I was always on whats appa nd also to direct me in lisbon google map was not eating my full data, and becaus e it was the first time i used airalo i am sure i have note even used my whole data being... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Connectivity allows me to use the navigation apps to drive vehicles in European countries. Sometimes there are areas where service drops out.
We’ve used AIRALO in several countries around the world with no issues. If you’re struggling to figure it out they have great customer care. Also a video online to show you what you’re doing wrong is... See more
Company replied
I am now onto my tenth Airalo esim. From Europe to Japan to New Zealand to South America. Simple purchase and setup, completed before I leave. On arrival, airplane mode off, use esim on. By the time t... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Travel Aggregator
About Airalo
Written by the company
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.
What is an eSIM?
An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.
Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.
What is an Airalo eSIM plan?
An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations. You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days. Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!
How does it work?
- Install the Airalo app.
- Purchase an eSIM plan for your travel destination.
- Install the eSIM.
- Turn on your eSIM and connect to the internet upon arrival.
Airalo eSIMs are available for 200+ destinations, including:
- United States eSIM
- United Kingdom eSIM
- Turkey eSIM
- Italy eSIM
- France eSIM
- Spain eSIM
- Japan eSIM
- Germany eSIM
- Canada eSIM
- Thailand eSIM
- Portugal eSIM
- Morocco eSIM
- China eSIM
- Europe eSIM
- South Africa eSIM
- United Arab Emirates eSIM
Why choose Airalo?
- Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.
- We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.
- We are the eSIM pioneer and over 30+ million users trust us.
Why travelers love Airalo:
- Fast and efficient multi-lingual customer support.
- Flexible and affordable data packages, including Unlimited eSIMs.
- No hidden fees or surprise roaming charges.
- Unlimited eSIM packages with no hotspot limit.
- eSIM options for calls, text, and phone numbers.
eSIM FAQ
What does an Airalo eSIM package come with?
An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period. Airalo also offers calls, texts, and a phone number for 30+ destinations. If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.
How much does it cost?
eSIMs from Airalo start from US$4.50 for 1GB of data.
Does an eSIM come with a number?
Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase.
What devices are ready?
You can find a regularly updated list of eSIM-compatible devices at this link:
Who is Airalo best for?
- Anyone who travels, whether it's for business or vacation.
- Digital nomads who need to stay connected to work while abroad.
- Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.
- Anyone who wants an easy and affordable data alternative to their home network.
Can I use my SIM card at the same time?
Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).
Happy travels!
–Learn more about eSIMs and Airalo:
- Airalo Website: www.airalo.com
- Airalo Blog: www.airalo.com/blog
- Airalo Help Center: www.airalo.com/help
Join the Airalo community!
Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.
Privacy Policy
www.airalo.com/more-info/privacy-policy
Terms & Conditions
Contact info
6 Raffles Boulevard, #03-308 Marina Square, 039594, Singapore, Singapore
- support@airalo.com
- airalo.com
4.0
Great
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Consistency
I have been using Airalo for all of my international trips and it works well.
July 22, 2026
Reply from Airalo
Hey there! It's great to hear that you've found our eSIM service reliable for your international trips! We truly appreciate your support and are excited to be part of your travel experiences. Wishing you safe and wonderful journeys ahead! - The Airalo Team.
I use it every time I travel.
July 22, 2026
Reply from Airalo
It's great to hear that you rely on our eSIMs during your travels! We truly appreciate your support and are excited to be a part of your adventures. If you ever have any questions or need assistance, we're here for you. Safe travels ahead! - The Airalo Team.
Good value for money
July 22, 2026
Reply from Airalo
Hey there! It's great to hear you think our eSIMs offer good value. We truly appreciate your support and are glad to be part of your travel experience. If you have any questions or need assistance in the future, we're here for you!
- The Airalo Team.
Reply from Airalo
Hey there! It’s fantastic to know you love our services and recommend them for your travels! Your enthusiasm means a lot to us. We’re excited to be part of your journey and hope our eSIMs make your adventures even smoother. Safe travels ahead! - The Airalo Team.
Service excellence
Affordable, and works in every country I’ve travelled to so far!
Excellent product!!!
July 22, 2026
Reply from Airalo
It's fantastic to hear that you’re enjoying the affordability and reliability of our eSIMs while traveling! We appreciate your support, and it truly inspires us to keep delivering great experiences. Wishing you safe travels ahead, and we’re excited to be part of your future adventures! - The Airalo Team.
Easy to setup with no issues at all
Easy to setup with no issues at all. Good price and rewards for customers.
July 22, 2026
Reply from Airalo
We’re really glad to hear that you found the setup easy and appreciated the value of our eSIMs! It’s always great when our users have a smooth experience. We hope to be part of your future travels!
- The Airalo Team.
