I honestly can’t say enough about Agnew and James who handled our sale. I needed to change car the same day, and James really went above and beyond to make it happen. I don’t remember ANY dealer tryin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have to say a really excellent service by Jamie and the team in Agnews Mallusk . Our car had 2 issues , a leak from the gear box and a handbrake button module not working . All the work was covered un... See more
Company replied
From our first visit to collecting our keys, everything was handled exceptionally. We were taken care of by Jonathan Perkins and he was on hand to answer any questions whenever needed and nothing was... See more
Company replied
Thank You, Ryan & Team at Agnew Group / Boucher Crescent / BMW Repair Centre. Exceptional Work. Guiding me through the process. Nothing was too much trouble. All hands on deck!! Greatly apprecia... See more
Company replied
Company details
About Agnew Group
Written by the company
Welcome to the official Trustpilot profile for Agnew.
We are a leading motor vehicle retailer group in Northern Ireland, whilst also being one of the UK’s top 25 franchised dealers.
Established in 1931, our reputation and wealth of experience is second to none with friendly and professional staff who are dedicated to providing an exceptional level of customer service.
We operate 12 dealerships around the Belfast and Portadown areas, representing seven prestigious manufacturer brands; Audi, BMW, Mercedes-Benz, MINI, Porsche, Volkswagen and Volvo.
Check out our dealership locations.
We also operate Agnew Leasing (Contract Hire & Leasing), Agnew Van Centre (Commercial Vehicles), Agnew Motability, TPS (VW Group Trade Parts), Agnew Repair Centre (Bodyshop), Agnew Trade Centre (Trade Auction Site), Agnew Car Buyer.
Plus, we offer a full range of manufacturer approved servicing and aftersales.
Contact info
18 Boucher Way, BT12 6RE, Belfast, United Kingdom
- agnewcars.com
4.6
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly staff
Helpful and friendly staff. Relaxing atmosphere in reception while work was being carried out.
October 25, 2025
Reply from Agnew Group
Hi Mina, thank you for taking the time to leave 5 star feedback. We will pass your thanks on to all involved and look forward to seeing you again in the future. Best regards, Agnew Volkswagen Mallusk
Reply from Agnew Group
Thank you for your review Colin.
Helpful friendly staff
Helpful friendly staff, no curtesy car though making leaving car off a bit of a pain.
October 26, 2025
Reply from Agnew Group
Hi Mr Craig, thank you for taking the time to submit this review and provide your positive feedback, apologies for no loan car available on the day. We're delighted you were looked after well and staff friendly helpful. Kind Regards Team Bavarian
The team are fantastic
The team are fantastic - nothing is too much hassle for them; they are professional and their customer service is exemplary.
October 26, 2025
Reply from Agnew Group
Hi Manus, thank you for taking the time to submit this fantastic review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
My service assistant Andrew was very…
My service assistant Andrew was very helpful and pleasant in every way.
October 23, 2025
Reply from Agnew Group
Thank you for the 5 star review Mary. We will pass your thanks on to Andrew and we look forward to seeing you again in the future. Best regards, Agnew Volkswagen Belfast
Lewis was a real gentleman
Lewis was a real gentleman. Knew his stuff, very much appreciated his friendly manner
October 25, 2025
Reply from Agnew Group
Thank you John, we will pass your kind comments on to Lewis.
Exceptional Customer Service
Despite my initial contact being disappointing, as I didn't receive a requested further call back from the guy in telephony, I visited the premises in Boucher Rd - wanting to potentially purchase a used car that I had viewed online. My query and subsequent appt for a test drive were dealt with by Stephen, despite his role being one of the team dealing with new cars. He was well informed on the history of the car and he displayed exceptional customer service . I look forward to the test drive after the weekend.
