Missed a called and realized it was- over a month later. Katherine was super understanding and explained the reason she had called. Confirmed information and when I requested to have our itemized cove... See more
Company replied
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See what reviewers are saying
I had missed a call from our home insurance company and I returned the call. It was Katherine who had called. I was a bit nervous as we have had a few unfortunate calls from another company in the... See more
Company replied
I called the office when I realized that I hadn’t returned a previous call from them. I had two deaths in my family back to back and never returned their call for weeks. Katherine was very understandi... See more
Company replied
I had a great experience working with Katherine Nolen at American Integrity Insurance Group. She was incredibly helpful, patient, and easy to talk to. She made sure I understood everything and went ab... See more
Company replied
Company details
Written by the company
American Integrity Insurance is committed to providing homeowners in Florida, Georgia, North Carolina, and South Carolina with sound, comprehensive insurance coverage and an extraordinary customer experience. We strive to be a valued partner to our policyholders, agents, and community. We offer traditional and high value homeowners insurance, condo insurance, and the special coverage required for vacant homes, and policies designed for those who need less coverage or are renting out their home. We also offer extra protection, including flood insurance, watercraft insurance, and golf cart insurance as well as identity theft and equipment breakdown coverage, to help address a broad range of needs facing homeowners today.
Contact info
3000 Bayport Drive, Suite 500, 33607, Tampa, United States
- 866-968-8390
- contact@aii.com
- aii.com
4.5
Excellent
105 reviews
Hasn’t replied to negative reviews
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Major communication gap
AI insurance is not out there for the best interest of their clients. Poor communication leaving the customer blind in all aspects.
September 29, 2016
Reply from American Integrity Insurance Group
We apologize that our communication did not meet your expectations. American Integrity strives to provide superior service, and we are grateful for your comments. We will keep your feedback in mind as we continue to assess and enhance our processes and procedures. Thank you for taking time to share your thoughts with us.
Easy to work with during a time of stress
Thank you for being very fair with my claim. We were out of town when water damage occurred and the claims adjuster, William Strickling, was extremely helpful and excellent with communication.
He returned emails and calls on a timely basis. Thank you for all your help with our claim. I will recommend your company.
September 29, 2016
No communication between Estimator and vendors,
August 4, 2016 - September26,2016 I have lived in Florida 56 years,owned 5 homes .Have been insured by 2 Insurance Companies! Paid my premiums on time every year since owning my first home in 1972! Roof leaked due to bad ( dead valley) roofing terminology, damaged ceiling in bathroom as a result. Called my insurance company. Adjuster called ,sent service master out , dehumidifier and large fan in bathroom and hall to dry out moisture .Two days past , Equipment removed, no tarp installed ,rain storm on August 8,2016 .roof leaks again. Call adjuster ,did they tarp roof??? I said no!! vendor returns tarp roof incorrectly. Finally after a comedy of errors the second vendor tarps the roof correctly. I could get more detailed but it is pointless, other than feeling unimportant and JERKED around. The second Vendor Sky Restoration did a fine job after we hired a roofer to repair the leak in our roof. Enough said. I hope the adjuster at American Integrity Insurance Company has better success when his roof LEAKS, TOM MAINVILLE. PS .This was not a Hurricane.
September 29, 2016
Reply from American Integrity Insurance Group
Mr. Mainville, we are sorry that your claims experience did not get off to a good start. We are grateful for your business and regret to hear that you felt anything other than valued by us. We strive to continually improve the service we provide, and will use your feedback to enhance and improve our processes. Thank you for taking time to share your comments with us.
Horrible customer service
I have yet to receive a call back in regards to my claim. I've called the adjuster 3 times now in a week and a half and can not get him on the phone or receive a call back. Last time I spoke to the operator she attempted to put me in touch with the manager of the department and they wouldn't even take my call. I've been a customer for 8 years now and can't even recieve information on the status of my claim.
September 29, 2016
Reply from American Integrity Insurance Group
John, we apologize for your claims experience so far, and that you have not received timely updates about your claim. We will have a member of our claims team contact you quickly to discuss your claim. Thank you for reaching out to us. We appreciate your business and greatly appreciate your feedback.
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