africanartwork.co.za Reviews 120

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer service. African Artwork kept me in the loop through the whole process, and I always knew how far along they were with the order. Packages came in perfect condition and were wrappe... See more

Rated 5 out of 5 stars

I have just received my artwork from African Artwork and I am over the moon. This is the third time I have ordered from them and it definitely won't be my last. I cannot wait to hang them as I am su... See more

Company replied

Rated 5 out of 5 stars

I purchased my artwork online during the black friday sale.I was initially unsure if I made the right choice by choosing the friendship fingers artwork as opposed to the strength of her and communicat... See more

Rated 5 out of 5 stars

I am happy with my chair, even though it arrived later than I expected it is understandable since it's the festive season. I am a little bit overweight and was nervous that it wouldn't be able to hold... See more

Company details

  1. Art Gallery

Written by the company

Original photographic artwork from Africa.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

120 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I am so disappointed in this company

I am so disappointed in this company! The packaging of the print was damaged on both sides of the box and therefore the print has been damaged. I ordered this print as a Christmas gift to a family member and now I have nothing to give on Christmas day.
I will not recommend this company to anybody and will post this on our Gifts and More SA company and all social media platforms.
I do have photos of the damaged print and packaging should anybody wants to view them.

December 23, 2024
africanartwork.co.za logo

Reply from africanartwork.co.za

Hi Hannelie, I’m so very sorry about this. This never happens!
We will of course replace the print and get it to you as soon as possible.
Unfortunately we are not in control of courier handlers and in this case their service has let us down sadly.
We have already been in touch via email.
So sorry again!

Rated 4 out of 5 stars

Easy to order

Easy to order , communication was good and the delivery arrives when they said it would . We made a mistake in not checking the dimensions of one picture correctly and we had wanted a landscape but instead it was portrait . So just to be aware and check before ordering

December 17, 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. African Artwork kept me in the loop through the whole process, and I always knew how far along they were with the order. Packages came in perfect condition and were wrapped thoughtfully and carefully. The artwork looks incredible in my home, and I will definitely be ordering some more signature pieces.

December 2, 2024
Rated 3 out of 5 stars

Beautiful Artwork, Bad frame

Beautiful Artwork, never disappoints. Prompt service. However, after closer inspection. The frame is bad. Colour is not raw wood, it's varnished treated pine look and the bottom plank is warped.

May 2, 2024
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Reply from africanartwork.co.za

Hi Karen, we are so sorry you are not completely happy.
Please advise if you would like to return the piece?
We will be happy to fix the warped frame. Our frames are each handcrafted and painted with a wood stain to give them this colour. We are sorry for the misinterpretation.

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