Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possi... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
A perfect Service every time! We have been with AID Fuels for a number of years and have always found them to be caring, polite and in tune with how oil prices are affecting us. The lady on the pho... See more
Company replied
Thank you Emily for your help with my heating fuel order, very much appreciated. First time I have called AID Fuels and ordered 500 ltrs of heating oil delivery in 5 days and very happy with price. Wo... See more
Company replied
Had an emergency clean out of my oil tank and had 0 fuel left, on the coldest weekend of the year (so far) James at Aidfuel did everything he could to get me something out next day, thankfully he deli... See more
Company replied
Company details
- Fuel Supplier
- Diesel Fuel Supplier
- Energy Supplier
- Green Energy Supplier
- Heating Oil Supplier
- Boiler and Heating Service
About AID Fuel Oils
Written by the company
SIMPLE, QUICK & EFFICIENT FUEL OIL ORDERING
As a valued domestic customer, you can benefit from our quick quote ordering system, which provides you with a quote in just seconds. Plus, you can easily schedule your order for a time that works best for you.
Our friendly and knowledgeable customer care team is ready to assist you with your orders and any questions you may have over the phone.
To ensure you're always in the loop, we'll keep you updated throughout the entire process, letting you know exactly when and where your heating oil will be delivered. Your comfort and convenience are our top priorities!
COMPETITIVELY PRICED FUEL OIL
By buying fuel directly in large quantities from the UK's largest inland oil depot, we're able to pass the savings directly to you, our valued customers. This means you can enjoy lower prices and better value every time you fill up.
RELIABLE DELIVERY
We recognize how crucial it is for you to receive your deliveries on time, even in difficult circumstances. That’s why we continuously invest in our advanced tanker fleet, ensuring that we can meet your needs reliably, even during peak demand periods. You can count on us to deliver the quality service you expect.
About AID Fuel Oils Group
Written by the company
- Committed to keeping your home or business warm
- From our beginnings in 1971, AID Fuel Oils has evolved to accommodate our changing customer base. Our aim is simple; to provide homes and businesses with an efficient heating, refuelling and lubricant solution. Between the AID Fuel Oils, AID Fuel Cards, and AID Lubricants brands, we fulfil our customer's needs using the same founding principles that have helped the brand grow over the last 48 years. Our customers are right to expect more from their fuel and lubricant provider, that's why we operate in a competitive, transparent and reliable manner. We understand that no two jobs are the same. That's why we are proud of our efficiency and flexibility to ensure that we are able to meet our customers’ demands time and time again.
Reliable deliveries and outstanding customer service
Heating oil deliveries when you need it most
AID Fuel Oils Group deliver bulk fuels via our dedicated fleet of tankers throughout the Staffordshire, Shropshire, Derbyshire, Leicestershire, Warwickshire and West Midlands areas. Regardless of whether you live in the middle of a village or down a narrow country lane, we have a vehicle that can supply you with domestic, agricultural and commercial fuels to keep you moving.
Contact info
Cocksparrow Lane, WS12 4PB, Cannock, United Kingdom
- 01543 506117
- fuels@aidfuels.co.uk
- aidfuels.co.uk
4.8
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Experience
Generally good but this time AID did not advise the night before (as promised) when they would be delivering. As result access and tank not set up as needed. The driver did deal with this well but it was an unnecessary hiatus.
April 16, 2026
Great customer service
Great customer service. They keep records of orders and ensure I get the same again when I reorder.
April 14, 2026
Reply from AID Fuel Oils
Dear Mr Abbott,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that our team have been able to keep accurate records of your orders and provide consistent service when you reorder. We always strive to offer great customer service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Margaret,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Very accommodating during this…
Very accommodating during this difficult period. Helpful & courteous always.
April 13, 2026
Reply from AID Fuel Oils
Dear Mrs Robathan-Field,
Thank you for your 5 star review. We’re glad to hear that we were accommodating and that our team were helpful and courteous. We always strive to provide a friendly and helpful service, so it’s great to hear this positive feedback. We look forward to delivering to them again.
Kind regards,
The AID Fuel Oils team
Delivered heating fuel promptly exactly…
Delivered heating fuel promptly exactly when they said they would. Polite tidy drivers.
March 25, 2026
Reply from AID Fuel Oils
Dear Jackie,
Thank you for your 5 star review. We're glad to hear that your fuel was delivered within the promised time frame and that our drivers were polite and tidy. We always strive to offer a reliable service, so it’s great to hear that you’re happy with the service you received. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
friendly & helpful
April 13, 2026
Reply from AID Fuel Oils
Dear Alan,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a friendly service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Great service
Great service, up to date details on expected delivery times & dates always received
Polite & helpful staff too
March 24, 2026
Reply from AID Fuel Oils
Dear Mrs Jenner,
Thank you for your 5 star review. We're glad to hear that you appreciate our up-to-date delivery information and find our staff polite and helpful. We always strive to provide an excellent service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Keith,
Thank you for your 5-star review. We’re really pleased to hear you found our customer service excellent and efficient — that’s exactly what we aim to deliver every time.
