AIMS Industrial Supplies Reviews 1,351

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... See more

Company replied

Rated 5 out of 5 stars

Always a quality headlamp, I brought one almost 3 years ago just to have the button stop working after having put it through some harsh conditions, dropping it from heights, submerged in high alkaline... See more

Rated 5 out of 5 stars

No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... See more

Rated 4 out of 5 stars

Excellent communication and knowledgeable staff, great range of stock, fast shipping. Only problem I have noted is that they sometimes charge far too much for postage. I recently purchased a few small... See more

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4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 3 out of 5 stars

I called ahead to make sure the product…

I called ahead to make sure the product I wanted was in stock, I was told it was coming in within a week.
Didn't receive product for 3 weeks.
Product was fine, customer service was polite but really late

Thanks

June 18, 2024
AIMS Industrial Supplies logo

Reply from AIMS Industrial Supplies

Hi Nick,
Thank you for bringing this to our attention, and we apologise for all the inconvenience caused.
Rest assured, we take your feedback seriously and will address the issues with our team.
Despite the delay, I'm glad you had a good experience with our Customer Service team.
If you need anything else or have any further concerns, please don't hesitate to reach out to us directly.
Thank you for your understanding.

Rated 5 out of 5 stars

FIRSTLY YOU HAD THE PRODUCT WE…

FIRSTLY YOU HAD THE PRODUCT WE REQUIRED,
SECONDLY, THE APPLICATION OF THIS PART KEPT THE COST DOWN IN A SERVICE RELATED AUTOMOTIVE FIELD.
THIRDLY, THE PART WAS AVAILABLE IN AUSTRALIA, AND WAS SUPPLIED WITHOUT DELAY

June 18, 2024
Rated 2 out of 5 stars

very slow postage

very slow postage, took about 3 weeks to delivery.

June 17, 2024
AIMS Industrial Supplies logo

Reply from AIMS Industrial Supplies

Hi Bell,
Thank you for your time in providing feedback.
We've encountered some unexpected hiccups with our stock, which has unfortunately led to delays in processing orders.
We sincerely apologise for the inconvenience caused.
Please rest assured that we are actively working to improve our processes to prevent such delays in the future.
If there's anything else I can assist you with or if you have further concerns, please don't hesitate to let us know.

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