism is the ability to contact someone from customer services other than that I'd order again from them

December 10, 2024

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