Afford Rent a Car Reviews 

576
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly, helpful, and professional staff who make the hiring process smooth and efficient. Many people appreciate the competitive and affordable pricing, often noting the absence of hidden extras. Reviewers also frequently commend the quality of the vehicles, describing them as clean, well-maintained, and perfectly suited for their needs. However, some customers also noted occasional issues with vehicle readiness, such as vans being dirty or having mechanical problems upon collection. A few other people also felt that there were unexpected requirements or costs, like needing multiple proofs of address or facing higher prices for older customers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, helpful, and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Price

Clients share positive opinions on price, with many reviewers finding the rates competitive, reasonable, and... See more

Product

Reviewers mention positive feedback about product, with many customers praising the excellent condition and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent condition of the vans and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One day hire of van with tow bar. Van provided in good, clean condition and fully serviceable including a number plate for a trailer, hired separately. All Staff were very friendly and helpfu... See more

Company replied

Rated 5 out of 5 stars

Been a long time since I needed to hire a car (decades) so didn't really know what the "process" was. After submitting online, had a phone call to confirm what I needed (which actually needed to... See more

Company replied

Rated 5 out of 5 stars

Everyone I have spoken to/dealt with have always been excellent extremely helpful and polite. Never had a problem with their vans. I wouldn’t use anywhere else and if a friend or family member are loo... See more

Company replied

Rated 5 out of 5 stars

I have used Afford Rent A Car many times during this year, and always find them to be polite and professional. The service I have experienced is always quick and efficient. Above all else they are rel... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Afford Rent A Car provide car hire, van hire and MPV people carrier rental, in Stoke on Trent, Stafford and Crewe in Cheshire. Choose us for reliable, affordable, cheap car and van hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(576)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Everything was great apart from trying…

Everything was great apart from trying to charge me £20 after I took the car back full not happy about that at all !!

September 1, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

I know our General Manager has rung to explain the mistake and apologised. So hope this won’t stop you coming to us when you next need a hire vehicle and accept our apology

Rated 5 out of 5 stars

Really great service as usual

Really great service as usual. Afford are 'affordable - much better than other local services. The car we used was in excellent condition and perfect for our needs. Staff are all friendly and helpful.

September 8, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for the comments and 5 star review

Rated 1 out of 5 stars

Terrible Service

booked a van for the weekend and had an email confirmation to collect @1.15pm on Saturday. When we arrived we were asked for licence and proof of address, we provided this information with a wage slip to be told that we need 3 forms of proof of address. Why do you not advise on the confirmation email? As you close at 1.30pm we didn't have time to go home and get the additional ID. So we had to cancel plans and also lost £60 from the hotel we had booked from where we were collecting the garden furniture from.

August 30, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Im sorry to hear of your disappointment,but it is a requirement from our insurance company that we have to have proofs of address and that would have been shown on your confirmation email.
Unfortunately you didn’t have any other proof of address on your phone so couldn’t allow you to drive the van with NO INSURANCE.
This obviously wasn’t our fault so feel you’ve been very unfair by giving us a 1 star and would appreciate you removing it please.

Rated 5 out of 5 stars

Lovely people

Lovely people
Great cars
Good proces

September 5, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review.

Rated 5 out of 5 stars

Ford Transit with tow bar

One day hire of van with tow bar.
Van provided in good, clean condition and fully serviceable including a number plate for a trailer, hired separately.
All Staff were very friendly and helpful including Vicky, Ruby & Natasha in reception and Chris who conducted the handover.
All at a very reasonable price with no hidden extras.
Highly recommended.
Thank you.
Ian

September 2, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review and will pass on your messages to the team.

Rated 3 out of 5 stars

Tatty 6 seat van used by builders

I hired a six seater van to take my family on holiday to Devon. I was very disappointed when I picked it up to find it very tatty and it looked like a gang of builders had used it for six months. The only upside was that it was nice to drive and very reliable.

September 1, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Please accept our apologies for that and our general manager has tried ringing you to apologise several times.

Rated 5 out of 5 stars

A first class service

A first class service. Allowed us to book, over the phone, without a deposit. No extras added on top of the price quoted. Local pick up.

September 1, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review.

Rated 5 out of 5 stars

In all the years I have used Afford the…

In all the years I have used Afford the service has been exceptional and the pricing reasonable. The quality of the vehicles has always been excellent and I have hired many different sorts, small, medium, large cars, a van and a people carrier. I would recommend Afford to everyone

September 1, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your loyal service ,these comments and 5 star review.

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, supplied type of vehicle I needed without any problem. Pickup and drop off faultless

August 22, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review

Rated 4 out of 5 stars

Nice car

Nice car. Just could have been cleaned better inside. Windscreen was dirty still had marks where someone had had there satnav or phone holder on the screen. And there ware a couple of marks that weren’t on the original form when he showed me round the car. I took pictures of these to protect myself . Never had any issues before and I would definitely use this company again.

August 29, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Please accept our apologies for that and our MD will take it up with the team.
Our General manager has tried to ring you several times.

Rated 5 out of 5 stars

Hired a van to take scout equipment abroad…

We hired a van to take scout equipment to Switzerland, they were easy to organise this with to make sure we had everything we needed to take the van abroad.

August 16, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Glad everything went well and thanks for the 5 star review

Rated 3 out of 5 stars

Signature was faked

When I dropped the car off I simply had to leave a key. The car inspection was carried out without me being there and a member of staff faked my signature on the documents to accept the inspection. Thankfully there was nothing additional to pay, but surely this isn’t standard practice.

July 11, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

We haven’t forged your signature,but when a vehicle is dropped off out of office hours it has to be checked in without the customer being there.If there were any problems we would then have contacted you.Our General manager has tried several times to ring you to explain.
Really sorry for any confusion.

Rated 5 out of 5 stars

All the staff were fantastic

All the staff were fantastic, friendly, efficient, reasonable and professional. A pleasure to do hire vehicles with this Company.

August 18, 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks very much for your comments and 5 star review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look