Amiry & Gilbride Pharmacy Reviews 293

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, often going above and beyond expectations. Many highlight the excellent customer service, noting that employees are friendly, attentive, and take the time to listen and explain things clearly, making them feel well-cared for. The service provided is frequently described as top-class, efficient, and prompt, with many appreciating the personalized approach and quick resolution of their issues. However, some customers were not happy with the service, citing issues such as medication dispensing errors or experiencing long wait times due to staffing. A few people also mentioned rude staff interactions and problems with the locker service, leading to service delays.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and friendly demeanor.... See more

Service

People report positive experiences with service. Customers consistently praise the staff for being polite,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise staff for... See more

Based on these reviews

Rated 5 out of 5 stars

I have been having cryotherapy at the Linwood branch of Amiry &Gilbride and have found the service extremely good. Appointments on time and Katy has been efficient and friendly and has even volunteer... See more

Rated 5 out of 5 stars

Had a consultation with Lynn @Linwood examined my ears and carried out ear cleaning suction. What a relief instantly. She was as professional knowledgeable and explained everything thoroughly during... See more

Company replied

Rated 5 out of 5 stars

My granddaughter took a severe allergic reaction. We took her over to the chemist where the pharmacist Lauren took one look at her and said it was a very bad reaction. She gave her piriton and had a... See more

Rated 5 out of 5 stars

Staff absolutely brilliant was in with a soar ear Lynn at the linwood branch took care of me i had a build up of wax that was extremely painful for two days...... ten minutes and the pain was gone can... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Amiry & Gilbride Pharmacy and Travel Clinic exists to help our patients and our communities live healthier lives. We do this by providing professional, safe, reliable medicines supply both on prescription and over the counter with the advice you need to get the best from your medicines. We also strive to meet your other healthcare needs by offering a range of over 130 clinical services and products throughout Greater Glasgow & Clyde. Our highly trained pharmacist clinicians and their teams are constantly updating their knowledge and skill to provide the highest standards of care right where you need it, where you live.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Brilliant experience of cryotherapy at Linwood Amiry & Gilbride pharmacy…

I have been having cryotherapy at the Linwood branch of Amiry &Gilbride and have found the service extremely good. Appointments on time and Katy has been efficient and friendly and has even volunteered to work on a day off to fit me in. The freezing is working on my wart and I'm delighted with my experience. The price is also very reasonable.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Sore ear

My son had a sore ear yesterday went to the Airdrie branch to see if they could give him some advice ,,some girl looked at it and told him it’s watery wax and basically told him nothing they can do ,,he’s 15 and has autism but now sitting in ae with my son with a perforated ear drum due to that lady ,,very rude staff ,,never use that place again

April 3, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you for sharing your feedback. We’re sorry to hear about your experience with our branch. If you could please contact us at info@agpharmacy.co.uk with further information and we will investigate the matter and respond with a solution or explanation.

Rated 5 out of 5 stars

Had a consultation with Lynn @Linwood…

Had a consultation with Lynn @Linwood examined my ears and carried out ear cleaning suction.
What a relief instantly. She was as professional knowledgeable and explained everything thoroughly during the procedure. Good after care instructions and advice too.
Top class service from a lovely professional lady. Thank you.

March 28, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Linwood and in particular Lynn. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help!

Rated 5 out of 5 stars

Excellent ear cleaning.

Excellent ear cleaning.

Joanne was really helpful looking at my ears which got audibly blocked a few months ago, she advised ear drops which didn't do much as it was really compacted. However she did help immensely with the ulcer and then the eventual cleaning.

March 23, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at our Paisley branch and in particular Joanne. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

Ear Wax Removal

The professional approach of the staff.
Colette was friendly and determined to clear all the wax from my ears before the hearing test.

March 19, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at St Georges Cross and in particular Colette. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

The service in this Pharmacy is very…

The service in this Pharmacy is very good! The staff are very helpful as well!

March 13, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Anniesland. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

The staff are fantastic. A quality driven service.

