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Not exactly a review more of a question for JET STAR who uses this company for their travel insurance.
WHY? would a large company like Jet Star tarnish their reputation by using them, i was looking for travel insurance but after reading these reviews i will look elsewhere.
Thank God for TRUST PILOT.
Regards. Graeme
My bought three skipass in italy with insurance for five days. there was one day ski closure and ı asked my money back. Despite several mails with attached documents ı could not reach anything - no answer no reimbursement was provided
I am obbligate to give 1 star if It was possibile I must give zero star. It Is the wrost ansurance Company in all the world . I had a very bad experience with them . Diffidate from this company . I suggest to avoid this AIG Company .
Best regards to everybody
I spoke with several agents over the last year to refuse to convert my policy once it expired this month. Without my authorization, a charge of $630.59 was taken out of my account. I call to surrender this policy several The original payment was $36.07. After speaking with 3 agents to end this policy at the end of the $36.07, no one complied. They obviously take advantage of the elderly because I am a senior citizen. I spoke with one of your agents who called herself Dee who tried to blame me for the charge for setting up autopay almost 20 years ago. She says it will take 10 days to reimburse me. The charge is pending. It should be immediately reversed! Another one of your agents lied about helping me today. He was busy trying to compile quotes for alternative policies. This company performs in ways that are outrageous!
My partner has a car through Arval, which he had an accident in early December. This was towed into storage and then handed over to FMG. This car is currently still sat in storage with no end in sight and no garage assigned to it to get it repaired. He's called every few days for no updates. The one time he called them they told him they had moved it from one storage location to another, the next time he called they asked whether it was still at his home address which it hadn't been since the accident, they don't seem to know where the car is, what's wrong with it, which garage will fix it or any end in sight as to when it will be fixed.
He needs his car fixed, and no one wants to contact him or speak to him about it. I've messaged FMG on linked in, and messaged your Managing Director Claire Owens. He is still paying for the car monthly even though he hasn't received a courtesy car or a deadline of when the car will be fixed. He could be paying for it for months!
I was over one hour in line for customer support, they just forwarded me to different departments without helping. In the end I got no response.
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