We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
The AID Fuels Team
Great Service after Easter Weekend
Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possible to get us back up and running.
The employee was James Whitehouse! Very professional and helpful
April 7, 2026
Reply from AID Fuel Oils
Thank you for your fantastic 5-star review. We’re really pleased we could help get things sorted quickly for you after the Easter weekend; running out of oil is never ideal!
It’s great to hear that James was able to assist straight away and provide the level of service you needed. We’ll be sure to pass your kind comments on to him.
Thank you for choosing AID Fuels. We appreciate your support.
Kind regards,
The AID Fuels Team
Spoke to two colleagues separately and…
Spoke to two colleagues separately and both were knowledgeable and helpful. Thanks
March 31, 2026
Reply from AID Fuel Oils
Dear Mr Phillips,
Thank you for your 5 star review. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received. We’ll be sure to pass this on to the team.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Julia,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you were happy with the service and will be sure to pass on your positive feedback to the driver.
Kind regards,
The AID Fuel Oils team
Have been a customer for many years
Have been a customer for many years, Costings and service very good
March 30, 2026
Reply from AID Fuel Oils
Thank you for your review and for being a customer for so many years. We really do appreciate your continued support. It’s great to hear you’re happy with both our pricing and service.
If there’s anything we can do to make your next experience a five-star one, we’d love to hear your feedback.
Best wishes,
The AID Fuels Team
Friendly staff, & great service
The friendly staff at AID Fuel Oils gave me great advice regarding the current situation in the Gulf, and the company delivered my order really quickly.
Brilliant service.
March 26, 2026
Reply from AID Fuel Oils
Dear Paul,
Thank you for your 5 star review. We're glad our advice was helpful during this time and that your order was delivered promptly. We always strive to provide a reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
The staff were helpful on the phone…
The staff were helpful on the phone when I ordered yesterday and the fuel has been delivered today. A very good service.
March 26, 2026
Reply from AID Fuel Oils
Dear Miss Wareing,
Thank you for your 5 star review. We're glad to hear that our team were helpful when placing your order and that your fuel was delivered promptly. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Delightful helpful staff
Delightful helpful staff. I was very impressed with the service I received today
March 27, 2026
Reply from AID Fuel Oils
Dear Judith,
Thank you for your 5 star review. We’re glad to hear that our helpful staff made a great impression and that you received excellent service. We always strive to provide great customer service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Very good efficient service and most…
Very good efficient service and most competitive price.
March 26, 2026
Reply from AID Fuel Oils
Dear Kevin,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a reliable service at competitive prices, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Mike,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received.
Kind regards,
The AID Fuel Oils team
Service great price due to world prices 150% higher than previous price .
Service great price
March 9, 2026
Reply from AID Fuel Oils
Thank you for your review, we’re really pleased to hear you were happy with the service.
We completely understand your comments around pricing. As you mentioned, global market conditions have had a significant impact on fuel prices recently, and unfortunately, this is something affecting the whole industry. We always do our best to keep our prices as fair and competitive as possible during these periods.
We really appreciate your feedback and your support. Thank you for choosing AID Fuels.
Kind regards,
The AID Fuels team
A perfect Service every time!
A perfect Service every time!
We have been with AID Fuels for a number of years and have always found them to be caring, polite and in tune with how oil prices are affecting us. The lady on the phone took time to help me navigate a deal we could afford and it was very much appreciated.
Many thanks AID for all your hard work and understanding.
March 23, 2026
Reply from AID Fuel Oils
Dear Carol,
Thank you for your 5 star review. We appreciate your loyalty over the years and we’re pleased to hear our team have consistently provided a caring and polite service and that we’ve been able to help you navigate pricing concerns. We always strive to provide an excellent and reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Disgusted
After coming home from hospital and having to pay nearly three time the previous price for less than half a tank, to say upset is an understatement.. disgusted. I'm afraid that's where my loyalty ends.
March 9, 2026
Reply from AID Fuel Oils
Hi Marie,
Thank you for your feedback. We’re very sorry to hear how upsetting this has been, especially at what sounds like a difficult time for you.
We completely understand how concerning the recent price changes have been. Heating oil prices are influenced by the global market and can change very quickly, particularly during periods of international instability. Recently, global supply disruption and conflict have caused significant increases across the industry, which unfortunately impacts all suppliers and customers alike.
We always aim to keep our pricing fair and transparent at the point of order so customers can make the decision that’s right for them.
We’re sorry to hear this has affected your experience with us, and we do appreciate you taking the time to share your feedback.
Kind regards,
The AID Fuels Team
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