My polartec jacket looks top quality and comfortable,unluckily it's a bit too short and as it's a promotion , I cannot make an exchange...125 euro is an amount of money, it's a pity
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I shopped several times with AGU. The products are fantastic, especially the bikingwaer. Delivery is very fast.
Great product. Please follow up this way. No cheap products from China, better own high quality Equipment for fair prices! Thanks a lot, I love your products!
Simple to select the product in the web store en Quick delivery.
Company details
Written by the company
Elke fietstocht vraagt om de juiste kleding of tassen. Al sinds 1966 stelt AGU elke collectie samen met speciaal oog voor techniek, comfort en uitstraling. Zorgvuldig ontwikkeld van hoogwaardige materialen. Of het nu om fiets- of regenkleding gaat, of om lichtgewicht fietstassen, AGU stuurt elke fietser met een goed gevoel op pad. Onder alle omstandigheden. Designed to feel good!
Contact info
Koraalstraat 1, 1812 RK, Alkmaar, Netherlands
- +31(0)24 - 8080124
- klantenservice@agu.nl
- agu.com
3.8
Great
193 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Warranty isn't honored
Bought some Agu glasses and used them as instructed. Cracked after only a few weeks of usage; any email asking for their support with warranty was answered with we can't help you. Rather frustrating that they don't want to help you, because they certainly could if they wanted to.
June 1, 2023
Unprompted review
Reply from AGU
Thank you for reaching out and sharing your concerns with us. I'm truly sorry to hear about your experience with our AGU glasses.
We highly value our customers' satisfaction and our aim is to always provide the best possible service. Your feedback is very important to us as we are constantly striving to improve our customer service.
In this instance, I'm sorry that we've not met your expectations. I understand that this situation must be frustrating and I would like to extend our sincerest apologies.
Please contact them at klantenservice@agu.nl or call +31 85 484 47 28. Please provide them with all the necessary information, including the purchase date, ordernumber, where you bought the glasses, model of the glasses and the issue you are experiencing. This will help to expedite the process and solve your issue as quickly as possible.
Thank you for your understanding and patience in this matter. We really appreciate your feedback and we hope that we can resolve your issue to your satisfaction.
Best regards,
Tim
I got a pair of AGU Bold anti-fog…
I got a pair of AGU Bold anti-fog glasses for Christmas, and after only two days, the came a crack in the side, and after a month the side fell off because the hole for the screw was too small. Så it was under pressure.
January 26, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.