AGS Movers Reviews 316

I'm moving from Thailand to Portugal. I'm delighghted by the service I got from AGS International Mover Bangkok. I thank them all especially Miss Saifon and Miss Nuttha as well as the Packing Team with their supervisor Mr Pichet and their colleague in
AGS Portugal, Antonio. They were all very helpful, efficient and professionnal. Thanks again guys.

Don’t use AGS / KHZ. You will just get trouble, they are not delivering the shipment, and it stays in their warehouse forever, and may get lost. I learned the hard way. I arranged an international move, prepaid, door-to-door, residence-to-residence from New York to Brussels, with another company, whose contact in Europe is AGS KHZ, in the Netherlands, for the last leg, for the customs clearance, and then the delivery to my residence. On January 6, Samantha from AGS KHZ emailed that she will be coordinating the move. But after the customs clearance was done, nothing has happened, just a total complete stop, and no delivery. My 23 boxes (personal effects) have been in the warehouse of AGS KHZ since January, more than two months now, and I cannot get from Samantha a date for the delivery. I have sent numerous emails asking when they can deliver my boxes to my residence in Brussels. They are giving me all kinds of vague excuses, such as that they have to wait for another shipment to fill the truck, but most of the time they just keep saying that they are “busy planning the move”, which does not make sense. They do not care. This is a nightmare. I fear now that my stuff gets lost, or stolen in their warehouse, and I am thinking about this every day, and when they will bring my boxes. Really bad and stressful experience, and I still don’t know how this nightmare will end, if everything/anything will arrive to my residence.

If you deserve the best then stay away.

Packing in Dubai was average. A few broken items due to packing. Parts were said to be in one box. many missing items. Communication from local office was poor. Arrival was a disaster. unloading was sloppy, unprofessional crew. I had to ask to unpack all boxes. when i confirmed with their boss the crew was angry and threw things onto the floor. took me three weeks to set up the house because of their disorderly unpacking. Broken items. Claims were non responsive at all. After service is horrible.

If you use their service I advise you to stay with them when they go to pack your boxes to avoid any disappearance of your personal belongings. Our own bed experience. More than ever this company is absent when you need to make complaints.
Pray not to have any disappointments during your move because you will be alone in front of your problems. Regarding their insurance, know that they will do everything not to reimburse you. Our car arrived scratched and the battery was dead, because they did not do the necessary to move it correctly. Really a very bad experience!!!

I moved from China to Italy in the summer 2020. I chose AGS because they were the most convenient shipping company and, considering their prices, I wasn't expecting much. Instead, I got an excellent service: all my stuff arrived on schedule and in perfect conditions (even the carton boxes still looked new!). While waiting for my shipment, I received plenty of updates and the final delivery from the Netherland to Italy was impeccable. Highly recommended.

No words to express my frustration with AGS.
My container shipped from Dubai on 16th Nov. 2021 to Abidjan and till 10th Jan 2021 the container not yet reached, while checking online, the container took two transshipment in two countries. The container took 3 weeks lying ideal in transhipment port. This service was on MSC shipping line. I had very BAD Experience with AGS company. I will not recommend anybody to use AGS service. The container is showing ETA Abidjan 22nd Jam after loading from transhipment port on 12th Jan but who know the container will skip loading again.

We shipped our stuff from Dubai to Seattle. They quoted us 2-3 months door to door. One month after we arrived into Seattle we found that the goods had not even departed Dubai. In total we are looking at 5 months to get our goods. This is completely unacceptable. DO NOT USE THIS COMPANY.

BAD, BAD, BAD experience.
2 years in a row that I have used AGS, and I do not recommend them at all, both in 2018 and 2020, my container arrived totally damaged, they are totally unprofessional, expensive and use cheap material to pack. I have moved so many times with other companies without having a single scratch on my furniture. AGS gave me the most terrible experience.

Do not touch with a barge pole! I recently arranged a local HK move and a HK to UK move with this bunch. I have moved many times in Asia, both internationally and locally. without doubt this company has been hands down the worst experience ever! It not great when your UK shipment arrives and your wedding crystal is broken (after 6 previous moves) and the local UK company unpacking were laughing about how bad everything had been packed. I won’t even mention about the local HK move.

