I had an issue with my 5 year old AIMS Inverter (Model No: PICOGLF30W24V120VR) where the AIMS would no longer kick into charging the batteries when the generator was running. Within 24hrs., another... See more
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See what reviewers are saying
Had a malfunctioning temperature sender in my lithium battery. They sent me a new sender and harness within a few days and talked me through the installation over the phone. Angel did a great job of c... See more
K. Gaines 5/28/2025 I am unfamiliar with solar system technology. I bought a 100Amp charge controller from Aims Power. I called for technical assistance. Angel has been very helpful and professional... See more
I asked a question on their website Sunday afternoon. Rereading my question, I didn't phrase it very well. Nevertheless, I got a clear, concise answer today (same business day). Great service! I di... See more
Company details
Written by the company
At AIMS Power, we’re passionate about designing and developing reliable off-grid and renewable energy solutions that power homes, vehicles, businesses, and remote operations around the world. With nearly three decades of experience in the power solutions industry, we’ve built a reputation for innovation, quality, and customer-focused service. Our product line includes more than 300 different solutions, ranging from DC to AC inverters, solar panels, deep-cycle batteries, and solar charge controllers to certified UL-standard products, cables, fuse kits, portable generators, and more. Whether customers are building a complete off-grid system or simply need dependable backup power, AIMS Power offers the components and expertise to make it happen. What truly sets us apart is our unwavering commitment to our customers. We deliver products of exceptional quality backed by knowledgeable support and service, always putting our customers’ needs first. Over the years, our product lineup has expanded to include inverter chargers, batteries, cables, solar panels, solar charge controllers, solar kits, lithium battery solutions, and many other power system components designed for durability and performance in demanding environments. Today, AIMS Power proudly supports a wide range of markets including emergency response and disaster preparedness, RV and overlanding power systems, vehicle upfitters, solar installers, and DIY enthusiasts building their own off-grid or backup power systems. Our products are designed to provide dependable power wherever it’s needed—whether on the road, at home, in the field, or completely off the grid. If you’re looking for the right inverter, backup power system, or off-grid solution for your needs, the AIMS Power team is ready to help you find the perfect fit. Leaders in Design… The Custom Experience AIMS Power has flourished through a strong dedication to designing inventory for off-grid power systems that meet the real-world needs, timelines, and cost requirements of customers. By working closely with partners, manufacturers, installers, and end users, we continuously develop innovative products that solve challenges across the power industry. While many larger companies have narrowed their product lines, AIMS Power has expanded its offerings to serve professionals and customers who need flexible solutions and customized designs to keep pace with industry changes.
Contact info
9550 Gateway Dr, 89521, Reno, United States
- 775-359-6703
- sales@aimscorp.net
- aimscorp.net
AIMS Power - Leader in Off Grid Power
4.8
Excellent
270 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Awesome Support!
I reached out this morning for an issue with my 24v Inverter/Charger and Sky responded with the solution before lunch. Such a huge relief when a company supports their products. Thank you!!
May 9, 2023
Unprompted review
I had an issue with my solar charge…
I had an issue with my solar charge controller. I sent an email to the tech department and next morning, i had the answer i was looking for. Great customer service, very appreciated
April 25, 2023
Unprompted review
Exceptional Customer Support
Due to user error, I had an issue with my AIMS inverter/charger. The tech support at AIMS was incredibly responsive and walked me through troubleshooting until I discovered the error on my end. I have emailed other companies for tech support and never received responses, AIMS was responding within minutes and repeatedly over a period of a few days until the problem was solved. Truly exceptional customer support from Sky McDermont, and the entire AIMS tech support team.
March 30, 2023
Unprompted review
Great response and in a timely manor
March 17, 2023
Unprompted review
Prompt shipping/super responsive
Prompt shipping. Needed to get a little tech support via email-super responsive and friendly. Would highly recommend!
March 13, 2023
Unprompted review
The support is exceptional
The support is exceptional. Andrew took the time to understand my power needs and my system design. He provided simple, clear and specific details to help me finalize and qc my battery power design. Very promptly as well.
January 11, 2023
Unprompted review
Excellent support
Excellent support. Fast responses, clear explanations.