The staff are fantastic. The pharmacists take time out of their busy tasks to give you best advice. Staff such as AnnMarie on the reception, and others have great customer service skills and product knowledge. Even delivery by Declan is prompt and done with a positive attitude. They all give care and attention to detail. They all provide a quality driven customer service. You couldn’t ask for a better pharmacist. I would recommend them to anyone.

February 27, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Anniesland. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

Ear cleaning

I went for treatment to blocked ears.. I was dealt with and looked after by Lynn,who was very efficient in clearing my ears over two sessions..she was gentle and informative ,all in providing a great service,advising me I had an infection as well as wax,and telling me to put a few drops of olive oil in every few days to keep my ears lubricated.

February 6, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Linwood and Lynn in particular. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help!

Rated 5 out of 5 stars

Lynn @Linwood

Staff absolutely brilliant was in with a soar ear Lynn at the linwood branch took care of me i had a build up of wax that was extremely painful for two days...... ten minutes and the pain was gone can't thank Lynn enough I will never use cotton buds or blast with a shower again so big massive thank you for the help.

February 14, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Linwood and Lynn in particular. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

The member of staff (Susan) could not…

The member of staff (Susan) could not have been more helpful. She was just a lovely girl, very polite and efficient.

January 15, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to Susan. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. The staff were warm, friendly, and genuinely very helpful from start to finish. They took the time to listen, explain things clearly, and made me feel properly looked after rather than rushed. You can tell they really care about their customers. Highly recommend!

January 15, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Causeyside. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

Nidhi was excellent

Nidhi was excellent , the experience to organize my flu job was prompt, professional and value for money. The staff in the pharmacy are all polite and courteous and i would not go anywhere else for my prescriptions and generally pharmacy services. i have also had my ears examined and again service was really good.

November 4, 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to Nidhi and all the team in Bearsden. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

Cholesterol check

Great service. Easy to book online and very professional. Nidhi talked me through the procedure and gave a lot of helpful advice.
I received my results via email with the hour.
Would highly recommend this service

January 10, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to Nidhi. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 1 out of 5 stars

19 Neilston rd

19 Neilston rd. clueless! Was in an hour ago, still no pescription, on phoning the docs turns out it’s been sitting there since 16th December. They deserve no stars, the druggies are attended to quicker than the working population who waste valuable time tracking meds!

January 9, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you for sharing your feedback. We’re sorry to hear about your experience with our branch. If you could please contact us at info@agpharmacy.co.uk with further information and we will investigate the matter and respond with a solution or explanation.

Rated 5 out of 5 stars

Excellent service & really nice manner…

Excellent service & really nice manner with customers, Especially Riz as I call her & Carol & obviously her daughter .
Really nice people who go the extra mile
to help you .👍👍👍

January 5, 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to Riz, Carol and all the team. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 1 out of 5 stars

tried to log on and failed after…

tried to log on and failed after receiving an email to load new app, did this, couldn't log in, tried to reset password, no response, always get my prescription at local branch, and never had problem before with app - not impressed, need to sort out your app !

December 27, 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Hi David,

Thank you for sharing your feedback. We’re sorry to hear about your experience with our new app.

As the app has been developed by a different provider, you will need to create a new account in order to use it. If you require any assistance with the setup process, please feel free to visit one of our stores, where a member of our team will be happy to help you.

If you experience any issues in the future, we would greatly appreciate you contacting us directly by email at info@agpharmacy.co.uk, as this allows us the opportunity to assist and resolve any concerns as quickly as possible.

Kind regards,
Kirsty

Rated 5 out of 5 stars

The staff are always very helpful never…

The staff are always very helpful never had any issues at all

December 17, 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Hello Amanda, thank you for taking the time to leave a positive review! I will pass this onto our staff at Causeyside and they will be very happy to hear about the great feedback. Thanks Kirsty

Rated 5 out of 5 stars

Staff are amazing so helpful and…

Staff are amazing so helpful and nothing is any problem

December 17, 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Hello Seonaid, thank you for taking the time to leave a positive review! I will pass this onto our staff at Tannahill and they will be very happy to hear about the great feedback. Thanks Kirsty

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