At the beginning of September I booked AGS Movers to come and pack and move my stuff from my apartment in Prague on Oct. 1 because I was moving to Canada. Mrs. Hrozova confirmed the date in writing. A couple of days before I asked Mrs. Hrozova what time they were coming over. She called me to inform me that she had made a "mistake" and booked my move for Oct. 5--2 days after my departure from Prague. She said she'd try to get someone for Oct. 2, but she didn't get anyone. I found someone to be there to watch over the packing and moving on Oct. 5 and then she changed the date again to Oct. 6. This company and its employees are totally unprofessional and inconsiderate.

10 months on and still waiting for our claim !!!

Our move from Malaysia to UAE in June 2019 wasn't a smooth move liked our last 6 moves. Upon arrival of our shipment, we realised that we have lost items and damaged items. We even have items left in the country of origin warehouse! Although, those items that was left was eventually sorted and Cyril the Country Manager of AGS Malaysia did response promptly of our complain.
How could a company sent off our container as complete ??

But our dealing with Mobilitas is extremely dissapointing.

Upon arrival of our shipment in UAE, AGS crew took photos and notes to confirm the damaged items on their report.

This is our timeline:

19th August : Sent claim form for insured damaged items
7th October: Asking for updates of claim via AGS Malaysia
9th October: Was told mobilitas has sent us an email dated 29th August but they have sent it to the wrong email address
11th October: we contact MM/mobilitas with details and pictures of the damaged items
29th October: chased up MM/mobilitas as not heard from her
12th November: received email from MM/mobilitas asking for further informations of damaged items
14th November: we replied to MM/mobilitas queries
18th November: MM/mobilitas acknowledge receipt of email and wanting further information
20th November: we replied to MM/mobilitas queries
24th December: emailed MM/mobilitas for updates of our claim
14th January 20: sent another email to MM/mobilitas for updates of our claim
17th January 20: finally received a reply from MM/mobilitas asking for further information
20th January 20: we reply to MM/mobilitas at this point annoyed as she now wants an invoice of all the items that we are claiming for. Told her we have comply to the T&C of AGS. There is nothing on T&C that requires you to produce a proof of purchase when making a claim nor were we told prior to accepting the premiums.
24th February 20: emailed MM/mobilitas for updates
7th April 20: emailed MM/mobilitas again
9th April 20: received an email from MY/mobilitas, claiming they never received the photographs that was requested and even threatened to close our claim file if the photographs was not sent (excellence in customer service?.... not!)
14th April 20: Replied MY/mobiltas with the pictures and description as requested
28th April 20: chased MY/mobilitas for updates
2nd May 20: Noticed a different email address for MY/mobilitas. Resent email
4th May: email from MY/mobilias to say will check email and revert
16th June 20: sent another email asking for updates

Its 30th June and it looks like mobilitas has chosen to ignore us. My search for their complain department or their CEO contact has taken me to trust pilot. I am not surprised that we are not the only one here.

Extremely dissapointed, should have chosen their competitors instead!

After 15 years of expatriation, 7 international moves, AGS turns out to be the worst moving company I have been able to call on.

Very good at responding to your request for a quote and being friendly, until you pay for your entire move (since you have no choice), then the nightmare begins!

Customer service of incomparable mediocrity: do not respond to your emails, when you ask to be called back, they answer they are in a meeting and tell you that it is better to continue to exchange by email .... .......

The calculation of the volume to be transported:
1. The quote indicates an estimated volume to be revised after packing.
2. The quote must be paid in full before picking up the packages. So any downward error on this erroneous estimate should be accompanied by a reduction on the initial estimate, but as you are required to pay in full before removal. When you ask for a volume check, they believe that 1 m³ less is not a valid reason to revise your quote downward (but 1 m³ on a volume estimated at 5 m³ ... it still does 20% less volume !!!). They also argue that any m³ of volume started is billed. So that you have the proof of the cubage of your packages in the follow-up of the shipment. Therefore for a container of 33 m³ and 7 customers they can invoice a total of 40 m³ to their customers while paying only 33 m³ to the sea carrier or aerial for example !!!!! (and that's 7 m³ in their pocket)

Pretexting that they are not responsible for strikes by the staff of the port of Le Havre and it is a case of force majeure, they ask customers to pay "parking fees" while the customer is even less responsible for these facts : it is AGS which manages its logistics and which presents the containers in the middle of strikes and not the customer as far as I know …… This is not the consequences of a case of force majeure but of a logistics error.