January 10, 2023
Unprompted review
Excellent communication
Excellent communication. Jay was great to work with, had problem solved and shipped out in one day. Would definitely recommend AIMS Power to friends and family
October 26, 2022
Unprompted review
Excellent service
I'm updating my previous review. My earlier dissatisfaction with a service request has been resolved by excellent service from tech support engineer Andrew Frey. Big thanks to Andrew for righting a wrong, and quickly diagnosing and repairing my inverter unit. My faith in AIMS Power has been fully restored.
November 4, 2022
Unprompted review
Worst customer service of any company I…
Worst customer service of any company I have ever dealt with. Jay Jones in Tech Support has been trained to ensure that their inferior inverter generator products are never subject to being refunded. My generator had less than 200 hours and quit running after 30 minutes after I started it for it's monthly maintenance run. His canned claim was that it was exposed to water and it was my fault it stopped running. Before the month it stopped running, it took at least thirty minutes for it start running after cranking it and recharging the battery several times. Aims products are an inferior design and their customer serivice is worse. STAY AWAY!!!
September 13, 2022
Unprompted review
Reply from AIMS Power
Thank you for sharing your experience. While we understand your aggravation, we disagree with your characterization of our product and service. You never reached out to us about the issue you claim from before the damage occurred. So we never had a chance to assist you in troubleshooting and correcting that problem. The only problem brought to us was the one caused by water damage to the unit while in your control. Unfortunately, the damage caused by the water voided your warranty for this unit. We are sorry that you are unhappy with the resolution of this matter.
I have a AIMS power 24 volt 3000 watt…
I have a AIMS power 24 volt 3000 watt inverter/charger that I have been using since May 2020. Inverter stopped working on power saver mode (still works in regular mode). Also charger has stopped working totally. I realize this inverter is no longer under warranty, but I went to their website and wrote to them for advice or options available to me. No response at all. When I replace ths inverter, it will NOT be with another one from AIMS.
August 24, 2022
Unprompted review
Reply from AIMS Power
Thank you for taking the time to leave a review. We found your email was stuck in our email quarantine system. I believe you have received a response from us on August 24th. Thank you for bringing this to our attention.
They will not stand behind their…
They will not stand behind their product. Inverter charger quit working they said my dip switches where in the wrong position. All my appliances worked before the issue happened. So no warranty. The manual says the only switch that needs to be specifc is the hertz sw4
August 23, 2022
Unprompted review
Reply from AIMS Power
Thank you for sharing your experience. We do stand behind our product. However, in addition to the dip switches you noted your inverter was also damaged by extreme overload. Overloading the rated capacity of the inverter does void the warranty. We are sorry that you are unhappy with the resolution of this situation.
Jay Jones provided absolutely…
Jay Jones provided absolutely invaluable technical advice to help my husband install an AIMS inverter. He was kind, polite, and very patient as he instructed via telephone walk through. He knew inverter was invaluable to our daughter’s business and he made the commitment to get the job done. He is an outstanding employee and soul!
August 2, 2022
Unprompted review
Jay in technical is an absolute rock…
Jay in technical is an absolute rock star and should be commended for his expertise and customer service and desire to help your customers get it right.
July 29, 2022
Unprompted review
Thanks, Jay.
Had a question regarding wiring. The technician sent me a diagram and cleared it up for me. Thanks, Jay.
July 22, 2022
Unprompted review
Tell me more about the Dip switches …
My questions to Andrew were addressed in a timely manner, clearly and effectively to aid in the addition of an AC distribution panel in my van.
My Aims inverter is a great asset along with stellar support!
July 19, 2022
Unprompted review
Aims support took good care of me when…
Aims support took good care of me when I waited to hook up my $2000 high tech inverter till the warranty was long expired. The inverter didn't work, I paid for shipping and it came back working correctly. That was in 2012 and today they gave me good advice on adding another solar panel. These guys are great!
July 8, 2022
Unprompted review
Thanks Jay for the quick response
Thanks Jay for the quick response. Your great to work with Dave
June 27, 2022
Unprompted review
Reply from AIMS Power
Thank you for leaving this kind review!
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