Haven’t started it yet but having carefully looked through the pile of boxes the quality & detail is clearly superb. It’s simply the best I’ve seen since I started model making way back in the late... See more
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Discover the world of Agora Models, where you can get lost in the exquisite intricacies of scale model-making. Allow yourself to be truly absorbed in constructing these highly detailed models, made from the finest materials, and put your model-making skills to the test across our range of spectacular replicas. Our aim at Agora Models is to have the best models combined with the best customer experience. So we thought we’d list here what we’re trying to achieve. These are the rules we work to in-house and we thought it sensible to share these with you, our customers. Of course we won’t always get it right but we’re going to work with you to make Agora Models the best! Premium quality guaranteed. Parts and packaging are quality checked at every stage of the process. Full-model production guaranteed. We will not stop production of any model ‘halfway through the series’. We won’t sell you the first part unless we are sure we can produce all the parts of the kit. Build Diary for every model. All models will come with a complete online Build Diary with images of every stage of the build. Officially licensed products. Every model is created with experts to maintain the original specification. Accurate representation. Our models are detailed, scaled reproductions of the original model, produced using intricate laser scanning and 3D modelling software. Customer Service with care. We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.
Customer Service with care

United Kingdom
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I requested a replacement part from Agora and the response was instant from customer service. Brilliant after service from Agora.

Reply from Agora Models

Reply from Agora Models
I am posting this follow-up review as Agora Models has failed to respond to my formal complaint.
This concerns a €2,600 limited-edition Ferrari 250 GTO Blu Genziana model kit that developed a crack in the car body after assembly caused by a clear material defect.
I have also received multiple reports from the model building community indicating that this issue affects not only the Blu Genzianan limited edition, but also the red version of the kit.
Customer service has made no meaningful attempt to resolve the issue, instead closing the matter by stating that the model is a limited edition, sold out, and that nothing further can be done.
Potential buyers should be aware of the risk of material defects and the apparent lack of effective after-sales support.

Reply from Agora Models
To date I have purchased 3 Agora models. The Bismarck, the Corvette limited edition & the LaFerrari limited edition. I have found them all to be high quality and customer service is above average. I was about to order the Bond Die another day Aston Martin until I saw the price. There was a $500 increase since the last 1 I bought. A 25% increase is quite steep for a product that was already quite pricey. I’m sorry to say that I won’t be purchasing anymore. For the average person these prices are untenable. 🫤

Reply from Agora Models
I am very happy with my experiences with Agora Models. I had an issue with buying from them at first, but customer service responded quickly and resolved the issue to my satisfaction. My model was shipped quickly and i am extremely pleased with the care that was taken in the packaging and can't wait to get started. I will gladly purchase from them again.

Reply from Agora Models
Im waiting my order since...31/03/2026.....Why?
Problem solved
Regards.

Reply from Agora Models
Very happy with the product and shipping. Excellent instructions and videos. I cannot wait to finish this model.

Reply from Agora Models
I have been purchasing from Agora now for 3 years. They are the top #1 partworks kits company on the planet. Always fast with the shipping. Their customer service is top notch. The parts are of excellent quality. I could go on and on. Super happy with them. This by the way is model #7. I can't wait to see what they release next.

Reply from Agora Models
I have built several kits and never had a problem the quality is amazing

Reply from Agora Models
I managed to break a couple of parts whilst weathering the fabulous Orca model and the service team were very quick to respond and let me know how to buy the replacements that I needed.
Also, the model is going together really well (builder notwithstanding) and I'm enjoying it very much.

Reply from Agora Models
I really enjoyed the previous build, RMS Titanic.
The JP model looks interesting.
Really hoping an Apollo-era Command and Lunar Module are in the pipeline.

Reply from Agora Models
Pretty fast delivery. Model came in excellent condition. Customer service is always outstanding

Reply from Agora Models
I'm giving you a pre-receiving of new order 5 star. Hoping your company handles thing better than DeAgostini.

Reply from Agora Models
The kits and the instructions are of good quality and the shipping ist fast, however the prices are quite high

Reply from Agora Models
Agora's models are top class and a real joy to build. Their customer service is excellent as well. Really looking forward to the new models the are releasing this year

Reply from Agora Models
Pack one was of exceptional quality, but postage time from payment date was extremely slow. This would improve if sent by express post. The price would allow for this, I believe.

Reply from Agora Models
Agora puts out a great product and always send all the parts needed to complete monthly portion of model. They are consistent with what they advertise.

Reply from Agora Models
Received pack 1 of Orca and it was well packed and the pieces look great. Had an issue with not getting a shipping notice but customer services straightened out the issue quickly and I am looking forward to receiving pack 2.

Reply from Agora Models
High standard well made. And packed no. Complaints. Will buy from Agora. Company. Again

Reply from Agora Models
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