Without forgetting also a request for reimbursement of a scan at French customs, which they invoice you, without having yet received the invoice themselves.

You understand: they charge you what they want! and are not responsible for anything

And the best for the end !!!!!! AGS threatens to not deliver, with the consequence of invoicing other additional storage costs at destination warehouse as long as you do not pay those additionnal fees which are only consequence of their total lack of organization in their logistics . Note that these so-called additional costs due to strikes will either be reimbursed or neutralized (CCI Le Havre).
And you can leave a message of dissatisfaction at the address starting with mrgoodmove. You will have no returns!

In conclusion: AVOID ABSOLUTELY !!!!

We have moved recently from Belgium to Middle East.
I highly appreciate hard work, friendly attitude of AGS team and prosessional approach to client.

If you want to have your items damaged or lost then I can highly recommend AGS.
Oh, and they really don't care despite many emails requesting an explanation.

Update: You will see that AGS has responded to my review stating that they would be in contact. To date, I have received no call, it's all a show!!!!!

I have heard of a waking dream. Unfortunately, my experience with AGS South Africa and Spain can only be classified as a nightmare. Ridiculous delays, opaque time lines, atrocious customer service and bullying employees have all compounded to make the AGS experience utterly horrendous. You deserve the best but receive the worst.

THE WORST MOVERS EVER!! This was the worst experience that we ever had with a moving company. 1) The crew did not have the equipment to break the seal of the container arriving (we had to ask a neighbor for the appropriate tools). 2) They team was so lazy and forced us to get a lift to go up one flight of stairs. They also stacked things anywhere (plats on top of light fixtures!!) and opened furniture boxes before they furniture was in the correct location and then dragged the furniture causing damage! 3) After 4 months they sent an invoice for additional charges that, due to the delay, our employer will not refund. THEY ARE THE WORSE!! BE AWARE DO NOT USE THEM!

Shame on this company, i'm French moving from Malaysia to France they cannot find my container ... 6000 euros paid no container after 3 months. Try to call AGS france no one call me back. GO AWAY FROM THIS COMPANY ....

For 5 months, as of today, AGS had been avoiding reimbursing for damaged items.
Damages were promptly documented by the delivery crew on September 11, 2019, the delivery day. Subsequently, the related communication with AGS was tardy, responses to our enquiries were delayed, evasive, several sounded less-than-professional.
In mid-October AGS staff claimed they didn’t see any emails related to the damages. In mid-November, as explanation for a subsequent month-long silence, we were told that the “insurer” had “outlook issues” and didn’t receive “some emails”. It was said that our case took “slightly longer” than usual, which, given public feedback from multiple customers is not true. Multiple requests to clarify expected resolution time-frame were ignored. Early December we were advised that our case was forwarded to “insurer”, who’d contact us. We were subsequently contacted by Mobilitas, which is AGS’s African subsidiary, and not insurer, to advise that our case was with them. After reaching out to Yannick Lothou, the head of AGS Singapore, we were assured that AGS is on the case. On Dec 24, over 3.5 months after the damages were documented and communicated to AGS, we were offered a nominal settlement (EUR 250). The amount was not paid. On January 31 ‘20 we were told “the wire transfer took place already but we are still waiting on the proof of payment which will no longer take many days”. We asked for the wire receipt and clarification on timing twice. AGS didn’t respond both times.
Thus, AGS charged us premium for the insurance product/service, but did not deliver. In fact, service delivery was consistently evaded. To illustrate, below are highlights of communication with AGS.
We would not recommend AGS services.

