They say your order will arrive in 2-8 days, and I've already been waiting for at least 11 business days. They don't offer any email or phone number to contact me to find out where the package is, and... See more
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Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... See more
Company replied
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
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Item arrived and was as described. Expensive in comparison to other sellers even with discount added. Only ordered because out of stock elsewhere. Free delivery given. However it was a slow delivery,... See more
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Company details
- Women's Clothing Store
- also in
- Home Goods Store
- Lingerie Store
- Plus Size Clothing Store
- Printed Clothing Store
- Shoe Store
Written by the company
Afibel, place aux envies Mode et Maison ! Depuis 1954, Afibel accompagne toutes les envies avec une mode actuelle, confortable et pensée pour toutes les silhouettes. Au fil des années, la marque a développé un véritable savoir-faire autour de la mode femme, de la grande taille, de la lingerie, des chaussures et de la mode homme, avec une attention particulière portée aux coupes, aux matières, au confort et à la liberté de mouvement. Parce que se sentir bien ne s'arrête pas au dressing, Afibel élargit son univers pour proposer toujours plus de choix autour de la Maison. Décoration, mobilier, linge de maison, literie, cuisine, rangement ou encore jardin : nos collections permettent à chacun(e) de créer des espaces uniques et pleins de style, pour se faire plaisir au quotidien. Notre ambition est simple : vous offrir plus de choix, plus de liberté et plus de plaisir, aussi bien pour vous habiller que pour aménager votre intérieur. Afibel sélectionne des produits qui associent style, confort et praticité et développe régulièrement de nouvelles collections et nouvelles collaborations afin de répondre à toutes les envies Mode et Maison. Nos équipes sont implantées près de Lille, dans les Hauts-de-France, où nous cultivons depuis toujours des valeurs de proximité, de savoir-faire et d'attention portée à nos clientes et clients. Sur Afibel.com, retrouvez nos collections de vêtements femme et homme, lingerie, chaussures, accessoires, beauté ainsi qu'un large choix de produits pour la maison, la décoration, le mobilier et la literie. Notre raison d'être : permettre à chacun(e) de se sentir bien, sûr(e) de soi et libre d'avoir envie !
À vos côtés avant et après votre commande
Written by the company
- Besoin d’aide ? Nous sommes là.
- Une question sur un article, votre commande, votre livraison ou votre retour ? Retrouvez de nombreuses réponses dans notre FAQ Afibel.
- Des achats en toute sérénité
- Paiements sécurisés, plusieurs moyens de paiement et possibilité de retourner vos articles : nous mettons tout en œuvre pour vous proposer une expérience d’achat simple, pratique et rassurante.
- Toujours une bonne raison de se faire plaisir
- Chez Afibel, les envies s’accompagnent régulièrement de privilèges et d’avantages : livraison offerte selon les offres en cours, remises, opérations spéciales et autres attentions à découvrir tout au long de l’année sur Afibel.com.
Plusieurs solutions de livraison
Faites-vous livrer où vous le souhaitez.
Selon les produits commandés, Afibel vous propose différentes solutions de livraison : en point relais Mondial Relay, à domicile ou en point Pickup (commerçant ou bureau de poste). Pour certains articles de nos marques partenaires, des services de livraison adaptés peuvent également être proposés.
Contact info
2.8
Average
6K reviews
Asks customers to review
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Maybe testing battery using articles…
Maybe testing battery using articles before dispatching them. The item I received did not work.
March 4, 2025
Reply from AFIBEL
Dear Margot
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issues you have experienced with your recent order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Sadly l had to return the parcel as the…
Sadly l had to return the parcel as the items were too big
March 4, 2025
Reply from AFIBEL
Dear Jean
Thank you for taking the time to leave us this good 5 star review.
I am sorry to hear that you had to return your order. Just to let you know it can take up to 14 days from the date of the return for the item to be received and processed in our warehouse.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Beryl
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you are happy with the bra and that it fits perfectly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
A Positive Experience
My Order arrived within a few days, securely wrapped and presented, with all the relevant information should I need to arrange a Return.
