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Company details
Written by the company
Wear Your Culture.
Contact info
Avenida can Serra bajo 3, 08906, Barcelona, Spain
- 0034632080771
- admin@afrikabrand.com
- afrikabrand.com
3.9
Great
6 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No answer from support...
December 31, 2023
Reply from Afrikabrand
Dear Mr. Mohamed,
We appreciate your feedback and are genuinely sorry to hear about the challenges you faced with our support. We have thoroughly reviewed your case and wanted to address the concerns raised in your recent review.
Upon investigating, it appears that the issue stemmed from a sizing error. Our records indicate that you initially purchased an XL hoodie, and subsequently, you reached out to us requesting an exchange for a XXL size due to a sizing mistake on your part.
Despite our standard policy that generally does not allow returns or exchanges for sizing issues, we understand the importance of customer satisfaction. In response to your request, we went above and beyond to assist you with the exchange, ensuring a smooth process and providing prompt responses to your inquiries within 30 minutes.
We genuinely care about our customers' experiences and strive to accommodate their needs, even when it falls outside our usual policies. We apologize if there was any misunderstanding, and we hope this clarification sheds light on the situation.
Your satisfaction is our priority, and we regret if our efforts did not meet your expectations. If there are specific aspects of the support experience that left you dissatisfied or if there are any lingering issues, please share more details with us so that we can address them promptly.
Thank you for choosing our startup, and we hope to have the opportunity to improve your experience in the future.
Best regards,
High quality products and quick…
High quality products and quick response, I love it.
January 1, 2024
Unprompted review
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