Sep 11: Damages were incurred, documented by the professional delivery crew, which we deemed to include all the details necessary to process insurance compensation.
Oct 14: Jasmine Tan/AGS – “I have missed the earlier email to send claim form. ☹”
Oct 16: AGS – “we will proceed to submit the claim to our insurer”
Nov 18: To AGS: Jasmine – it’s been over a month. How long does it normally take to have these settled, in your experience? AGS – “Please allow me to check and revert to you soon.”
Nov 19: To AGS: have not heard back from you on the question, how long do these matters take? AGS –this round it took slightly longer as our insurer – claim administrator faced some outlook issue that he did not receive some emails resulting some delays. However, all picked up now and back on track. You will receive an acknowledgement email within this week on the claim administrator handling your claim.
Nov 26: To AGS: Hi, Jasmine, no acknowledgement received the week you mentioned, or this week. Please, kindly advise when I should expect the damages to be settled. AGS – “I have just check with our insurer again. The acknowledgement should be out soon.”
Nov 27: To AGS: Jasmine, when we should expect this issue with damages to be settled, that was the question in the previous email. Jasmine/AGS – “…I am pushing our insurer on this. I will update you within this week.
Dec 3: Email from AGS/Mobilitas siting the name of the person assigned the claim processing file, Nathan Nlandu.
Dec 13: from AGS/Mobilitas – Dear Sir, acting on behalf of the insurers, …to proceed with the evaluation of the damages, would you please send us the pictures of all your broken items? To AGS/Mobilitas: “Everything was documented by the delivery crew and completed by Ms. Tan at AGS.
Dec 24: Settlement for nominal amount of EUR 250 (~25% of claims for insured items) offered by AGS/Mobilitas. The offer was executed.
Jan 28: No payment - we followed up with AGS
Jan 31: From AGS/Mobilitas: The wire transfer took place already but we are still waiting on the proof of payment which will no longer take many days.
Jan 31 and Feb 6: We asked for copy of the wire receipt and less vague timing. No response from AGS/Mobilitas.

We will regret forever our decision to appoint AGS to relocate our possessions from the UAE to South Africa.

Although the packing was OK, that's where the good work stopped.

Complete absence of information and updates. Mismanaged clearing in South Africa.

Delivered over 20 days late.

Disrespectful and ignorant staff. Argumentative sales man (Hashem).

Think very hard about appointing AGS to do your move!

Following my evaluation on Trust Pilot in November 2019, AGS Customer Service reacted (as you can see on Trust Pilot) and the same day as their post on Trust Pilot they informed me that I would be contacted by the competent staff. This did happen the next day. We agreed on a compensation which was very close to my original claim and on 29 November 2019 an AGS/MOBILITAS representative sent me an E-mail with the following text:

"Good day Sir,

Please find attached the reimbursement statement on behalf of our Insurers.
Kindly return this Discharge Letter duly dated and signed (with your clear and legible bank details) by scanning it and sending it by email.
Thank you."

I returned the discharge letter duly dated and signed with clear and legible bank details the following day (30 November). I requested confirmation of receipt of my e-mail.

Since 30 November - silence. A week ago I wrote again to the people working on my case (the representative and her superior) and asked if they could send me documentation that they had transferred the money, since I could not see that I have received any funds from AGS/Mobilitas in my bank account. Again I asked for confirmation of receipt of my E-mail. From the representative I got an automatic "out of office" response. From her superior - no answer and no "out of office" - only a confirmation from OUTLOOK that the mail had been delivered.

Now 7 weeks after AGS (almost) agreed to my claim and asked for my bank details and 7 weeks after I approved their proposal and submitted bank details, I have seen no money and I cannot get a confirmation that my E-mails are received (although they obviously are received - as documented both by the out-of-office message and by my Outlook which confirms that the E-mail has been delivered to their server.)

Added 20 January: This morning I have received two e-mail responses and a documentation that the money have been transferred last week. I confirm that I have received payment in my bank account this (Monday) morning. Thank you. I have changed the title of my evaluation correspondingly. I have retained my one star assessment as I find the process of compensation to be wholly unsatisfactory even if, as in this case, the outcome was satisfactory