Agora Models Reviews 3,098

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and intricate detail of the products, often noting them as the best they've encountered in model making. Many people highlight the excellent customer service, describing it as top-notch, responsive, and helpful in resolving issues quickly. The delivery service is frequently commended for its speed and efficiency, with many consumers receiving their orders promptly. However, some customers also noted occasional issues with missing parts in their kits, which sometimes led to delays in completing their models. A few people expressed dissatisfaction with the packaging, mentioning that some items arrived with damaged outer boxes. There were also isolated reports of prolonged waiting times for replacement parts and a lack of communication regarding shipping updates for some orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the excellent quality of... See more

Quality

Customers had positive experiences with quality, often praising the excellent quality of parts, materials,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Customer service

Reviewers mention positive feedback about customer service, often describing it as "top-notch" and... See more

Service

Users describe positive interactions with service, highlighting quick responses and helpful support. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Haven’t started it yet but having carefully looked through the pile of boxes the quality & detail is clearly superb. It’s simply the best I’ve seen since I started model making way back in the late... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, I've been building these 1/8 scale models for a 8 years now and Agora Models has been consistently at the Top of my Build List. From Quality of materials, fitment of parts, tiny... See more

Company replied

Rated 5 out of 5 stars

Hi chaps…. The 12kgs package has arrived!! And everything appears to be intact!! I’ve had a cursory inspection of the contents.. As it’s such a massive model, it’s going to take a significant amou... See more

Company replied

Rated 5 out of 5 stars

I ordered the Ferrari 250 GTO kit to be delivered over the course of 12 months. The first delivery arrived quickly and I'm hoping the rest will arrive on time as well. Communication from Agora has be... See more

Company replied


Company details

  1. Model Shop

Written by the company

Discover the world of Agora Models, where you can get lost in the exquisite intricacies of scale model-making. Allow yourself to be truly absorbed in constructing these highly detailed models, made from the finest materials, and put your model-making skills to the test across our range of spectacular replicas. Our aim at Agora Models is to have the best models combined with the best customer experience. So we thought we’d list here what we’re trying to achieve. These are the rules we work to in-house and we thought it sensible to share these with you, our customers. Of course we won’t always get it right but we’re going to work with you to make Agora Models the best! Premium quality guaranteed. Parts and packaging are quality checked at every stage of the process. Full-model production guaranteed. We will not stop production of any model ‘halfway through the series’. We won’t sell you the first part unless we are sure we can produce all the parts of the kit. Build Diary for every model. All models will come with a complete online Build Diary with images of every stage of the build. Officially licensed products. Every model is created with experts to maintain the original specification. Accurate representation. Our models are detailed, scaled reproductions of the original model, produced using intricate laser scanning and 3D modelling software. Customer Service with care. We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Agora Promise

Customer Service with care

Customer Service with care
We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent after service.

I requested a replacement part from Agora and the response was instant from customer service. Brilliant after service from Agora.

April 15, 2026
Unprompted review
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, John.
Agora Models Team

Rated 1 out of 5 stars

Beware: Defective Product and No Support (Agora Models)

I am posting this follow-up review as Agora Models has failed to respond to my formal complaint.

This concerns a €2,600 limited-edition Ferrari 250 GTO Blu Genziana model kit that developed a crack in the car body after assembly caused by a clear material defect.

I have also received multiple reports from the model building community indicating that this issue affects not only the Blu Genzianan limited edition, but also the red version of the kit.

Customer service has made no meaningful attempt to resolve the issue, instead closing the matter by stating that the model is a limited edition, sold out, and that nothing further can be done.

Potential buyers should be aware of the risk of material defects and the apparent lack of effective after-sales support.