I enjoyed a lot using uninterrupted internet by using Airalo especially in Europe
Great experience
July 22, 2026
Reply from Airalo
We're thrilled to hear you had a fantastic experience with uninterrupted internet while traveling in Europe! It’s great to know you enjoyed using our eSIMs. We appreciate you sharing your positive vibes, and we’d love to be part of your future adventures!
- The Airalo Team.
Reply from Airalo
Hey there! It's fantastic to hear that you're having a great connection with our eSIMs! We truly appreciate your feedback and are thrilled that you're enjoying the experience. We’re always here to support your travels and look forward to being part of your future adventures. Safe travels! - The Airalo Team.
Reply from Airalo
It's great to hear that you're enjoying our reliable and user-friendly eSIM experience! Your support truly means a lot to us. We’re here to help make your travels smoother, and we look forward to being a part of your future adventures!
- The Airalo Team.
Global feature was great but the data…
Global feature was great but the data allowance is very low and there are other products with better offers
July 22, 2026
Easy to set up
Easy to set up, acceptable price. However speed was not so great in Argentina, I never get 5G.
July 22, 2026
Airalo the best!
Airalo Global works perfectly for traveling through different countries. Easy to order, install SIM, update phone settings and use. Works seamlessly from the start to a very end of the trip! Thanks.
July 22, 2026
Reply from Airalo
It's fantastic to hear that your experience was so positive and smooth during your travels! We truly appreciate your kind words about how easy it was to order and install our eSIMs. Your feedback means a lot to us, and we’re excited to be a part of your future adventures!
- The Airalo Team.
I need one for United Kingdom
July 22, 2026
Reply from Airalo
Thank you for your interest in Airalo!
If you're looking for an eSIM for the United Kingdom, we'd be happy to help you find the most suitable option. Please reach out to our Support team via the in-app chat or through WhatsApp on our website or app. Via in-app chat, we have live human agents available 24/7. Ask to speak with an agent, and you will be immediately connected.
Sophia – Customer Advocacy
I’ve used Airalo in many countries…
I’ve used Airalo in many countries across Europe, the Middle East, and Southeast Asia, and it has been the best eSIM service I’ve tried. The installation is quick and easy, the connection is reliable, and the data works as soon as I arrive. It has saved me from buying local SIM cards every time I travel. The pricing is reasonable, and the app is very user-friendly. I highly recommend Airalo to anyone looking for a convenient and dependable travel eSIM.
July 22, 2026
Reply from Airalo
It's fantastic to hear about your positive experiences while traveling with us! We're thrilled that our eSIM service has been reliable and easy for you, making your travels more convenient without the need for local SIM cards. Your recommendation truly inspires our team to continue delivering quality service. We appreciate you sharing your journey and look forward to being part of your future travels! - The Airalo Team.
Reply from Airalo
Thank you for sharing your feedback, Mahendra.
We're sorry our Greece eSIM didn't work as expected during your trip. We understand how important it is to have a reliable connection when you're away from home, and we'd like the opportunity to review what happened and find the most appropriate solution for your case.
Please reach out to our Support team via the in-app chat or through WhatsApp on our website or app. Via in-app chat, we have live human agents available 24/7. Ask to speak with an agent, and you will be immediately connected.
We look forward to helping you.
Sophia – Customer Advocacy
Reply from Airalo
Hey there! It’s fantastic to know you’ve had such a great experience throughout South America! We truly value your feedback and are thrilled to be a part of your travels. Keep enjoying your adventures, and we look forward to being with you on your next journey!
- The Airalo Team.
Reply from Airalo
Hey there! We're so glad to hear that you found our service affordable and enjoyable! Your positive feedback really inspires us to keep providing great experiences. We look forward to being a part of your future travels with our eSIMs!
- The Airalo Team.
Send time lucky! All worked much better this last time I…
All worked much better this last time I traveled than the time before! Thank you for keeping me connected
April 16, 2026
Reply from Airalo
We're so glad to hear that your recent experience was much better and that you stayed connected during your travels! It means a lot to us to know our eSIMs are making a difference for you. We’re always here to help you stay connected on your future adventures. Safe travels ahead! - The Airalo Team.
Poor signal
Used the service in the UK and Turkey both times very poor signal!
July 19, 2026
Unprompted review
Reply from Airalo
Thank you for taking the time to share your feedback.
We're sorry our eSIM didn't provide the reliable connection you expected in both the United Kingdom and Turkey. We understand how disappointing it is when the service doesn't perform consistently across multiple trips, and we'd like the opportunity to look into what happened.
Please reach out to our Support team via the in-app chat or through WhatsApp on our website or app. Via in-app chat, we have live human agents available 24/7. Ask to speak with an agent, and you will be immediately connected. We'll review your case and work toward the most appropriate solution.
Sophia – Customer Advocacy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.