October 24, 2025
Reply from Agnew Group
Hi Nuala, thank you for taking the time to leave a 5 star review. We are pleased to hear that you had a positive experience when you visited our premises in Boucher Road, and we look forward to seeing you again when your return for your arranged test drive. Best regards, Agnew Volkswagen Belfast
Quick response to the problem
October 25, 2025
Reply from Agnew Group
Thank you Mrs Dowds for your review. We are pleased to hear all went smoothly. Kind Regards, Mercedes-Benz of Belfast.
I had the nice sales guy Simon Hanna a…
I had the nice sales guy Simon Hanna a person who knows his job and so very professional in his role
October 25, 2025
Reply from Agnew Group
Hi Mrs Mcloughlin, Thank you so much for your kind words! We’re delighted to hear that Simon provided you with such professional and knowledgeable service. We’ll be sure to share your feedback with him. Kind Regards, Bavarian BMW
Reply from Agnew Group
Thank you Sandeep for your review. We are glad everything went well during your visit. Kind Regards, Mercedes-Benz of Belfast.
The car check in was smooth and staff…
The car check in was smooth and staff super efficient. The car was booked in for an express 3 hour slot and pleasingly the service was completed early. Despite the main showroom and waiting area being closed for renovations, the temporary structure now in use is very comfortable and staff are being really helpful and friendly.
October 25, 2025
Reply from Agnew Group
Thank you for the great feedback Noel. We appreciate the positive comments regarding our staff and processes and we look forward to being of service to you again in the future. Best regards, Agnew Volkswagen Belfast
Great customer service
Easy to book in for a service. Very helpful staff. Kept me updated throughout.
October 25, 2025
Reply from Agnew Group
Hi Rebecca, thank you for the positive comments and 5 stars. We look forward to seeing you again in the future. Best regards, Agnew Volkswagen Belfast
Reply from Agnew Group
Thank you Warren for your 5 star review. We are pleased to hear all went well during your visit. Kind Regards, Mercedes-Benz of Portadown.
Girl at reception very pleasant but…
Girl at reception very pleasant but can’t see why need so many staff doing nothing
October 25, 2025
Reply from Agnew Group
Thank you John for your review. We appreciate the feedback. Kind Regards, Mercedes-Benz of Belfast.
Faulty key
Unfortunately the new key provided for my VW Golf is faulty. The blade will not stay in the casing with the result that the key keeps falling off the keyring!
October 24, 2025
Reply from Agnew Group
Hi Dr McQuiston, thank you for your feedback. We are sorry to hear of your dissatisfaction and as such a member of our senior team will be in touch with you in due course. Best regards, Agnew Volkswagen
Reply from Agnew Group
Hi Mr Dillon, thank you for taking the time to submit this great review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
Can't fault Issac Agnew VW Mallusk
Can't fault Issac Agnew VW Mallusk. Great efficient service.
October 24, 2025
Reply from Agnew Group
Hi Mr Neill, thank you for the 5 star feedback. We hope to see you again in the future. Best regards, Agnew Volkswagen Mallusk
Professional and courteous
Subframe was corroded, They checked and are replacing for no cost, professional and courteous, great staff, thanks Mercedes
October 15, 2025
Reply from Agnew Group
Thank you Laura for your review. We are pleased to hear all went smoothly. Kind Regards, Mercedes-Benz of Belfast.
Great service as usual from James
Great service as usual from James, always goes above and beyond to sort any issues that may arise. Friendly and accommodating
October 24, 2025
Reply from Agnew Group
Hi Philip, thank you for the great comments. We will pass your kind words on to James, and we look forward to seeing you again in the future. Best regards, Agnew Volkswagen Mallusk
Fantastic after sales service
Fantastic after sales service. Car returned in pristine condition and full video of service provided. Special mention to Mr Eastwood for his outstanding customer service
October 23, 2025
Reply from Agnew Group
Thank you Dr S for your review. Glad to read about your experience with the team and we will be sure to share your kind comments with them. Kind Regards, Mercedes-Benz of Portadown.
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