April 16, 2026
Unprompted review
Agora Models logo

Reply from Agora Models

Hi Carsten, please respond to our request for your information so we can help you.
Thank you

Rated 3 out of 5 stars

To date I have purchased 3 Agora…

To date I have purchased 3 Agora models. The Bismarck, the Corvette limited edition & the LaFerrari limited edition. I have found them all to be high quality and customer service is above average. I was about to order the Bond Die another day Aston Martin until I saw the price. There was a $500 increase since the last 1 I bought. A 25% increase is quite steep for a product that was already quite pricey. I’m sorry to say that I won’t be purchasing anymore. For the average person these prices are untenable. 🫤

April 14, 2026
Unprompted review
Agora Models logo

Reply from Agora Models

Hello, please can you respond to our request for your information so we can contact you?
Thank you

Rated 5 out of 5 stars

very Happy, will happily purchase from them again am very happy with my experiences…

I am very happy with my experiences with Agora Models. I had an issue with buying from them at first, but customer service responded quickly and resolved the issue to my satisfaction. My model was shipped quickly and i am extremely pleased with the care that was taken in the packaging and can't wait to get started. I will gladly purchase from them again.

April 6, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Jim. We are very grateful to receive it and we appreciate the feedback.
Agora Models Team

Rated 4 out of 5 stars

my order arrived yesterday

Im waiting my order since...31/03/2026.....Why?
Problem solved
Regards.

April 3, 2026
Agora Models logo

Reply from Agora Models

Hi Carlos, our team has contacted you today to ensure you have the details of your delivery.
Thank you

Rated 5 out of 5 stars

USS Constitution

Very happy with the product and shipping. Excellent instructions and videos. I cannot wait to finish this model.

April 5, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind feedback, Angelo. We really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

Agora is #1 in my book.

I have been purchasing from Agora now for 3 years. They are the top #1 partworks kits company on the planet. Always fast with the shipping. Their customer service is top notch. The parts are of excellent quality. I could go on and on. Super happy with them. This by the way is model #7. I can't wait to see what they release next.

April 2, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review. We really appreciate the feedback and wonderful comments.
Agora Models Team

Rated 5 out of 5 stars

I managed to break a couple of parts…

I managed to break a couple of parts whilst weathering the fabulous Orca model and the service team were very quick to respond and let me know how to buy the replacements that I needed.
Also, the model is going together really well (builder notwithstanding) and I'm enjoying it very much.

April 1, 2026
Unprompted review
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review and feedback, we really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

I really enjoyed the previous build

I really enjoyed the previous build, RMS Titanic.
The JP model looks interesting.
Really hoping an Apollo-era Command and Lunar Module are in the pipeline.

March 23, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Andrew. We are very grateful to receive it.
Agora Models Team

Rated 5 out of 5 stars

Pretty fast delivery

Pretty fast delivery. Model came in excellent condition. Customer service is always outstanding

March 23, 2026
Agora Models logo

Reply from Agora Models

Thank you for your kind review, Joep. We are really grateful to receive your feedback.
Agora Models Team

Rated 5 out of 5 stars

I'm giving you a pre-receiving of new…

I'm giving you a pre-receiving of new order 5 star. Hoping your company handles thing better than DeAgostini.

March 23, 2026
Agora Models logo

Reply from Agora Models

Thank you very much, Robert. We can't wait to start shipping this new model later this year. It's going to be amazing.

Rated 5 out of 5 stars

Agora's models are top class

Agora's models are top class and a real joy to build. Their customer service is excellent as well. Really looking forward to the new models the are releasing this year

March 20, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Michael. We are very grateful to receive it.
Agora Models Team

Rated 4 out of 5 stars

Pack one was of exceptional quality

Pack one was of exceptional quality, but postage time from payment date was extremely slow. This would improve if sent by express post. The price would allow for this, I believe.

March 3, 2026
Agora Models logo

Reply from Agora Models

Hi Robert, we will get in touch with you to understand more and see what is possible.
Thank you

Rated 5 out of 5 stars

Agora models does everything right!

Agora puts out a great product and always send all the parts needed to complete monthly portion of model. They are consistent with what they advertise.

March 18, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Mike. We really appreciate the feedback.
Agora Models

Rated 5 out of 5 stars

Received pack 1 of Orca and it was well…

Received pack 1 of Orca and it was well packed and the pieces look great. Had an issue with not getting a shipping notice but customer services straightened out the issue quickly and I am looking forward to receiving pack 2.

March 17, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, William. We appreciate the feedback.
Agora Models Team

Rated 5 out of 5 stars

High standard well made

High standard well made. And packed no. Complaints. Will buy from Agora. Company. Again

March 16, 2026
Agora Models logo

Reply from Agora Models

Thank you for your kind review, Darren. We really appreciate the feedback.
Agora Models Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look