Best padel seats switched to worst
Unfortunately, I am not happy with the treatment received from Decathlon Premier Padel Rotterdam P1.
I bought the most expensive tickets several months in advance, as I wanted to go on a trip with my son just the two of us for the first time and as he is really into padel. Finals day, flight from Sweden, hotel, dinner out, etc. We got row 5, in the middle of the long end, almost as near the net one can be. Tickets were released 2 days before the finals day. As seen, completely other seats were on the tickets. Customer service responds that I can just sell the tickets if I am not content. I could not in my wildest dreams think this was a real answer, it must have been AI and some misunderstanding. We would solve it when there in person. So, fast forward to entering the arena, after explaining the situation to the responsible staff, I was told they had made a mistake and our seats did not exist. Instead, we had to accept the new dedicated seats or another dedicated section. I was not allowed to speak to the manager. I was told we had no choice, and that the new seats were as good. That was not entirely true, as we were placed in second furthest back row on the short side of the court. Instead of 10 meters from the long side of the court, perhaps 50 meters from the short end. The other section was the same distance but in a corner of the arena A top notch plan for my son, and paying a high amount for trip, hotel, food, tickets, to give him the best seats as a one in a lifetime experience, was taken from us. This was disappointing. And the treatment from the staff was not caring or accommodating, rather dominant and defensive. I think I should at least get the money back of the tickets. But more importantly they should not try to get away with this kind of treatment of customers. It is rude and disrespectful.
How can this be addressed? #premierpadel
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