Bulgaria Air България Ер Reviews 

J'ai payé 2 fois mon baggage en soute. I paid twice my luggage cost. They ask to repay for my luggage in the airport. Since then I try to get a reimbursement. They just ignore my messages. I receive an automatique message in Bulgarian that I cannot understand. To not trust this company

Absolutely awful service. They are no where helpful. I had a flight booked originally on the 2nd of February 2022. I asked a few days before the flight if it was going to happen they said yes. It was cancelled and they offered my money back or to reschedule the flight for the 05/02/2022 to which I said yes re-schedule it. I receive an email with my ticket. On the day of the flight they said I was in the system but not on the plane???after which they told me to go and ask a help desk located in the airport. They said i cannot board the plane, and that the only way for me to fly on the day is to buy a new ticket, and the money to the newly bought ticket would be returned. I sent e-mails pictures of boarding passes and they said it would take them 2 months to process my issue. 10 months later I did not receive any answer so I emailed them. They returned the money for the first flight which was 150lev cheaper. The money I got refunded was not even the full amount! People are struggling to make ends meet and they don’t even bother to fix your issue and in the end they return not even the full amount of money. Absolutely unbelievable! I would never recommend flying with them, super unprofessional!

Ive used BG Air a few dozen times now. While the Customer Support people are usually very polite, this company never ceases to disappoint me on multiple levels:
1. In general the website UX is ancient and doesnt work reliably
- lack of modern payment methods,
- forcing unnecessary information from you (obligatory passport number while you can buy the exact same ticket from a reseller without this - only company that REQUIRES IT),
- website blocking and erroring out needing a refresh
- not working loyalty program, no flight history, no overview of points, no clear discount perks (contradictory info sent by email and website)
- "404 error" or "Request-URI Too Long" on the "webshop" in 25% of my interactions

2. ZERO flexibility. Recently tried changing the return leg of a flight which by policy is 70EUR + fare difference. Was quoted a price almost double the new ticket - no way this was calculated using their own formula. 5 emails later asking for a breakdown i was literally told - "We dont know why, its the system". Ended up doing a no show and booking a new ticket as it was the cheapest option. Completely ridiculous.

Terrible service- hidden costs, long lines for checkin without the option to do it online, delay in flight and literally no space on the airplane- seat was half the size of the normal one. And all of the above for a very expensive ticket.

The worst airline one can choose. Their T&C are made to defend only their own interest. Their support center is unreachable. They claim to respond to emails in one working day - this is crap. Value yourself - don’t fly with them.

Not the best flight option, but the cost justifies a lot.

The check-in staff is very moody and unfriendly. Will avoid the company in the future.

This company must be sued. Waiting for my aunt to arrive from Paris. They should've been here already but no...2 hrs delay, no info, 2nd flight is also with a delay. Bulgaria air...do you like treating your customers as if they're one big NOTHING? DO YOU EVEN CARE? I believe people pay you enough money for flights. At least make it comfortable...get you stuff together...

We had booked a flight for June 1 from Sofia to Berlin. Because of Covid-19 restrictions we had to cancel. We were promised a refund but that it would take a little time. Well, we still don't have it and the airline no longer responds. One more airline to avoid if possible.

It is unfortunate to say but even low-budget companies like RyanAir and WizzAir appear to be better and caring more about their customers than Bulgaria Air. I am exceptionally disappointed with the way Bulgaria Air handled the pandemic situation in such times of uncertainty! While all other airlines acted responsibly and cancelled their flights to and from destinations that are under lockdown making sure they contacted their customers keeping them informed, Bulgaria Air did not make an effort to contact us in any way to let us know of our options while our flight remained on schedule! Bulgaria Air decided to respond to the COVID-19 situation by "running flights" during times when everybody was either forbidden or strongly advised not to fly, sparking confusion and chaos amongst people. All this on the expense of passengers. I think Bulgaria Air's response was largely unacceptable and it is about time they start complying with common regulations.

We are now exhausted trying to at least change our flights but with no luck so far. We have tried to email them more than 10 times and called them more than 200 times (no exaggeration) but their customer service is essentially non-existent. The few times we managed to get through there was always a problem and they could not solve the issue right away and we had to call again when finally one lady advised that we not only cannot change the flights but we have to even pay some kind of 'no show fee' even though we have been trying to contact them forever. This was her response after 2 of her other colleagues before that actually said that it is possible to change the flights we only had to call again in another time due to problems with the system.... Unbelievable! As I said right at the start - AVOID AT ANY COST.

Very good experience.
Easy to change any flight or date for 50 euros.
Call-center answers very quickly.
Best food.

Avoid by all means. Denied boarding due to overbooked flight. NO compensation whatsoever, NO response from the company to multiple emails, or to complaints filed in their online system. Hotline admits this should not have happend, but does not feel responsible and redirects you to the complaints desk. Since the company operates under a legal system that is stuck somewhere between inefficient and non-existent, you can forget about your EU passenger rights. They are not enforceable in the country because the company cannot even be bothered to respond to the national regulator. I leave it up to you to imagine what the general quality of services, or in fact the safety of that carrier might be...

Bad experience.
Pilot couldn’t land the first time and retried and didn’t even give us information.

Having just came back from vacation with Bulgaria Air, im going to warn everyone I know about them.
First off we arrive in the airport, and the minute we have to start boarding, we get told plane i delayed for 5 hours. We get zero explanation or information from anyone, even the information desk had no idea.
After the first 2 hours they made sure everyone got something to eat/drink. A bottle of water, a dry bread and 2 slices of cucumber, and a cracker.
Then we got further delayed for an hour, still no information.
Finally in the airplane about an hour in, our 14 year old kid got sick, and vomitted all over himself and his seat, no vomit emergency bags anywhere.. had to ask the stewards over and over to bring bags, franticly trying to clean up the mess there was no assistance besides a few handy wipes from the personel, who all 3 of them, left the cabin while all this was going on and went in front of the plane with closed curtains. No assistance at all.

You get what you pay for, but I wouldnt travel for free with this terrible company.

I have been a frequent customer of Bulgaria air..usually quite happy until the last month when the flight had almost 4 hours delay on the flight which should last about 45 minutes, thanks to that I nearly missed my connection flight, was not able to check in my luggage as the gate was closed which caused that all the fluids such as parfumes, sun creams, in the luggage had to be thrown away (value around 150euros) and had to pay another 60 euros to have that luggage taken for the other connection flight. Since according the EU law I should get a 250eur refund for such a delay, I contacted Bulgaria air twice, however they did not get back to me, so going to leave this matter with a lawyer.
The delay can happen time to time, however really very disappointed with the approach of the airline.

Absolutely avoid that company! Poor service, poor food or no food and REALLY expensive prices... NEVER AGAIN!