March 10, 2025
Reply from AFIBEL
Dear Stephen
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with your recent order and that it arrived securely and in a timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
Always excellent service
Always excellent service, and mostly lovely products, Thank you Afibel.
March 1, 2025
Reply from AFIBEL
Dear Daphne
Thank you for taking the time to leave us this amazing 5 star review.
I am pleased to hear that your are happy with our service and our products. I will be sure to pass your feedback onto our team who will be delighted.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Services
All very good
March 7, 2025
Reply from AFIBEL
Dear Allan
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Shoes were very good quality but…
Shoes were very good quality but unfortunately too big so am having to return. Found delivery slow so didn’t give me much time to find another pair for event at the weekend.
March 6, 2025
Reply from AFIBEL
Dear Susan
Thank you for taking the time to leave us this feedback.
I'm sorry to hear the shoes didn't fit. We aim to deliver all our parcels within 7 to 10 working days from the date of order.
Kind Regards
Simon
Afibel Customer Service
Wrong size coat sent despite size…
Wrong size coat sent despite size clearly printed.Tried to return using Evri collection but Evri has got my incorrect details and my payment unable to go through. I am away now for some time so unable to exchange. Although the coat was free I am still annoyed at lack of bothering to check details. Size 16/18 sent instead of 18/20. Will now give the coat to charity.
March 5, 2025
Reply from AFIBEL
Dear Alma
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issues you have experienced with your recent order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode. We can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Jane
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to hear you enjoy our products and find them good quality.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Nice trousers
March 5, 2025
Reply from AFIBEL
Dear Mrs Daley
Thank you for taking the time to leave us this lovely 5 star review.
I am pleased to hear that you are happy with your trousers.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Excellent all-round service as always
March 4, 2025
Reply from AFIBEL
Dear Jennifer
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with the service you received.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear David
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your order and the delivery was prompt.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Garment unacceptably creased
When I ordered I was not given an approximate delivery date. When the order arrived it was extremely creaseed and did not fall out by hanging the garment. I have not yet ironed it to get the creases out but will no doubt have to steam it.
March 1, 2025
Reply from AFIBEL
Dear Patricia
Thank you for taking the time to leave us this feedback
I'm sorry to hear the garment you received didn't arrive in a satisfactory condition.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode. We can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
You did pretty well .
You did pretty well but delivery took longer than expected which prompted me to telephone you.
February 27, 2025
Reply from AFIBEL
Dear Bryan
Thank you for taking the time to leave us this good 4 star review.
I'm sorry to hear you had to call us regarding your delivery, we do aim to deliver all orders within 7 to 10 working days from the date of order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Elizabeth
Thank you for taking the time to leave us this lovely 5 star review.
I am pleased to hear that you are happy with your order of the coat and also the amazing colour.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Fantastic service and goods delivered…
Fantastic service and goods delivered when they said they would be.
February 27, 2025
Reply from AFIBEL
Dear Gail
Thank you for taking the time to leave us this amazing 5 star review.
I am pleased to hear that you are happy with your recent order and that it arrived in a timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Joan
Thank you for taking the time to leave us this excellent 5 star review.
I am pleased to hear that you are happy with your recent order and that it arrived in a timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Linda
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you were kept fully informed when placing your recent order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Prompt delivery
Prompt delivery, goods as described but 1 item returned as I wasn't happy with the finishing on the seams-felt rough.
February 24, 2025
Reply from AFIBEL
Dear Rosalind
Thank you for taking the time to leave us this good 3 star review.
I am pleased to hear that your order arrived in a timely manner however, I am sorry to hear that you needed to make a return. Just to let you know, returns can take up to 14 days from the date of posting to be received and processed in our warehouse.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Couldn’t get slippers on.
Took over a week before I heard that order was being dispatched. Will need to send slippers back as my husband couldn’t get them on. I don’t think anyone could get them on as the zipper opening is way too small.
February 27, 2025
Reply from AFIBEL
Dear Joan
Thank you for taking the time to leave us this feedback.
I'm sorry to hear that you are unhappy with your order and need to make a return.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode. We can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
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